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JD for Voice Management:
- Minimum of 4-5 years of related IP telephony design / implementation experience in the following:
Cisco Unified Communications Manager/Call Manager, Cisco Unity/Unity Connection, Cisco Contact Center Express (UCCX), Cisco Unified Communications Manager Express, Video, Voice Gateways / Routers / Switches
- Minimum of 4-5 years’ experience in Unified Communications and collaboration concepts, products & technologies:
Must have good knowledge of voice/PBX/TDM/telephony/IPT/VoIP, messaging, the H.32X and SIP suite of standards, IP communications and protocols including TCP, UDP, RTP, SCCP, MGCP, as well as presence, instant messaging, directories, federation, etc.
- Hands-on experience with the following Cisco products:
Cisco Unified Communications Manager (CUCM), Cisco Unity Connection Messaging, Cisco Unified Presence Server, a variety of digital and analog voice gateway products especially Cisco ISR routers, a full complement of Cisco hard and soft IP phones/endpoint.
- Good knowledge on Debug commands and how to collect ISDN/SIP logs and analyze them.
- Experience with medium to large enterprise organizations with multiple remote locations.
- Experience working with application owners and other IT stakeholders to build and support the most efficient and stable networking capabilities.
- Experience of 24 X 7 support leadership in conjunction with a managed service provider maintaining accountability and measurement of uptime.
- Excellent verbal and written communication skills.
- Proficient in Microsoft Office.
- Cisco Certification such as CCNP, CCVP, or CCIE Voice.
- Experience designing and supporting global scale voice solutions.
- Experience with backup systems and Disaster Recovery methods for both CUCM and Unity Connection Servers.
- Knowledge of LAN/WAN technologies & QoS.
- Extensive experience with CUCM, dial plans, call features, media resources.
- Implement and maintain network security best practices by assessing current threats, vulnerabilities, risks, and associated technical countermeasures.
- MS Teams Phone collaboration with Cisco Telephony.
Must Have- Strong Cisco Implementation experience.