VP of Mortgage Operations

Our Values

THE GOLDEN RULE

Whether we're dealing with colleagues or customers, we follow The Golden Rule, treating others the way we want to be treated. It's a simple rule, but it's also significant: we don't prioritize money or growth over people, and we practice empathy at every opportunity.

CALM FOCUS

We work in tech and build solutions for real estate. Both are fast-paced and stressful industries. So it's important that we focus on the larger objective rather than rushing from one task to the next. If something is out of scope, we say "No." If something feels rushed, we pump the brakes. This calm focus helps us create solutions our customers love.

ONE TEAM, ONE DREAM

Big problems require big solutions. We look at our customers' experience holistically, and recognize that solving them requires collaboration across teams. This approach extends to cooperation among our three affiliate companies — Homeward, Homeward Mortgage and Homeward Title — and produces a more integrated homebuying experience.

About the opportunity

The Homeward Mortgage Team is responsible for conducting the financial review and approval of every customer that works with Homeward and/or Homeward Mortgage. We're focused on bringing financial innovations to life and delivering a seamlessly integrated mortgage experience. We are the newest team at Homeward and are looking for subject matter experts and business people with an entrepreneur's mindset and ability to get stuff done.

Our operations team is growing rapidly at Homeward Mortgage! We're hiring a seasoned Vice President of Mortgage Operations to oversee our Mortgage Transactions and Credit risk teams consisting of Processors, Underwriters, Closers, Disclosure Specialists, Appraisal Specialists and more in the US and India. You will lead the Director level mortgage operations team to drive production and mitigate risk while aligning department outputs with company goals. You will also collaborate cross functionally with Homeward Title and Homeward Inc to strategize and develop customer driven systems, products and workflows to help revolutionize the home buying process.

As the VP of Mortgage Operations, you will report into the SVP of Operations and collaborate closely with the VP of Mortgage Sales and VP of Secondary Markets to ensure the ongoing success of Homeward Mortgage.

This position is not eligible for visa sponsorship.

In this role you will

• Lead the optimization of the mortgage operations team
• Scale and develop efficient mortgage operations teams in the US and India
• Oversee the ongoing transition to become a 100% delegated lender
• Lead and develop a team of Mortgage operations directors, supporting them in skill and leadership growth
• Support in the initiative to become a direct seller to Fannie Mae, Freddie Mac, HUD, and VA
• Oversee audits from investors and state regulators
• Ensure all NMLS licensing requirements are met and maintained for Homeward Mortgage
• Establish reporting that identifies trends to provide recommendations to senior mortgage management regarding opportunities to improve efficiency, productivity, and customer experience
• Own the design and iteration of standard operating procedures, policies, and service level agreements across all key operational functions, including processing, underwriting, closing, and credit risk teams, ensuring highly efficient and highly accurate output
• Promote high quality performance by developing and clearly outlining the expectations of the team
• Evaluate and manage the best vendors and partners to provide critical services throughout the loan origination process, including credit, fraud, appraisal, flood, verifications, etc.
• Manage the Homeward Mortgage credit policy based on investor and regulatory guidelines, including overseeing loan-level exceptions
• Collaborate with product, engineering, and mortgage tech teams to optimize systems to automate and streamline workflows
• Collaborate with Secondary Markets to develop competitive mortgage product mixes and pricing
• Collaborate with the Sales team to create an exceptional customer experience for our buyers and agents
• Maintain a sound knowledge of secondary marketing activity, investor guidelines, and industry practices, and make appropriate adjustments to processes, systems, and personnel

What you'll bring

• 10+ years of residential mortgage experience, 5+ years in senior level leadership
• Start up and traditional mortgage experience preferred
• Strong compliance background with experience submitting required HMDA and NMLS reporting.
• Extensive knowledge in FNMA, FHLMC, VA, FHA, and Jumbo loans
• Experience building, scaling, and overseeing large teams in the US and offshores
• Experience supporting or overseeing transition from broker to non-delegated to delegated
• Experience supporting the process to obtain seller approval with Fannie Mae and Freddie Mac preferred
• Experience supporting the process to obtain seller approval with HUD and VA preferred
• Experience developing and implementing new products
• Experience implementing and optimizing LOS, POS, and CRMs (extensive Encompass experience required, Blend and Salesforce experience preferred)
• Experience working with and selling to multiple loan investors with varying guidelines
• Experience supporting or running point on regulatory audits
• Very strong verbal and written communicator, leadership presence
• High bar for operational precision, and very organized
• Strong preference for data led decision making and aptitude for analysis design (supported by Biz Analytics team)
• Calm, and able to context switch between a dozen "top" priorities daily
• Strong performance manager - able to develop a leadership team, and manage a tight ship

Pay and benefits

• Compensation range: $150,000 - $190,000
• Remote-first environment (our Headquarters are in Austin, TX, come visit!)
• Company-wide bonus
• Exciting stock option grant for every full-time employee
• 401(k) employer contribution match
• Health and wellness benefits, including medical, dental, vision, and life insurance
• Twenty days of vacation, five sick days, twelve company holidays, and two floating holidays each year
• Generous paid parental leave of up to 14 weeks

Go here to learn about how Homeward takes care of our team by providing a generous package of benefits.

About Homeward

Buying a home should be an exciting milestone. But all too often, it's stressful, especially in a competitive market or when you're buying and selling at the same time. So we're redesigning the home-buying experience. We're a fast-paced real estate startup that empowers agents to help homebuyers buy with cash. We buy homes on behalf of our partners' clients with our cash, then the client buys the home back from us.

Founder and CEO Tim Heyl, a 10-year industry veteran and owner of one of the fastest-growing agent teams in the country, started Homeward in 2018. In fact, he bought our first customer's home with his own life savings. Today we offer two services — Buy with cash and Buy before you sell.

We've raised more than $160MM in equity capital from top-tier venture investors, including Norwest, Blackstone Alternative Asset Management, Adams Street, Javelin, and LiveOak. Our leadership team includes experts from the real estate, mortgage, and technology industries.