Senior UX Designer

Job DescriptionWelcome to the intersection of energy and home services. At NRG, we’re driven by the idea of a smarter, cleaner, more connected future—and the possibilities that will bring to the world and to the 7.3 million customers we serve.Vivint Smart Home, an NRG-owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes. More information is available at www.nrg.com or www.vivint.com. Connect with NRG and Vivint on Facebook, Instagram, LinkedIn and X.The team you’ll be joiningVivint is a fully integrated smart home, security, and energy company that offers a wide range of products designed to provide customers with comfort and peace of mind. One of the core teams responsible for delivering this customer experience is our Ecosystem Team.The Ecosystem Team focuses on realizing the potential of the home by integrating all devices to create deep and robust experiences. This team currently covers home automation, day 2 growth, app information architecture, locks, garage doors, lighting, and much more.This Position Will Specifically Support The Smart Lighting Squad And The App Information Architecture Group. These Squads Currently Support Over 2 Million Households And Aim To Reach Over 8 Million Within The Coming Few Years. Your Areas Of Ownership Will Include• Collaborating on lighting strategy with your product squad (Product squads consist of members from Product, Engineering, Program, Industrial Design, and User Experience Design)• Unique experiences & Automation for lighting outside of core lighting controls experience• Conducting up-front discovery. You’ll be answering questions like... How might we help people feel more comfortable in their homes? How might we provide just the right light, at just the right time, in just the right place, for just the right person?• Helping define current and future roadmaps for smart lighting• Lighting settings, both in the app and on a hub display• Aiding additional teams with high-priority projects, such as App Information ArchitectureTop ResponsibilitiesParticipating in discovery to help identify which problems to solve. A successful senior designer will uncover where we can provide the most value to our customers by quantifying and making cases for which problems if solved, would provide the user and the business with the most value.Going wide on ideation and narrowing to validated solutions via testing, and iteration. After identifying which problems to solve, a successful senior designer will ideate, validate, and iterate quickly... narrowing on highly effective and proven solutions via robust testing.Owning the design of end-to-end product experiences on the Vivint Smart Hub and Display. As a senior designer, you will be the point to person for the products you are responsible for. You’ll need to know the history and the direction of the product experiences and be able to confidently talk to any question others may have. In collaboration with your PM and Engineering lead, you’ll shape the direction of your product, both near term and far into the future.Collaborating and communicating with your product development team. A senior designer collaborates and communicates effectively with team members in engineering, product, design, and QA to define, design, build, test, deploy, and maintain products that balance user value, business value, and technical feasibility.Advocating for the user by using data, industry best practices, and your own expertise to enhance the Hub and Display experience. As a senior designer, you will ground your insights and concepts with real world data and experience to provide user value that is competitive within the product landscape.Designing with the consideration of technical feasibility and product constraints. A senior designer will have a deep understanding of platform and device requirements such as form factors, screen resolutions, pixel density, aspect ratios, interaction needs, cross-functional dependencies, and timelines and is able to make the right tradeoff decisions given the product constraints and requirements.Additional Responsibilities Include...• Contributing to and maintaining the Vivint Design Library.• Managing an asset library.• Designing for accessibility needs.• Surfacing issues proactively that could impact timelines or user experience.• Designing compelling experiences that will excite everyone who comes in contact with them.• Creating customer journey maps based on research in collaboration with your product squad.• Being extremely detail-oriented, using the design library appropriately, and delivering polished design experiences.• Organizing, labeling, and structuring content in a way that is understandable for users/players to allow them to find move through, and comprehend the information you’re sharing.• Mentoring more junior designers on your team.• Prototyping and testing early and often.• Designing and moderating your own research initiatives throughout the discovery and design process with the support of the Research and Insights team.• Defining success metrics to test your experiences against... both in the design phase as well as in production.• Following up on launched products/experiences to determine if your product success metrics are being hit.• Being accountable and highly communicative with your team.Previous Experience/qualifications• Proven ability to partner with Product and Engineering leaders & peers to deliver great experiences.• Well-versed in a broad range of design methodologies• An outstanding portfolio demonstrating the successful delivery of innovative interface design solutions for embedded interfaces, and mobile and hardware interfaces.• Experience presenting and rationalizing UX design strategy and decisions to diverse audiences using these opportunities to advocate for users, share knowledge, and demonstrate design thinking in action.• A Portfolio that clearly shows your ability to design pleasant and valuable end-to-end experiences.• Experience with product discovery and research• Excellent visual design skills and attention to detail• Proven experience at all stages of the design process - making wireframes, building prototypes, crafting high-fidelity visual designs, and supporting scaled production efforts.• Experience with hardware is a plus.You'll fit in well if...• You are passionate about owning a product from start to finish.• You put people first, ego last.• You’re not afraid to ask why. A lot.• You're comfortable with creating definitions from ambiguity.• You are collaborative.• You are excited about the smart home space and are willing to think about innovative experiences without limits.• You have extreme empathy for both users and colleagues.• You’re genuinely excited to be a part of a team and are proactive about getting to know people and the products you work with.Here are some highlighted perks you should ask us about:• Free daily lunch and drinks on site• Paid holidays and flexible paid time away• Employee/Friends/Family Discounts• Onsite health clinic, gym, gaming tables• Medical/dental/vision/life coverage & 24/7 Medical Hotline• 401(k) + Employer Match• Employee Resource GroupsWorking ConditionsThis job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.SafetyWe enforce a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe working environment. Each new employee is responsible for completing all training requirements. Additionally, the employee must accept they have responsibility for maintaining the safety of themselves, their co-workers, and the public. Employees must adhere to all written and verbal instructions, promptly report and correct all hazards or unsafe conditions, question non-standard operations or unmitigated hazards, and provide feedback to management on all safety issues.If you are an active Vivint employee, please apply through Workday by searching "Find Jobs".If you are an active Vivint employee, please apply through Workday by searching "Find Jobs".