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Manager, Operations - Visual Design Manager - job 3 of 7

Position Summary...What you'll do...The team you'll get to join:On the Driver Experience team, we're focused on creating an intuitive gig-driver experience that just works. One that is built through the lens of agent success which fosters trust and transparency, nurtures driver retention, and enables a differentiated support experience - empowering us to become a low-cost delivery partner and platform of choice for gig-drivers everywhere.The Driver experience team views optimizable contact rate as a defect and is focused on reduction of contact rate as our primary OKR. We do so by holistically analyzing the experience across every phase of the driver journey and collaborating with product and engineering to enhance existing platform experiences, reduce high-friction pain points, and eliminating working as designed defects.In a lot of ways, we function like a startup, meaning you'll leverage cross functional leadership, a collaborative mindset (understanding the impact your suggestions have on other teams' goals and OKRs), and a full range of product thinking and customer experience/operational strategist skills across all organizations.Where you'll help:As a Visual Designer on the Driver Experience Creative Content team, you'll have the opportunity to create captivating and professionally branded presentations allowing leadership to effectively present organizational updates at an executive level. You will also create and manage asset libraries for reusable, systematic presentation design.Additionally, you will work closely with designers, copywriters, product managers, and other cross-functional partners to design highly visual and engaging email campaigns, newsletters, and website content supporting communication efforts for the Spark Driver app.Minimum Experience & Skills:• 5+ years as a designer (either working for in-house creative teams or agencies)• 2+ years leveraging project and content management methodologies and tools• Have a design portfolio with examples of brand, web design, and illustration work showing projects you've worked on.• Be able to tell a story and leverage design principles to engage audiences and convey information clearly.• Can thrive in a world of ambiguity and adapt to changing circumstances and shifting priorities is crucial, given the past paced nature of our work and industry.• Experience working on a variety of presentations and brand projects that exemplify expertise in designing brand systems, presentations, illustrations, emails, newsletters, and other content.• Outstanding craft with typography and content hierarchy.• Are a self-motivated problem-solver with a strong track record of delivering work independently and influencing other designers, adept at managing multiple projects, detail-oriented, strategic thinker, and are experienced in cross-functional collaboration from kickoff to delivery.• Are fluent in Microsoft Office (specifically PowerPoint and Word), Figma, and Adobe Creative Suite (specifically InDesign, Photoshop and Illustrator).You will blow us away if you also:• Have previously developed presentations for an executive audience.• Have experience designing and building emails leveraging Braze.• Familiarity with email template framework and responsive design techniques.At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.For information about PTO, see https://one.walmart.com/notices .Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.For information about benefits and eligibility, see One.Walmart .The annual salary range for this position is $70,000.00-$130,000.00Additional compensation includes annual or quarterly performance bonuses.Additional compensation for certain positions may also include:- StockMinimum Qualifications...Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.Minimum Qualifications: Bachelor's degree in Business Administration, Engineering, Operations , or related field and 2 years' experience in operations, project management, or related area OR 4 years' experience in operations, project management, or related area.Preferred Qualifications...Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.Supervising AssociatesMasters: EconomicsProject Management - Project Management Professional - CertificationPrimary Location...702 Sw 8Th St, Bentonville, AR 72716, United States of America
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What You Should Know About Manager, Operations - Visual Design Manager, Walmart

Join Walmart as a Manager, Operations - Visual Design Manager, where you will play a pivotal role on the Driver Experience team! Here, we prioritize creating an intuitive experience tailored for our gig-drivers, focusing on their success and enhancing trust and transparency. This is more than just a job; it’s an adventure in design and operational strategy. As a Visual Designer, you'll be responsible for crafting stunning presentations that help articulate the organization's updates at an executive level, while also managing asset libraries for systematic design processes. You'll collaborate closely with a variety of creative professionals, including designers, copywriters, and product managers, to develop visually engaging content such as email campaigns and newsletters that communicate effectively with our audience. Your knack for storytelling through design will be crucial in moving the needle on driver retention and overall satisfaction. With 5+ years in design and experience in managing multiple projects, this role requires someone who thrives in a fast-paced environment and possesses exceptional skills in tools like Figma and Adobe Creative Suite. At Walmart, we value the well-being of our associates, offering competitive pay, comprehensive health benefits, a solid 401(k), and unique opportunities to further your education through our Live Better U program. If you're passionate about creating impactful visual communications, we can't wait for you to join our innovative team of achievers!

Frequently Asked Questions (FAQs) for Manager, Operations - Visual Design Manager Role at Walmart
What are the responsibilities of a Manager, Operations - Visual Design Manager at Walmart?

As a Manager, Operations - Visual Design Manager at Walmart, your main responsibilities will revolve around enhancing the visual representation of the Driver Experience team’s communications. This will involve creating and managing executive-level presentations, collaborating with cross-functional teams to design engaging email campaigns, newsletters, and managing asset libraries to streamline design processes.

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What qualifications do I need to apply for the Manager, Operations - Visual Design Manager position at Walmart?

To qualify for the Manager, Operations - Visual Design Manager role at Walmart, candidates should have a Bachelor's degree in Business Administration, Engineering, Operations, or a related field, along with two years of experience in operations or project management. Alternatively, four years of relevant experience will also suffice. A robust design portfolio showcasing expertise across various design platforms is essential.

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What skills are required for success in the Manager, Operations - Visual Design Manager role at Walmart?

Successful candidates in the Manager, Operations - Visual Design Manager position at Walmart should possess strong design principles, flexibility in adapting to new challenges, and outstanding communication skills to articulate ideas effectively. Proficiency in tools like Microsoft Office (particularly PowerPoint and Word), Figma, and Adobe Creative Suite (mainly InDesign, Photoshop, and Illustrator) is crucial.

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How does the Manager, Operations - Visual Design Manager contribute to the Driver Experience team at Walmart?

The Manager, Operations - Visual Design Manager contributes to the Driver Experience team by elevating the visual quality of presentations and communications with gig-drivers. By leveraging design to convey complex ideas and enhance user engagement, this role plays a critical part in fostering a positive driver experience and ultimately contributes to driver retention and success.

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What benefits can employees expect when working as a Manager, Operations - Visual Design Manager at Walmart?

Walmart offers a comprehensive benefits package for the Manager, Operations - Visual Design Manager role, including competitive pay, health insurance (medical, vision, and dental), financial benefits such as 401(k) and stock options, and paid time off. Employees can also take advantage of Walmart's education benefit program, Live Better U, which covers tuition and supports career development.

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Common Interview Questions for Manager, Operations - Visual Design Manager
Can you describe your design process when creating presentations for an executive audience?

When approaching presentations for an executive audience, I focus on clarity and impact. First, I outline key messages and objectives. Then, I use design elements that enhance these points, ensuring a balance between aesthetics and functionality. I also seek feedback throughout to ensure that the designs resonate with the audience.

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How do you prioritize projects as a Manager, Operations - Visual Design Manager?

Prioritizing projects involves assessing deadlines, project scope, and impact. I often use project management tools to visualize tasks and timelines which helps me allocate resources effectively. Collaborating with cross-functional teams also aids in understanding priorities and aligning our goals.

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What strategies do you use to stay updated with design trends relevant to your role?

I actively engage with design communities online, attend webinars, and follow industry leaders on social media. I also dedicate time to explore new design tools and techniques to keep my skill set current and applicable to our team's evolving needs.

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Can you give an example of how your design improved a project or outcome?

In a previous role, I redesigned a presentation that was unclear and cluttered. By simplifying the layout and utilizing visuals effectively, we were able to convey our message more clearly, leading to increased stakeholder buy-in and a successful project outcome.

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How do you handle feedback and criticism regarding your design work?

I view feedback as an opportunity for growth. I take the time to understand the input, then assess how it can enhance the project. Constructive criticism often leads to improved designs and also creates an open dialogue, which fosters collaboration on future projects.

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Describe a time when you had to collaborate with a challenging team member. How did you handle it?

I encountered a challenging team member who was resistant to feedback. I focused on building a rapport by understanding their perspective, which later led to productive discussions. By framing feedback as a shared goal, we managed to collaborate effectively and produced better outcomes.

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What tools do you consider essential for effective design management?

Key tools include Figma for UX/UI design, Adobe Creative Suite for graphics, and project management software like Trello or Asana to keep track of project timelines and responsibilities. These tools streamline collaboration and enhance productivity.

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How do you balance creative vision with the need for operational efficiency?

Balancing creativity and efficiency requires a structured approach. I set clear objectives for each project, ensure consistent team communication, and establish timelines. While fostering a creative atmosphere, I also emphasize accountability to deliver results on time.

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What tactics do you employ to ensure high-quality design outputs?

High-quality outputs require a meticulous review process. I conduct regular design reviews, soliciting feedback from peers while also staying attuned to industry standards. Iteration is key, and I always aim for clear alignment with project goals.

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In your opinion, what is the most important aspect of the Manager, Operations - Visual Design Manager role?

The most critical aspect of this role is effectively communicating ideas visually. The ability to create designs that not only engage but also inform is vital, especially in a dynamic setting like Walmart, where the focus on driver experience is paramount.

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December 16, 2024

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