Account and Contracts Manager- SaaS

Vortexa was founded to solve the immense information gap that exists in the energy industry. By using massive amounts of new satellite data and pioneering work in artificial intelligence, Vortexa creates an unprecedented view on the global seaborne energy flows in real-time, bringing transparency and efficiency to the energy markets and society as a whole.

http://www.vortexa.com/

The Role

As an Account & Contracts Manager at Vortexa, you will help ensure the success of our commercial functions with a focus on renewals for existing customers as well as contract development and management for new customer acquisition.

You will have the direct opportunity to lead and shape our Renewal and Contract Management strategy for our EMEA region, impacting a diverse range of internal stakeholders and departments.

You will have a relentless focus on maximising customer retention through successful contract renewals, leveraging best practices, tools and resources, all underpinned by a deeply collaborative approach.

This is an exciting opportunity to influence the future of our customer retention operations within a SaaS and DaaS business, working in close collaboration with Sales Directors, Regional Leads, Customer Success, Revenue Operations and Finance, Partnerships and wider commercial groups to identify areas for improvement and developing best practices and Playbooks for Renewals and Contract Management.

Role & responsibilities:

Renewal management

• Manage a portfolio of renewal accounts, with a primary focus on Europe and MENA clients, owning and managing price increases with a laser-focus on maximum retention.
• Ensure a timely and proactive renewal process, focusing on a smooth customer experience delivered with the highest level of professionalism.
• You will be also be instrumental in meeting business objectives transitioning legacy 12 month contracts into multi-year renewal comittments.

Contract Lifecycle Management

• Manage contract preparation, including proposals for new customer acquisition, quotes, contract amendments, approval routing, document management, aligning closely with RevOps, Finance and Legal teams.
• Assist in the standardisation of process for renewals and contract management.

Reporting and Process Optimisation

• Own reporting and dashboards related to your renewal portfolio, working towards agreed KPIs.
• Assist in the monthly and quarterly forecasting of renewals and churn risks to ensure execution of successful mitigation playbooks in collaboration with Sales and Customer success to meet GRR goals.
• Provide continuous feedback to support scaling this newly created function across the organisation and eventually into new regions.

Customer relationship

• Partner closely with Sales and Customer success managers to ensure consistency of the client journey and closely understand client needs by leveraging customer health analytics.
• Mentor and knowledge share with wider commercial teams on best-in-class renewals experience for customers.
• Work closely with internal stakeholders including Sales, Customer Success, RevOps and Finance to accurately execute the renewals process, continuously seeking opportunities to improve and scale.

Requirements

• At least 3 years’ experience in renewal and contract management within a B2B SaaS environment.
• Strong track record in client-facing renewal operations, with experience executing renewal programs and playbooks, spanning multiple regions, teams and departments.
• Demonstrable experience in leveraging analytics to meet and exceed renewals, retention and growth targets.
• Ownership of the end-to-end delivery of the renewals and contracts process with high attention to detail and accuracy.
• Experience working with various B2B software tools such as Salesforce, Gong, JIRA, Salesloft, Customer Success tools such as Vitally, DocuSign and other similar platforms.
• Ideally experience working with sales frameworks and playbooks such as MEDDICC or other.
• Ability to negotiate and drive mutually beneficial outcomes.

• A vibrant, diverse company pushing ourselves and the technology to deliver beyond the cutting edge
• A team of motivated characters and top minds striving to be the best at what we do at all times
• Constantly learning and exploring new tools and technologies
• Acting as company owners (all Vortexa staff have equity options)– in a business-savvy and responsible way
• Motivated by being collaborative, working and achieving together
• A flexible working policy- accommodating both remote & home working, with regular staff events
• Private Health Insurance offered via Vitality to help you look after your physical health
• Global Volunteering Policy to help you ‘do good’ and feel better