IS Mobile Telephony Billing Analyst

Volton Hellenic Energy SA is a Greek company that is dynamically active and is increasing its capacity rapidly in the field of Electricity Supply and Trading, in the Gas Energy Sector and soon enough in the field of Telecommunications.

By offering reliable services that meet the ever-growing energy needs of businesses and households, Volton aims to build solid and trustful relationships with its customers. The company’s ambition is to become one of the most important companies in the industry and remain at the forefront of developments as the first multiservice provider combining Electricity, Natural gas and Telecommunications.

As part of its development Volton strengthens its human resources in Athens and seeks an IS Mobile Telephony Billing Analyst.

We are seeking a IS Mobile Telephony Billing Analyst to be a foundational member of our team, contributing to the successful launch of mobile service offering. As part of this pivotal project, you will play a critical role in establishing and refining billing processes, collaborating cross-functionally, and ensuring a seamless customer billing experience from day one. Following the successful launch, you will continue as an integral team member, driving billing operations in a business-as-usual (BAU) capacity, enhancing processes, and maintaining operational excellence.

Responsibilities

• Develop and implement accurate billing processes for the upcoming mobile telephony service, including account setup, rating, invoicing, and service modifications
• Collaborate with project managers, IT, finance, vendors and customer experience teams to align billing processes with service launch timelines and goals
• Analyze, test, and validate billing data during system implementation phases to ensure accuracy and readiness for service launch
• Identify and troubleshoot billing discrepancies, escalating and resolving issues before the commercial launch
• Generate reports and provide insights related to expected billing performance, revenue forecasting, and customer usage patterns
• Contribute to system integration testing (SIT), user acceptance testing (UAT), and configuration of billing modules
• Transition to a business-as-usual mode post-launch, maintaining accurate and efficient billing processes, identifying areas for ongoing improvement, and driving continuous operational success

• Bachelor's Degree in Computer Science, Finance, Business Administration, or a related field (or equivalent experience)
• 5 years of experience in Billing Operations, ideally within the Telecommunications Industry
• Knowledge of Mobile Telephony Billing Systems and Processes, including mediation, rating, and invoicing
• Fluency in English, both oral and written
• Strong data analysis skills and proficiency in tools such as Excel, SQL, or similar data management software
• Experience with new service launches or project rollouts is highly desirable

Personal Skills

• Detail-oriented with problem-solving and critical-thinking capabilities, particularly during system implementation and testing phases
• Effective communication and collaboration skills to align diverse teams
• Ability to prioritize and manage multiple tasks efficiently

• A competitive fixed salary aligned with your experience and expectations
• Hybrid working model
• Private insurance, corporate benefits and perks
• Continuous training and professional development
• Excellent professional environment
• Modern and productive working facilities

Don’t miss the chance to join a Great Place to Work-Certified Company that promotes a positive work environment.

All applications will be treated with confidentiality. If your CV meets the requirements of the job, we will contact you by phone to schedule an appointment. Information about the company on our site volton.gr