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Manager, Operations - Visual Design Manager - job 2 of 7

Position Summary...What you'll do...The team you'll get to join:On the Driver Experience team, we're focused on creating an intuitive gig-driver experience that just works. One that is built through the lens of agent success which fosters trust and transparency, nurtures driver retention, and enables a differentiated support experience - empowering us to become a low-cost delivery partner and platform of choice for gig-drivers everywhere.The Driver experience team views optimizable contact rate as a defect and is focused on reduction of contact rate as our primary OKR. We do so by holistically analyzing the experience across every phase of the driver journey and collaborating with product and engineering to enhance existing platform experiences, reduce high-friction pain points, and eliminating working as designed defects.In a lot of ways, we function like a startup, meaning you'll leverage cross functional leadership, a collaborative mindset (understanding the impact your suggestions have on other teams' goals and OKRs), and a full range of product thinking and customer experience/operational strategist skills across all organizations.Where you'll help:As a Visual Designer on the Driver Experience Creative Content team, you'll have the opportunity to create captivating and professionally branded presentations allowing leadership to effectively present organizational updates at an executive level. You will also create and manage asset libraries for reusable, systematic presentation design.Additionally, you will work closely with designers, copywriters, product managers, and other cross-functional partners to design highly visual and engaging email campaigns, newsletters, and website content supporting communication efforts for the Spark Driver app.Minimum Experience & Skills:• 5+ years as a designer (either working for in-house creative teams or agencies)• 2+ years leveraging project and content management methodologies and tools• Have a design portfolio with examples of brand, web design, and illustration work showing projects you've worked on.• Be able to tell a story and leverage design principles to engage audiences and convey information clearly.• Can thrive in a world of ambiguity and adapt to changing circumstances and shifting priorities is crucial, given the past paced nature of our work and industry.• Experience working on a variety of presentations and brand projects that exemplify expertise in designing brand systems, presentations, illustrations, emails, newsletters, and other content.• Outstanding craft with typography and content hierarchy.• Are a self-motivated problem-solver with a strong track record of delivering work independently and influencing other designers, adept at managing multiple projects, detail-oriented, strategic thinker, and are experienced in cross-functional collaboration from kickoff to delivery.• Are fluent in Microsoft Office (specifically PowerPoint and Word), Figma, and Adobe Creative Suite (specifically InDesign, Photoshop and Illustrator).You will blow us away if you also:• Have previously developed presentations for an executive audience.• Have experience designing and building emails leveraging Braze.• Familiarity with email template framework and responsive design techniques.At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.For information about PTO, see https://one.walmart.com/notices .Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.For information about benefits and eligibility, see One.Walmart .The annual salary range for this position is $70,000.00-$130,000.00Additional compensation includes annual or quarterly performance bonuses.Additional compensation for certain positions may also include:- StockMinimum Qualifications...Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.Minimum Qualifications: Bachelor's degree in Business Administration, Engineering, Operations , or related field and 2 years' experience in operations, project management, or related area OR 4 years' experience in operations, project management, or related area.Preferred Qualifications...Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.Supervising AssociatesMasters: EconomicsProject Management - Project Management Professional - CertificationPrimary Location...702 Sw 8Th St, Bentonville, AR 72716, United States of America
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What You Should Know About Manager, Operations - Visual Design Manager, Walmart

As a Manager, Operations - Visual Design Manager at Walmart in Cave Springs, AR, you'll be at the forefront of enhancing the driver experience for our gig-drivers. This role is not just about overseeing design work—it's about creating intuitive and captivating designs that resonate with our mission to empower drivers. Joining the Driver Experience team means you’ll tackle the challenge of optimizing contact rates, eliminating pain points, and collaborating with a talented mix of product managers and designers. You’ll take the reins on creating engaging presentations for leadership that effectively communicate updates and successes at an executive level. With your diverse experience in design and project management, you’ll manage asset libraries and craft impactful email campaigns and newsletters for the Spark Driver app. We value you for your ability to masterfully tell stories through design. If you’re a self-motivated, strategic thinker who thrives in fast-paced environments, this opportunity is perfect for you. Here at Walmart, you’ll not only receive competitive pay but also comprehensive benefits tailored for your happiness and well-being. Come join us and take the driver experience to new heights with your creative flair and operational savvy!

Frequently Asked Questions (FAQs) for Manager, Operations - Visual Design Manager Role at Walmart
What are the key responsibilities of a Manager, Operations - Visual Design Manager at Walmart?

As a Manager, Operations - Visual Design Manager at Walmart, your key responsibilities include creating visually engaging presentations, managing asset libraries, and designing effective email campaigns and newsletters for the Spark Driver app. You will collaborate closely with cross-functional partners to enhance the driver experience and reduce contact rates.

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What qualifications do I need to apply for Manager, Operations - Visual Design Manager at Walmart?

To apply for the Manager, Operations - Visual Design Manager position at Walmart, you need a Bachelor's degree in Business Administration, Engineering, Operations, or a related field. Additionally, you should have at least 2 years of experience in operations or project management, along with a robust design portfolio showcasing relevant work.

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How does the role of Manager, Operations - Visual Design Manager support drivers at Walmart?

The Manager, Operations - Visual Design Manager plays a crucial role in supporting drivers at Walmart by creating intuitive, branded content and effective communication materials. Your work helps foster trust and transparency while enhancing the overall driver experience, making it seamless and engaging.

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What skills are critical for success as a Manager, Operations - Visual Design Manager at Walmart?

Critical skills for success in the Manager, Operations - Visual Design Manager role at Walmart include mastery of typography, strong project management abilities, and proficiency in design software like Figma and Adobe Creative Suite. Additionally, you'll need to be a strategic thinker and a self-motivated problem-solver.

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What benefits does Walmart offer for the Manager, Operations - Visual Design Manager position?

Walmart offers a comprehensive benefits package for the Manager, Operations - Visual Design Manager position, including competitive pay, performance-based bonuses, medical, vision, and dental coverage, as well as a 401(k) plan, company discounts, and generous paid time off policies.

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Common Interview Questions for Manager, Operations - Visual Design Manager
Can you explain your design process when creating presentations for executive audiences?

When creating presentations for executive audiences, I start by understanding the key messages and objectives that need to be communicated. I prioritize clarity and engagement, ensuring the visual story aligns with brand guidelines. I often utilize a mix of compelling visuals and data to support the narrative, adapting the design based on the audience's preferences.

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How do you prioritize tasks when managing multiple design projects?

I prioritize tasks by assessing project deadlines and impact. I typically use project management tools to organize my workflow, keeping track of all deadlines and deliverables. Regular check-ins with team members help ensure alignment and timely delivery of each project.

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What experience do you have with cross-functional collaboration?

In my previous roles, I consistently collaborated with product managers, marketing teams, and other designers. I believe that clear communication and regular updates are key to successful collaboration. I make it a point to seek input from team members early in the design process to ensure all perspectives are considered.

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Describe a time when you had to adapt your design due to changing project requirements.

In one project, halfway through, the target audience shifted, leading to a need for a more youthful design approach. I quickly gathered feedback from stakeholders, adjusted the visual elements, and presented a new set of concepts that resonated better with the updated audience. This adaptability was crucial in ensuring project success.

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What software tools do you use in your design work, and how do you ensure you stay updated on them?

I regularly use Adobe Creative Suite, Figma, and Microsoft Office for my designs. To stay updated, I follow industry blogs, participate in online design communities, and take part in training sessions when new versions or features are released.

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How do you measure the success of your designs?

I measure the success of my designs through user feedback, engagement metrics, and how well they meet project objectives. For presentations, I often conduct follow-up sessions to see if the information was conveyed effectively and if any adjustments are needed for future projects.

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How do you ensure brand consistency across different projects?

Ensuring brand consistency involves having clear brand guidelines and references on hand. I regularly review existing materials to maintain visual cohesion and collaborate closely with marketing teams to align on messaging and design elements across different platforms.

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What is your approach to stakeholder feedback on your designs?

I view stakeholder feedback as an integral part of the design process. I approach it with an open mind, always ready to listen and adapt. After presenting my designs, I actively seek feedback and incorporate constructive criticism to refine my work further.

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How do you manage tight deadlines while maintaining high-quality design work?

To manage tight deadlines, I focus on effective time management and prioritization of tasks. I set milestones for each phase of the project and often rely on templates and past work when applicable, which streamlines the process without compromising quality.

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What is your experience with presenting design work to senior management?

I have extensive experience presenting design work to senior management, which involves clearly articulating the design rationale and aligning it with business objectives. I prepare thoroughly, anticipate questions, and strive to create an engaging narrative that advocates for my design choices.

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Full-time, on-site
DATE POSTED
December 18, 2024

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