Vice President, Healthcare Payment Solutions - job 1 of 18

The Vice President, Healthcare Payment Solutions at Visa is responsible for establishing and executing a robust sales strategy aimed at driving revenue growth across employee benefits, healthcare, and insurance sectors. This role includes managing a direct team focused on account management and business development, crafting a comprehensive go-to-market strategy, and collaborating with product teams to align Visa's solutions with the specific challenges of the healthcare sector.

To be considered for the Vice President, Healthcare Payment Solutions role at Visa, candidates should possess extensive experience in healthcare payments sales, a proven track record of driving revenue, and exceptional stakeholder engagement skills. A strong understanding of the healthcare ecosystem, as well as the ability to manage client relationships and develop targeted solutions, are also essential for success in this role.

The Vice President, Healthcare Payment Solutions plays a crucial role in advancing Visa's mission of connecting the world through secure and reliable payment networks. By driving innovative healthcare payment solutions, this leader ensures Visa meets the diverse needs of healthcare organizations and helps uplift individuals and businesses through efficient payment methods.

The Vice President, Healthcare Payment Solutions at Visa will report to the Senior Vice President of Visa Commercial Solutions for North America and be a vital member of the leadership team. Additionally, there will be a dotted line to the Senior Vice President of Global Large and Middle Market, facilitating collaboration across multiple stakeholders and enhancing the execution of sales strategies.

The Vice President, Healthcare Payment Solutions role at Visa is a hybrid position, allowing flexibility between working in the office and remote environments. This setup supports collaboration and engagement while also fostering a balance between work and personal life, essential for driving innovative solutions in the healthcare payment sector.

In answering this question, focus on your experience in setting strategic sales initiatives, establishing a pipeline for revenue growth, and identifying cross-selling opportunities. Highlight any specific examples where your strategic approach led to measurable revenue increases, showcasing your familiarity with the healthcare payment sector's nuances.

When addressing this question, share your previous experiences with both B2B and B2C payment flows. Discuss how you’ve developed solutions targeted at different segments and the impact these solutions had on customer satisfaction and revenue. Providing specific metrics can enhance your answer.

In response, outline your approach to active listening and engagement with clients, emphasizing methodologies such as surveys, focus groups, and direct feedback. Discuss how you would analyze this data to create tailored solutions that resolve the specific challenges faced by healthcare organizations.

To effectively answer this, describe your process for market research, competitive analysis, and identifying key demographics. Highlight the importance of integrating marketing, sales, and client feedback into a comprehensive strategy that resonates with healthcare stakeholders.

Reflect on your past roles where you’ve successfully led sales teams. Talk about your leadership style, how you motivate your team, and any training or development programs you’ve implemented to enhance their skills, showcasing your ability to drive performance in a specialized environment.

Provide a detailed account of a specific challenge, emphasizing your problem-solving skills. Discuss the steps taken to address the issue, the outcome of your actions, and how this experience has prepared you for potential challenges in the Vice President role.

Explain the importance of being the customer advocate by detailing the processes you put in place to gather customer feedback and how you collaborate with product teams to address those needs. Demonstrating a commitment to improving customer experiences will resonate well.

Discuss how you view thought leadership as a platform for sharing insights and innovations in the healthcare payment sector. Mention how you plan to engage with media, attend events, and participate in speaking engagements to elevate Visa’s status as a thought leader within the industry.

Emphasize the significance of partnerships as a means to innovate and expand market reach. Share your experience in managing partnerships, including how to identify potential collaborators and maintain effective communication to ensure mutual success.

Identify key financial metrics that you track, such as sales growth, client acquisition costs, and profitability margins. Explain your approach to analyzing these metrics and how they inform your strategy for driving better outcomes in sales performance.