VP CIAM Technology

About the Role:

We are seeking a strategic, results-oriented Vice President, Customer Identity and Access Management who will build, own, and drive our global CIAM strategy. You will be responsible for defining a single customer identity and building an authentication/authorization framework that enables seamless experiences across all GM Financial digital properties as well as journeys with the digital properties of our parent, General Motors.

You'll engage key stakeholders and cross-functional leaders across our enterprise to define, plan and execute the strategy. You'll build a core team to engineer a microservices based platform to support GM Financial wide customer identity access management. You will partner closely with cybersecurity and the IAM functions to ensure alignment and manage relationships with identity and access management service provider(s).

We want a visionary leader to accelerate our transformation journey! If this excites you then we want, you!

What makes you the ideal candidate?

• Detailed knowledge of tools, technologies and processes in the CIAM space
• Keeps abreast of latest trends and has solid experience in building customer facing solutions that enable delightful yet secure journeys
• Establish, document, and communicate the CIAM strategy, roadmap, capabilities, policies, and procedures to key stakeholders
• Drive deep engagement in formulating the strategy to ensure it meets needs of the various stakeholders
• Communicate the CIAM vision at all levels of the organization and drive robust change management to ensure healthy adoption
• Partner closely with cybersecurity, IAM, and engineering leadership to evolve maturity of the CIAM architecture
• Translate the envisioned digital experience into an optimal technology platform, supplemental tools, integrations, analytics and reporting across the CIAM ecosystem
• Leverage composability principles to ensure ease of identity implementation for new product or services
• Maintain up-to-date knowledge of current and emerging CIAM technologies/trends and understand how they can be leveraged to meet the needs of the business
• Act as a mentor providing guidance to all team members on technical and architectural issues
• Ability to confidently articulate business risks and technical challenges to stakeholders
• Be able to optimize work processes: Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement
• Be organizational savvy: Maneuvering comfortably through complex policy, process, and people-related organizational dynamics
• Communicates quickly, clearly, concisely, appropriately and intelligently
• Perform other duties as assigned & Conform with all company policies and procedures

Experience

• Bachelor’s Degree in Information Technology in related field or equivalent work experience
• Expert level knowledge of CIAM lifecycle in both B2C and B2B use cases
• 10+ years in strategizing, engineering, and executing large IT initiatives spanning multiple lines of business and several stakeholders required
• 5-7 years management or leadership experience required
• 3-5 years experience strategizing, engineering, configuring, and implementing Customer Identity and Access Management platforms, solutions and services along with source code management preferred
• Advanced knowledge of software design and modeling, and associated tools
• Advanced knowledge of current application design patterns such as microservices and event driven architecture
• Experience with Okta Customer Identity Cloud, Auth0, Azure AD B2C and other industry CIAM solutions
• Experience implementing single tenant/multi-tenant solutions, federation, SSO, and passwordless authentication
• Have a global perspective: Taking a broad view when approaching issues using a global lens
• Manage complexity: Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems
• Strong analytical skills

What We Offer: Generous benefits package available on day one to include: 401K matching, bonding leave for new parents (12 weeks, 100% paid), tuition assistance, training, GM employee auto discount, community service pay and nine company holidays.

Our Culture: Our team members define and shape our culture — an environment that welcomes innovative ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work — we thrive.

Compensation: Competitive pay and bonus eligibility

Work Life Balance: Flexible hybrid work environment, 2-days a week in office