Property Management Admin Assistant

As a Property Management Admin Assistant at Wess Cason Realty, your primary responsibilities will include managing a high volume of calls, assisting with daily administrative tasks such as warranty calls and customer follow-ups, and efficiently performing data entry operations. You will play a crucial role in ensuring smooth daily operations and maintaining high customer satisfaction.

To be a successful Property Management Admin Assistant at Wess Cason Realty, you need at least two years of experience in a fast-paced customer support or sales environment. Experience in property management is required, and familiarity with Appfolio Property Management software is essential. While a high school diploma or GED is necessary, a college degree is preferred.

Yes, prior experience in property management or any related real estate setting is necessary for the Property Management Admin Assistant role at Wess Cason Realty. This experience helps ensure that you are comfortable dealing with the specifics of property management tasks and can deliver exceptional support to our clients.

As a Property Management Admin Assistant at Wess Cason Realty, you can expect a competitive starting hourly rate of $18 to $22, along with benefits such as paid time off (PTO), medical, and dental coverage. Additionally, there are growth opportunities within the company for you to advance your career.

The work environment for a Property Management Admin Assistant at Wess Cason Realty is fast-paced and energetic. You will be working directly in our Matthews office among a passionate team, handling various administrative tasks and high call volumes, making it essential for candidates to thrive in a busy atmosphere.

When answering this question, it's beneficial to showcase your hands-on experience with Appfolio or similar software. Mention specific tasks you've accomplished with the software, such as data entry or customer tracking, and explain how this experience has prepared you for the Administrative role.

To answer this question effectively, share your strategies for managing stress and prioritizing tasks. You could mention using call scripts, being organized, and practicing good time management to ensure high-quality service even during peak times.

Here, you can outline your data entry process, emphasizing attention to detail, double-checking entries, and using tools or software that can help minimize errors. Providing a personal example can show your commitment to accuracy.

Provide a specific example that showcases your problem-solving skills. Highlight how you listened to the customer's concerns, took action to address their issues, and ensured their satisfaction, as well as what you learned from the experience.

Reflect on your personal motivations, such as a passion for helping people find homes or a strong interest in the real estate industry. Sharing genuine enthusiasm will resonate well during the interview process.

Discuss your approach to task prioritization, perhaps using methods like to-do lists or digital project management tools. Emphasize how you assess urgency and importance to ensure deadlines are met.

Identify qualities such as organization, good communication skills, patience, and the ability to multitask. Elaborate on how these qualities contribute to the success of the role and improve team efficiency.

Outline your methods for staying informed, such as attending workshops, reading property management blogs or industry news, and participating in networking events to enhance your knowledge and skills.

Discuss a specific instance where collaboration was key to achieving a goal. Highlight your communication strategies and how you supported your teammates to emphasize your capabilities as a cooperative team player.

To answer this question, research the company and express genuine interest in its values, culture, and mission. Highlight how your skills and aspirations align with what Wess Cason Realty embodies, showcasing how you would be a valuable addition to their team.