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(USA) Digital Coach - job 2 of 6

Position Summary...What you'll do...Leads and develops teams effectively by teaching, training, and actively listening to associates; touring stores and providing feedback (Tour-to-Teach); communicating and collaborating with all levels of associates regarding store operations, utilizing technology, business initiatives,merchandising, and company direction; introducing and leading company change efforts; providing clear expectations and guidance to implementbusiness solutions; and communicating business objectives to teams effectively.Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW)service model; managing and supporting customer service initiatives (for example, store of the community and community outreach programs);ensuring customer needs, complaints, and issues are successfully resolved; developing and implementing action plans to correct deficiencies; andproviding process improvement leadership to ensure a high quality customer experience.Drives the financial performance and sales of the designated store area by reviewing and evaluating P&L (Profit & Loss) statements; managing andassisting in budgeting, forecasting and controlling expenses in designated business area to confirm they are indexed to sales; monitoring andensuring effective merchandise presentation, seasonal transitions, inventory flow, and operational processes; and developing and implementingaction plans to mitigate shrink and ensure sales and profit goals are achieved for business area.Provides supervision and development opportunities for hourly associates by hiring, training, and mentoring of associates; assigning duties; settingclear expectations; providing associate recognition; communicating expectations consistently and effectively; ensuring diversity and inclusionawareness; and recruiting and developing qualified associates to meet staffing needs and achieve company growth potential.Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders;supporting plans and initiatives to meet customer and business needs; identifying and communicating goals and objectives; building accountability forand measuring progress in achieving results; identifying and addressing improvement opportunities; and demonstrating adaptability and promotingcontinuous learning.Provides supervision and development opportunities for associates by hiring and training; mentoring; assigning duties; providing recognition; andensuring diversity awareness.Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity byimplementing related action plans; utilizing and supporting the Open Door Policy; and providing direction and guidance on applying these in executingbusiness processes and practices.At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.For information about PTO, see https://one.walmart.com/notices .Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.For information about benefits and eligibility, see One.Walmart .The annual salary range for this position is $65,000.00-$80,000.00Additional compensation includes annual or quarterly performance bonuses.Additional compensation for certain positions may also include:- Regional Pay Zone (RPZ) (based on location)- Sales Volume Category (SVC) (based on facility sales volume)- Complex Structure (based on external factors that create challenges)Minimum Qualifications...Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.2 years' of college; OR 1 year's retail experience and 1 year's supervisory experience; OR 2 years' general work experience and 1 year'ssupervisory experience.For facilities that sell firearms, I acknowledge that the position for which I am applying will require successful completion of a firearms- specificCriminal Background Check (CBC) and Firearms Authorized Training.For facilities that sell only ammunition and have state specific requirements, I acknowledge that the position for which I am applying may require acurrent state issued Certificate of Eligibility.Associates will be required to attend and successfully complete all job-required trainings and assessments (for example, Academy trainings, Open Door trainings, etc.).Preferred Qualifications...Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University, General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firingPrimary Location...8000 Lakeland Ave N, Brooklyn Park, MN 55445-2403, United States of America
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What You Should Know About (USA) Digital Coach, Walmart

Are you ready to take your leadership skills to the next level as a Digital Coach at Walmart in Chanhassen, MN? In this exciting position, you’ll lead and develop teams by teaching and actively listening to associates, while also touring stores and providing valuable feedback. You'll be the go-to person for communicating store operations and guiding associates in utilizing technology and implementing business initiatives. The best part? You’ll introduce and lead change efforts, ensuring that your team has clear expectations to achieve business objectives. As a champion of exceptional customer service, you'll model the One Best Way service model while resolving customer complaints and implementing action plans to enhance the shopping experience. You’ll dive into financial performance by evaluating P&L statements and managing budgeting initiatives to meet sales goals. Your leadership will drive the success of the team, promoting diversity and inclusion while developing talent through hiring, mentoring, and providing recognition. You’ll also be responsible for overseeing job-related activities and cultivating relationships with key stakeholders to ensure overall coherence in achieving business goals. With a focus on compliance and ethical standards, you'll guide your team through various policies and procedures. At Walmart, we pride ourselves on offering a competitive salary, performance bonuses, and a comprehensive benefits package that supports your health and well-being. So, if you are enthusiastic about coaching and transforming retail operations, we'd love to have you join us at Walmart!

Frequently Asked Questions (FAQs) for (USA) Digital Coach Role at Walmart
What are the responsibilities of a Digital Coach at Walmart?

As a Digital Coach at Walmart, your responsibilities include leading and developing teams by effectively communicating store operations, providing training and guidance, and ensuring exceptional customer service. You'll be expected to evaluate financial performance through P&L statements, manage budgets, oversee inventory flow, and implement action plans to achieve sales goals.

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What qualifications do I need to become a Digital Coach at Walmart?

To become a Digital Coach at Walmart, you need at least 2 years of college education OR a combination of retail and supervisory experience totaling a minimum of 2 years. Preferred qualifications include a Bachelor of Science in Business Management or a similar field. Experience in managing a team of 5 or more direct reports is also beneficial.

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How does Walmart support the career growth of Digital Coaches?

Walmart supports the career growth of Digital Coaches through various training programs, like the Live Better U education benefit program. This program offers opportunities from high school completion to bachelor’s degrees, fully covered tuition, books, and fees, providing invaluable resources to advance within the company.

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What benefits can a Digital Coach at Walmart expect?

A Digital Coach at Walmart can expect a comprehensive benefits package including competitive pay, performance-based bonuses, health benefits (medical, vision, dental), and paid time off. Additional perks include a 401(k), stock purchase plans, and various forms of leave paid by Walmart, ensuring a balance between work and personal life.

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What kind of training is required for the Digital Coach position at Walmart?

Training for the Digital Coach position at Walmart entails completing various job-required assessments and trainings, including Academy trainings and Open Door trainings. There are also specific trainings related to the business processes and practices you will be handling, ensuring you're well-equipped to lead your team.

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Common Interview Questions for (USA) Digital Coach
How can you lead a team effectively as a Digital Coach?

Leading effectively as a Digital Coach involves fostering an open communication environment, actively listening to team members, and providing clear expectations for tasks. It's vital to be approachable and supportive, ensuring associates feel valued and empowered to contribute.

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Can you describe your experience with managing P&L statements?

When addressing your experience with managing P&L statements, highlight specific instances where you have analyzed financial data, identified trends, and made actionable recommendations to enhance profitability. Providing examples of past successes will demonstrate your capability in this crucial area.

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What strategies have you used to improve customer service?

To improve customer service, consider implementing training programs to empower your team with the skills needed to resolve complaints effectively. Additionally, regularly gathering customer feedback and acting on it can significantly enhance the overall service experience.

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How do you promote diversity and inclusion in the workplace?

Promoting diversity and inclusion can be achieved by actively recruiting from a diverse talent pool, offering ongoing training to raise awareness, and creating an environment where all voices are heard and respected. Discuss any specific initiatives you've implemented in previous roles.

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How do you handle conflicts that arise within your team?

Handling conflicts within your team requires a proactive approach. Discuss how you encourage open dialogue, mediate discussions between conflicting parties, and focus on finding common ground while upholding company values and productivity.

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Share an example of a time you introduced change in your previous role.

When answering this question, provide a clear, specific example of the change process you led—describing the initial challenge, the steps you took to implement change, and the positive results that followed. This shows your initiative and ability to drive transformation.

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What methods do you use to evaluate team performance?

Evaluating team performance can involve setting up key performance indicators (KPIs), regular one-on-one check-ins, and encouraging peer feedback. Sharing a structured approach to performance reviews demonstrates your commitment to maintaining high standards and accountability.

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Describe how you would handle underperforming associates.

Handling underperformance involves having constructive conversations, setting clear expectations, and providing coaching. Share your approach to creating development plans and how you ensure follow-up, fostering a supportive atmosphere in which the associate can improve.

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What is your experience with coaching and mentoring team members?

Discuss your approach to coaching and mentoring, emphasizing how you support associates in their personal and professional growth. Provide examples that highlight your ability to identify individual strengths and tailor your guidance accordingly.

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Why do you want to work as a Digital Coach at Walmart?

When answering this question, reflect on what attracts you to Walmart, such as its commitment to community, career growth opportunities, and how you resonate with its values of customer service. Sharing personal anecdotes can make your answer more relatable and memorable.

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December 1, 2024

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