Let’s get started
By clicking ‘Next’, I agree to the Terms of Service
and Privacy Policy, and consent to receive emails from Rise
Jobs / Job page
Sr. Product Manager - OnDemand Services image - Rise Careers
Job details

Sr. Product Manager - OnDemand Services - job 15 of 22

Client Services provides a world-class service experience to Visa’s clients that begins with pre-sales and continues through onboarding, implementation of new products and services, issue resolution and service optimization.

The OnDemand Services product organization within Client Services is responsible for developing and implementing online services to clients, through cloud-based experiences that drive client self-service. Our team works with functional leaders in Client Services, plus Product and Technology, to develop end-to-end experience across Visa’s client-facing portals, such as Visa Online and Visa Support Hub.

The Senior Product Manager role requires market problem and client experience assessment, product requirements definition, and working with development teams to help deliver product enhancements. We are looking for a senior product manager who champions a digital-native mindset and is passionate about developing web + digital service experiences.

Key Responsibilities

  • Drive the tactical delivery of client and company migrations to our support platforms, defining product and market requirements by understanding the needs of clients and strategy from Senior Director
  • Establish detailed business requirements and specifications for existing and new services and products. Create user stories and document product requirements, develop well-formed features specifications and acceptance criteria
  • Work with UX + CX team to ensure requirements translate to mockups and meet interaction and design requirements for clients
  • Monitor day to day performance of our platforms, analyze trends, create, and lead initiatives that will improve customer experiences
  • Collaborate with cross-functional development team (Client Services, Product, Technology, UX Design) to define key milestones such as development, testing, integration, design, client support, and product delivery.
  • Manage post-release feature management measurement of adoption, performance, and the need for reiterations for release in collaboration with product marketing and client success team
  • Analyze data to provide actionable product insights and define product capabilities, assessment of operational data required
  • Proactively identify gaps in the current product offering and lead the effort to develop solutions that drive business value
  • Provide support to the various internal customer support teams to help streamline product rollout
  • Develop concise product materials to document the product features to educate stakeholders (e.g., Product Guides, Integration Guides, Release Notes)

This is a hybrid position. Days in office will be determine with the hiring manager and team.

Average salary estimate

$135000 / YEARLY (est.)
min
max
$120000K
$150000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

Similar Jobs
Photo of the Rise User
Posted 8 days ago

Become a vital part of Visa's IAM team as an Associate Cybersecurity Engineer, contributing to innovative security solutions in a global financial powerhouse.

Photo of the Rise User
Visa Remote Foster City, CA
Posted 8 days ago

As a Senior Financial Analyst at Visa, you'll utilize your analytical skills to contribute to exciting global marketing initiatives and support strategic financial decisions.

Photo of the Rise User
USAA Hybrid San Antonio Home Office II/III
Posted 14 days ago

Lead the Bank Agile Product Management team at USAA to drive strategic initiatives and deliver customer value through Agile methodologies.

Photo of the Rise User
Experian Remote Boulevard "Tsarigradsko shose" 86, Sofia , Bulgaria
Posted 13 days ago

Join Experian as a Senior Product Specialist to contribute to innovative Fraud and ID solutions in a supportive, collaborative environment.

Photo of the Rise User
Posted 11 days ago

Help small businesses thrive by leading product innovations as a Senior Product Manager at Gusto.

Photo of the Rise User
Keylane Remote No location specified
Posted 2 days ago

Join Keylane as a Product Owner, where you’ll lead the development of innovative solutions in the Life and Pension sector.

Photo of the Rise User
Posted 13 hours ago

Be a pivotal force in shaping the future of cybersecurity as a Senior Product Manager at Palo Alto Networks.

Photo of the Rise User
American Express Remote New York, New York, United States
Posted 13 days ago
Inclusive & Diverse
Empathetic
Collaboration over Competition
Growth & Learning
Transparent & Candid
Medical Insurance
Dental Insurance
Mental Health Resources
Life insurance
Disability Insurance
Child Care stipend
Employee Resource Groups
Learning & Development

Join American Express as a Manager in Digital Product Management and lead the strategy for exciting new digital experiences.

Posted 4 days ago

Drive product innovation and market success as a Product Marketing Manager for SOMFY's Interior Window Fashions.

Photo of the Rise User
Posted 11 days ago
Inclusive & Diverse
Empathetic
Collaboration over Competition
Growth & Learning
Transparent & Candid
Medical Insurance
Dental Insurance
Mental Health Resources
Life insurance
Disability Insurance
Child Care stipend
Employee Resource Groups
Learning & Development

Join American Express as an Audit Manager, where you'll drive product management innovations within a prominent financial services organization.

Oura Remote No location specified
Posted 12 days ago

Join Oura as the Director of Product Marketing, where you'll elevate our go-to-market strategy with a focus on innovative hardware solutions.

Photo of the Rise User
Posted 1 hour ago

Be part of an innovative team at Valerann, working as a Product Owner to enhance road safety and efficiency with cutting-edge technology.

Photo of the Rise User

Join Cloudflare as a Senior Product Manager to shape the future of real-time communication technologies on our global network.

Photo of the Rise User
Bayzat Remote United States
Posted 14 days ago

Bayzat is looking for a skilled Product Manager to lead the development of innovative fintech solutions aimed at enhancing financial operations.

Photo of the Rise User
Inclusive & Diverse
Empathetic
Collaboration over Competition
Growth & Learning
Transparent & Candid
Medical Insurance
Dental Insurance
Mental Health Resources
Life insurance
Disability Insurance
Child Care stipend
Employee Resource Groups
Learning & Development

Join American Express as a Senior Manager - Report Product Owner to lead and innovate in the financial regulatory reporting space.

Visa Inc. operates as a payments technology company worldwide. The company facilitates commerce through the transfer of value and information among consumers, merchants, financial institutions, businesses, strategic partners, and government entiti...

12315 jobs
MATCH
Calculating your matching score...
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
April 3, 2025

Subscribe to Rise newsletter

Risa star 🔮 Hi, I'm Risa! Your AI
Career Copilot
Want to see a list of jobs tailored to
you, just ask me below!
LATEST ACTIVITY
Photo of the Rise User
Someone from OH, Columbus just viewed AI Safety Lead at Spring Health
Photo of the Rise User
Someone from OH, Cincinnati just viewed Valuations Analyst - SLC Management at SunLife
C
Someone from OH, Cincinnati just viewed Senior Financial Analyst at CooperStandard
Photo of the Rise User
Someone from OH, Cincinnati just viewed Senior Financial Analyst at MicroStrategy
Photo of the Rise User
Someone from OH, Cleveland just viewed People Development Partner at Articulate
Photo of the Rise User
Someone from OH, Columbus just viewed Teacher's Aide ORR at Upbring
R
Someone from OH, Cincinnati just viewed Customer Support Quality Control (iGaming) at RISK