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Manager, Technology Operations - Marketplace Billing Strategy and Optimization

Position Summary:This role will be a key member of the Marketplace Payments and Financial Services team. You will have the opportunity to lead existing billing programs and innovate new billing methods for Marketplace Sellers. The candidate should have strong subject matter expertise, leadership experience, and business acumen in the Payments and Fintech area!What you'll do:Manage and spearhead advancements in our billing strategy and payment mechanisms not just limited to ACH, Credit card but also innovative solutions catering to international segments.Create and execute a detailed roadmap of associated Billing solutions/tools and optimize the Recovery ladder in working with product, technology, and operations teams.Partner closely with Business teams and help customize billing solutions according to the program needs while reducing associated payment costs and bad debt.Work closely with internal legal & compliance teams to ensure we have appropriate agreements and contractual frameworks balancing experience with legal/regulatory risks.Create quantitative measurements to track success of the programs and prepare cost-benefit analysis to get finance and leadership approvals.Ensure close collaboration with Account management, Marketing, and Operations to drive acceptance of new products and services with Sellers. Build key measurements and a test/iterate philosophy to improve results.Maintain monthly/quarterly OKR/KPIs metrics, identify potential opportunities and risks, provide business insights, and drive key billing initiatives.Enable efficiency by identifying and partnering with the right third-party solutions. Identify and integrate solutions which cater to seller needs of financing or flexible payments for the services.Strong Data Analysis skills with hands-on experience with data profiling, data mapping, data quality, and data lineage.Strong SQL skills (freeform writing and reading) and understanding how to write/read business requirements.Key Success Criteria:Strong leadership aptitude.Strong communication skills.Driving ownership and accountability.Strong seller advocate.Excellent people skills.Uses data and analysis to drive decisions.Fosters trust with internal partners.Values team dynamics and inputs.Commitment driven.Bias for action.Minimum Qualifications:Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 3 years’ experience in project management, program management, program operations, or related area.Option 2: 5 years’ experience in project management, program management, program operations, or related area.Preferred Qualifications:Master's in Business, Statistics, Computer Science, or similar field.At least 3 years industry experience preferably in Billing, Payments, Financial Services, or similar space.Expertise in Digital Payments and Fintech space with prior experience building or owning end to end is strongly preferred.Ability to lead cross-functional teams and prior experience working with Product and Technology teams; proven ability to lead and influence internal/external partners' insights.Deep analytical abilities, both quantitative and qualitative, and a track record of applying these to effective and successful business decisions; Process-oriented mindset and ability to lead people to get things done.Strong business insight, superb communication, and relationship skills.Benefits & Perks:Beyond competitive pay, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.Equal Opportunity Employer:Walmart, Inc. is an Equal Opportunity Employer – By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity - unique styles, experiences, identities, ideas and opinions – while being inclusive of all people.Who We Are:Join Walmart and your work could help over 275 million global customers live better. Yes, we are the Fortune #1 company. But you’ll quickly find we’re a company who wants you to feel comfortable bringing your whole self to work. A career at Walmart is where the world’s most complex challenges meet a kinder way of life. Our mission spreads far beyond the walls of our stores. Join us and you'll discover why we are a world leader in diversity and inclusion, sustainability, and community involvement. From day one, you’ll be empowered and equipped to do the best work of your life.The annual salary range for this position is $104,000.00-$202,000.00. Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include stock.Primary Location:640 W California Avenue, Sunnyvale, CA 94086-4828, United States of America#J-18808-Ljbffr

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What You Should Know About Manager, Technology Operations - Marketplace Billing Strategy and Optimization, Walmart

If you’re an innovative leader with a passion for Payments and Fintech, we want to invite you to apply for the position of Manager, Technology Operations - Marketplace Billing Strategy and Optimization at Walmart. In this pivotal role, you'll not only manage existing billing programs but will also have the opportunity to craft new, cutting-edge billing methods tailored for our Marketplace Sellers. Working closely with the Payments and Financial Services team, you’ll dive into the nitty-gritty of ACH, credit cards, and international payment methods, leading the charge to refine our billing strategy. Your expertise in establishing a detailed roadmap of billing solutions will be crucial in optimizing partnerships with technology, product, and operations teams. You’ll be at the heart of customizing billing solutions to reduce costs while ensuring compliance with legal regulations. We value data and analysis, and as such, you'll be expected to create robust measurement systems to track program success and prepare insightful cost-benefit analyses for leadership review. With Walmart's commitment to diversity and inclusion, you will work collaboratively across multiple departments to ensure our initiatives resonate with both Sellers and internal partners. This is more than just managing programs; it's about building relationships and driving key billing initiatives. We offer a competitive salary along with a robust benefits package, including stock options and a 401(k) match. Join us in our mission to serve over 275 million customers globally while fostering an inclusive workplace where everyone brings their whole self to work.

Frequently Asked Questions (FAQs) for Manager, Technology Operations - Marketplace Billing Strategy and Optimization Role at Walmart

What are the main responsibilities of the Manager, Technology Operations - Marketplace Billing Strategy and Optimization at Walmart?

As the Manager, Technology Operations - Marketplace Billing Strategy and Optimization at Walmart, your primary responsibilities will include leading existing billing programs, innovating new billing methods for Marketplace Sellers, and managing a comprehensive roadmap for billing solutions. You'll also partner with various business teams to customize solutions, ensuring compliance with legal and regulatory standards while tracking success metrics and preparing cost-benefit analyses for approval.