Utility Officer - job 1 of 2

As a Utility Officer with Walden Security, your key responsibilities include covering shifts for vacations, PTO, and other absent staff to ensure our properties remain secure at all times. You’ll protect various commercial and industrial properties, preventing fire, vandalism, and illegal entry. Your role may involve responding to security incidents, monitoring surveillance systems, and maintaining safety protocols to safeguard client premises effectively.

To qualify for the Utility Officer position at Walden Security, candidates must be at least 25 years old and possess a high school diploma or General Education Degree (GED). Additionally, you’ll need the ability to pass a criminal background check and a drug test. This ensures the integrity of our team and helps provide a safe environment for both our employees and clients.

Walden Security takes pride in its extensive training programs for Utility Officers. Upon joining, you’ll undergo initial training designed to equip you with the necessary skills and knowledge to earn your Security Officer Certification. Our commitment to learning has earned us recognition as a Top 100 Award Winner by Training Magazine, underscoring our dedication to employee development and success.

Utility Officers at Walden Security can enjoy various benefits, including competitive pay rates, health insurance options, tuition reimbursement, and a robust 401K plan for retirement preparation. Additionally, we offer flexible scheduling, paid time off for those averaging 32 hours a week, and employee recognition programs to celebrate your hard work and dedication.

As a Utility Officer with Walden Security, you should be prepared to work flexible hours, including all three shifts (first, second, and third) as well as weekends. Your schedule will primarily revolve around covering unscheduled absences and ensuring that all posts are staffed the way they should be, helping to create a secure environment for our clients.

When answering this question, you should describe the situation clearly. Highlight your quick thinking and decisive actions that resolved the incident effectively. Show how you assessed the situation, communicated with involved parties, and ensured safety while adhering to company procedures.

To answer successfully, discuss your relevant experiences, skills, and attributes that align with the Utility Officer role. Emphasize your commitment to maintaining safety, your ability to adapt to various situations, and your eagerness to work in a dynamic security environment.

Your response should reflect strong organizational skills. Describe how you prioritize tasks based on urgency and importance, perhaps using tools or methods to manage your time effectively. Emphasize your willingness to communicate with supervisors about priorities to ensure operations run smoothly.

Outline the steps you would take calmly and confidently: first, observe and gather as much information as possible about the suspicious activity, then report it to your supervisor or the security team. Ensure to follow protocol to maintain safety while documenting the incident for further investigation.

Share specific examples of how you successfully collaborated in a team setting. Discuss how open communication, respect for different roles, and a shared commitment to goals lead to achieving security objectives. Demonstrating a team-player mentality is critical in a security role.

Show your dedication to continuous improvement by discussing types of training you undergo and materials you read, such as security articles, attending workshops, or being part of professional security organizations. This illustrates your commitment to staying updated with the evolving security landscape.

It's essential to remain calm and composed. Explain that you would assess the situation, approach the individual with empathy, and use active listening to understand their concerns. Illustrate your ability to de-escalate the situation while ensuring the safety of others and yourself.

Reflect on personal experiences or inspirations that drew you to security work. This could relate to a passion for protecting others, the importance of safety in society, or the satisfaction that comes from maintaining order and security.

Discuss your commitment to safety first. Ensure you would report the hazard immediately through proper channels, and take appropriate action based on company policies to mitigate the hazard while maintaining clear communication with team members to ensure everyone's awareness.

Touch on the importance of remaining calm and focused under pressure. Share strategies you employ to manage stress, such as deep breathing, staying organized, or practicing scenario-based training to prepare for real-life situations effectively.