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Manager, Strategic Alliances

Evaluate, develop, document, and manage alliance partnerships, including health plans, JPAs, or other unusual re-selling arrangements in an effort to grow profitable business through these distribution channels. Manage, train, and evaluate staff to achieve and maintain department standards.

Develop strategies, systems, and procedures surrounding the evaluation and servicing of alliances

Working with staff, conduct due diligence research to evaluate and analyze all new prospective alliances to determine compatibility with enterprise-preferred standards

Present go/no go recommendations based on information that may include sales projections, administrative systems, compatibility with the enterprise, sales methodology, product offerings, and competitive landscape. This may include a review of the licensing & compliance status of an alliance 

Assist with initial sales discussions by facilitating open dialog with prospects to ensure common ground with expectations, with the intent to move towards sale and implementation

Provide AE with strategies and corporate positioning when communicating with existing & prospective alliances on key initiatives or escalated service issues

Provide UW with a pricing scenario based on administrative models that have been agreed to

Working with AM/AE, handle all escalated service issues pertaining to alliances, including individual sales issues brought up by alliance partners. This includes partnering with other business areas to find the best solutions for both parties and collaborating with other business partners on global solutions or approaches as needed

Work with AMs and AE’s to identify ways to grow alliances through setting goals, use of sales content, and looking for ways to leverage the brand/services

With staff, develop, coordinate, and implement marketing collateral requests and sales training sessions as needed for alliances

Develop resource materials for both alliance and internal staff pertaining to guidelines, reference materials, sales tools, and any communications needed for internal or external audiences.

Partner with Legal, AE, and the alliance client to review and negotiate terms of contracts. May include a discussion on compliance and licensure

Develop key relationships with alliances and other business divisions

Work directly with clients and assist staff to achieve department goals

Develop strategies for the resolution of problems/issues

Prioritize, assign, and distribute the work of staff to ensure responsibility is at the appropriate level and team member’s skills are developed to support business needs

Evaluate workflow processes, and recommend and implement procedural and system changes to deliver quality service

Job Specifications

Typically has the following skills or abilities:

Bachelor’s degree in a related field or equivalent experience

Minimum of 3 years of management experience with responsibilities for hiring, training, assigning work, and managing the performance of direct reports

Five years of healthcare experience, sales, marketing, or related experience in a customer-focused sales or business development capacity

Advanced communication, problem-solving, and analytical skills

Advanced negotiation skills and strong sales experience

Attention to detail

Strong organizational and customer service skills

Creative thinking

Strong leadership ability

Ability to regularly exercise discretion and independent judgment in the performance of his/her job duties

Preferred Skills

Strong account management experience

#LI-VISIONCARE

Compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding VSP Vision benefits, please click here. 

Salary Ranges: $73,500.00 - $131,250.00

VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, gender identity, sexual orientation, disability or protected veteran status.  We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Notice to Candidates: Fraud Alert - Fake Job Opportunity Solicitations Used to Collect Fees/Personal Information. 


We have been made aware that fake job opportunities are being offered by individuals posing as VSP Vision and affiliate recruiters. Click here to learn about our application process and what to watch for regarding false job opportunities. 

As a regular part of doing business, VSP Vision (“VSP”) collects many different types of personal information, including protected health information, about our audiences, including members, doctors, clients, brokers, business partners, and employees.  VSP Vision employees will have access to this sensitive personal information and are subject to follow Information Security and Privacy Policies. 

Average salary estimate

$102375 / YEARLY (est.)
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$73500K
$131250K

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What You Should Know About Manager, Strategic Alliances, VSP

VSP Vision is on the lookout for a proactive and skilled Manager, Strategic Alliances to join our dynamic remote team in the US. In this role, you will be at the forefront of evaluating and managing alliance partnerships, including health plans and unique re-selling arrangements. Your primary focus will be on fostering profitable business growth through diverse distribution channels. You will also lead a dedicated team, training and guiding them to achieve excellence in service delivery. A critical part of your job involves conducting detailed due diligence and compatibility checks for new alliances, ensuring alignment with enterprise standards. As you step into this role, you will be expected to provide insightful go/no-go recommendations based on an array of data, including sales projections and competitive landscape analysis. Collaborating with various departments, you’ll facilitate initial sales discussions and address escalated service issues, ensuring everyone is on the same page. Your strategic input will also assist the Account Executives (AEs) in conveying our corporate positioning. With a focus on continuous improvement, you’ll develop marketing collateral, conduct sales training, and establish robust guidelines to support both alliance and internal staff. Your experience in account management will further enhance our partnerships, leading to innovative solutions and problem resolution strategies. If you are a detail-oriented leader with a knack for creative problem-solving and communication, this role offers you the chance to make a significant impact at VSP Vision.

Frequently Asked Questions (FAQs) for Manager, Strategic Alliances Role at VSP
What are the key responsibilities of the Manager, Strategic Alliances at VSP Vision?

The Manager, Strategic Alliances at VSP Vision is responsible for evaluating and managing partnerships to drive profitable business growth. Key responsibilities include conducting due diligence on potential alliances, providing go/no-go recommendations based on thorough analyses, assisting in sales discussions, and managing escalated service issues. You’ll also lead and develop staff in the department, ensuring that the systems and processes around alliance servicing are executed flawlessly.

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What qualifications are required for the Manager, Strategic Alliances position at VSP Vision?

Candidates applying for the Manager, Strategic Alliances role at VSP Vision should possess a Bachelor’s degree in a relevant field or equivalent experience, along with a minimum of 3 years of management experience. You should have at least 5 years of healthcare or business development experience, combined with outstanding communication, negotiation, and analytical skills. Leadership abilities and attention to detail are crucial for success in this role.

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What skills enhance a Manager, Strategic Alliances' effectiveness at VSP Vision?

To excel as a Manager, Strategic Alliances at VSP Vision, strong account management experience is preferred. In addition, advanced problem-solving skills, creative thinking, and the ability to develop key relationships with stakeholders will greatly enhance effectiveness. The role also benefits from a solid foundation in customer service and organization, enabling you to address issues proactively and develop effective marketing strategies.

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How does VSP Vision support the development of its Manager, Strategic Alliances?

At VSP Vision, we believe in empowering our Manager, Strategic Alliances through continuous development opportunities. You will receive training to enhance your leadership skills, along with resources to stay updated on industry trends and best practices. We encourage collaboration with all business divisions to foster a supportive network, enabling you to achieve professional growth and success within our organization.

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What compensation and benefits can a Manager, Strategic Alliances expect at VSP Vision?

The compensation range for a Manager, Strategic Alliances at VSP Vision is between $73,500 and $131,250, dependent on experience and job-related factors. Our comprehensive benefits package includes potential bonuses and commissions, health plans, and opportunities for professional growth, ensuring that our employees are well-supported as they excel in their careers.

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Common Interview Questions for Manager, Strategic Alliances
Can you explain your experience with developing strategic alliances?

When answering this question, focus on specific examples from your previous roles. Detail the types of alliances you cultivated, the processes you followed for evaluation, and how you measured success. Tailor your response towards demonstrating your strategic thinking and your ability to analyze market trends and compatibility.

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How do you prioritize and manage your team's workflow when addressing partner needs?

Explain your approach to prioritization, including any tools or methodologies you use to ensure tasks are effectively assigned based on team members' skills. Discuss how you maintain open communication with your team and stakeholders to stay agile in addressing partner needs.

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What strategies do you use to resolve escalated service issues with partners?

Emphasize your problem-solving techniques and collaborative approach. You should provide a framework for identifying the root of issues, engaging stakeholders, and working towards mutually beneficial solutions, reflecting how you maintain strong partnerships.

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Describe a successful partnership you have managed and what made it successful?

Share a specific success story by highlighting key metrics and outcomes. Discuss the factors that contributed to its success, such as strategic alignment, communication, and mutual goals, showcasing your ability to drive results.

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How do you stay informed about industry trends related to strategic alliances?

Discuss your proactive measures for research and continuous learning. Mention how you engage with professional networks, attend industry conferences, and utilize various platforms to stay updated on market dynamics that affect strategic alliances.

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What role does communication play in your relationship with partners?

Articulate how effective communication is the foundation of strong alliances. Use examples to show how you keep all parties informed, manage expectations, and facilitate open dialogue during negotiations and ongoing collaborations.

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How do you approach negotiating terms with partners?

Describe your negotiation style along with tactics you use to find common ground. Highlight your focus on win-win outcomes and how you prepare by understanding your partner's objectives prior to discussions.

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What metrics do you use to measure the success of alliances?

Outline the key performance indicators you track, such as growth in revenue, partner satisfaction, and the efficiency of operational processes. Show how you analyze these metrics to optimize partnerships.

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How would you handle a situation where a partner is unhappy with your service?

Demonstrate your customer service philosophy while detailing a step-by-step approach to address the issue, emphasizing your desire to understand their perspective and find a constructive pathway forward.

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What are the most important traits of a successful Manager, Strategic Alliances?

Sum up key traits such as leadership, creativity, analytical skills, and empathy. Discuss how these attributes contribute to building and maintaining prosperous relationships with partners and achieving collective goals.

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DATE POSTED
April 19, 2025

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