Full Time Unarmed Security Officer - Asheville, NC

As a Full-Time Unarmed Security Officer at Walden Security, your primary responsibilities include monitoring and protecting client properties, preventing unauthorized entry, and responding to incidents such as vandalism or fire. Additionally, you'll conduct regular patrols, maintain a visible presence to deter criminal activity, and provide excellent customer service while interacting with the public. Your ultimate goal is to ensure a safe environment for all clients and visitors.

To qualify for the Full-Time Unarmed Security Officer position at Walden Security in Asheville, NC, candidates must have a high school diploma or GED, be at least 18 years of age, and pass a criminal background check as well as a drug test. Candidates with a strong commitment to safety and customer service will thrive in this role, and prior security experience is a plus, though not mandatory.

Walden Security offers extensive training for their Full-Time Unarmed Security Officers, which prepares you for earning your Security Officer Certification. The training is recognized as being among the best in the industry, as evidenced by Training Magazine's Top 100 Award. You will receive hands-on instruction and support, helping you develop the skills necessary to succeed in your role and advance your career within the company.

As a Full-Time Unarmed Security Officer at Walden Security, you can look forward to a comprehensive benefits package that includes competitive pay, medical, dental, and vision insurance, paid time off for those averaging 32 hours per week, tuition reimbursement, and opportunities for employee scholarships. Additionally, there's a 401K plan to help you save for retirement, along with various employee recognition programs that celebrate your contributions to the team.

Walden Security is passionate about employee development and offers numerous opportunities for career growth within the company. With their Promote From Within philosophy, top-performing officers have the chance to advance to higher positions. The extensive training and supportive work environment not only help officers acquire crucial skills but also foster their aspirations to climb the career ladder in the security industry.

When answering this question, focus on a specific incident where you effectively managed a challenging scenario, demonstrating your problem-solving skills, ability to stay calm under pressure, and adherence to protocols. Use the STAR method (Situation, Task, Action, Result) to give a clear overview of your actions and their impact.

Excellent customer service in security means being approachable, professional, and attentive to the needs of clients and visitors. It's essential to engage positively, ensure clear communication, and respond promptly to concerns. Discuss how building trust and rapport can contribute to overall safety in your response.

Explain your approach for addressing suspicious behavior, which includes alerting your team or supervisors, maintaining a watchful but non-confrontational stance, and documenting the situation carefully. Highlight the importance of following established procedures while ensuring the safety of everyone involved.

Identify qualities such as attention to detail, strong communication skills, integrity, and the ability to remain calm under pressure. Discuss how these attributes contribute to the effectiveness of a Security Officer and how they play a vital role in maintaining a safe environment.

Follow-up with an explanation of how established protocols provide frameworks for responding to incidents, ensuring consistency and clarity in security operations. Emphasize that adherence to these procedures protects not only the officers but also the clients and public, and is critical for effective risk management.

In your response, share your passion for safety, helping others, and the satisfaction you gain from making a positive impact on communities. Personal anecdotes or experiences that inspired your interest in security can make your answer more compelling.

Discuss any previous experience with surveillance systems, access control systems, or incident reporting software. Indicate your commitment to staying updated on new security technologies and trends through training, professional development, or industry publications.

Talk about your time management skills and how you assess and prioritize tasks based on immediate needs and potential risks. Provide examples of how you've effectively balanced multiple responsibilities to ensure thorough coverage and safety.

Explain techniques such as active listening, maintaining a calm demeanor, and using non-confrontational language to help defuse tense interactions. Highlight the importance of being empathetic and understanding the other person's perspective when attempting to de-escalate conflicts.

Demonstrate your alignment with Walden Security's values and mission in your answer, mentioning specific aspects such as their training programs, employee benefits, or commitment to career growth. Show enthusiasm for contributing to an award-winning team dedicated to quality performance and community service.