Staff Software Engineer - Microsoft Dynamics - job 16 of 20

Visa’s Technology Organization is a community of problem solvers and innovators reshaping the future of commerce.   We operate the world’s most sophisticated processing networks capable of handling more than 65k secure transactions a second across 80M merchants, 15k Financial Institutions, and billions of everyday people.   While working with us you’ll get to work on complex distributed systems and solve massive scale problems centered on new payment flows, business and data solutions, cyber security, and B2C platforms.     

The Opportunity: 

The candidate will work as part of the Client Services CRM team and will bring proven experience in developing and delivering CRM solutions for the business, resulting in an increase in tangible value. The candidate will design and develop applications on the Microsoft Dynamics 365 (MSD) platform and continuously strive to improve the effectiveness and efficiency of the Client Services business function. The ideal candidate will bring robust experience and expertise in developing technical solutions for the respective business function. This role will participate in various design discussions, create solution design deliverables, develop technologies, and ensure successful delivery of business capabilities.

The Work itself: 

• Design, and implement solution for our business partners using Microsoft Dynamics 365 (Customer Service Hub).
• Responsibilities include the creation of conceptual approach, technical analysis, fit-gap assessment, design architecture and solution.
• Lead, manage and drive the project delivery from the front by liaising with several Tech and Business stakeholders.
• Define the scope of the project in collaboration with business and IT stakeholders.
• Monitor the progress of the project and make necessary adjustments to ensure the successful completion of the project.
• Able to work on multiple initiatives with different/competing timelines and demands.
• Review the quality of the work completed with the project team on a regular basis to ensure it meets the Visa project and development methodology standards.
• Promote DevOps, Agile methodology to improve the speed and quality of delivery.
• Manage and collaborate with product vendors and systems integrators and deliver solutions on time and on budget.
• Work with enterprise and domain architects as needed to evolve strategies, policies, processes, procedures, blueprints and standards related to CRM platform.
• Drive for operational excellence to reduce the technical debt and be fully accountable for the end-to-end management of the services you are in charge.
• Work with limited direction, usually within a complex environment and moving targets to drive delivery of solutions and meet service levels.
• Responsible for evaluating, guiding and coaching the team reporting to you.
• Strive for teams' growth and promote a better work life balance.
• Build a collaborative and conducive environment for the team by adhering to Visa’s Leadership Principles.

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.