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Keyholder - Morningside Heights

Warby Parker seeks a self-motivated Sales Supervisor to create amazing customer experiences and help lead retail locations. Ideal candidates have retail and management experience and are driven by a mission to enhance customer satisfaction and engagement.

Skills

  • Interpersonal skills
  • Customer service excellence
  • Problem-solving ability
  • Adaptability
  • Entrepreneurial mindset

Responsibilities

  • Communicate brand philosophy to customers
  • Promote an efficient retail environment
  • Demonstrate product knowledge
  • Lead team operations in the absence of management
  • Open and close the store
  • Foster an inclusive culture

Benefits

  • Health, vision, and dental insurance
  • Paid time off
  • Retirement savings plan
  • Parental leave
  • Employee Assistance Program
  • Optical Education Reimbursement
To read the complete job description, please click on the ‘Apply’ button

Average salary estimate

$44780 / YEARLY (est.)
min
max
$41600K
$47960K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Keyholder - Morningside Heights, Warby Parker

Are you ready to take your retail experience to the next level? Warby Parker is seeking a dynamic Keyholder to join our Morningside Heights team in New York, NY. As a Keyholder, also known as a Sales Supervisor, you will be instrumental in crafting extraordinary customer experiences. You’ll share Warby Parker's compelling story while driving sales through engaging face-to-face interactions with our customers. In this exciting role, you'll be more than just a sales representative; you will participate in process innovation and special projects that make our retail environment inclusive and service-oriented. Bring your exceptional product knowledge and genuine style advice to the forefront as you help customers find their perfect pair of glasses. Do you thrive in a fast-paced, collaborative setting? You’ll have opportunities to lead, open and close the store, and foster a positive team culture. If you have at least 6 months of management experience under your belt and a passion for helping both customers and your teammates, we want to hear from you! Warby Parker offers a comprehensive benefits package, ensuring that our team is supported both personally and professionally. Join us in making vision care accessible while having fun along the way. Your journey to inspire and create amazing experiences starts here!

Frequently Asked Questions (FAQs) for Keyholder - Morningside Heights Role at Warby Parker
What are the responsibilities of a Keyholder at Warby Parker in Morningside Heights?

As a Keyholder at Warby Parker in Morningside Heights, your primary responsibilities include leading sales efforts and ensuring an efficient retail environment. You'll engage customers, offer insightful product knowledge, and maintain the store's operational standards. Additionally, you will open and close the store, participate in team meetings, and contribute to a culture of inclusivity and respect.

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What qualifications are needed for the Keyholder position at Warby Parker?

To qualify for the Keyholder position at Warby Parker, candidates should have professional retail experience, preferably in a customer-focused environment, along with a minimum of 6 months in a management role. Exceptional communication and interpersonal skills, adaptability, and a problem solver’s mindset are essential for success in this role.

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What can I expect from the work environment as a Keyholder at Warby Parker?

The work environment at Warby Parker for a Keyholder is dynamic and collaborative. Expect a supportive team culture where innovative ideas are welcomed, and you will be encouraged to lead by example. Flexibility and a positive attitude are essential, as you’ll be engaging with diverse customers while driving revenue in a fast-paced setting.

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How does Warby Parker promote inclusivity in the workplace?

Warby Parker is committed to fostering an inclusive culture where all employees and customers feel respected and valued. As a Keyholder, you will play a vital role in promoting this environment by treating colleagues and customers with kindness and respect. The company also embraces diversity and encourages team members to share their unique perspectives.

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What benefits does Warby Parker offer to full-time Keyholders?

Full-time Keyholders at Warby Parker enjoy a comprehensive benefits package that includes health, vision, and dental insurance, life insurance, paid time off, a retirement savings plan with company match, parental leave, and more. The wellness-centric offerings ensure that employees are well-supported in both their personal and professional lives.

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Common Interview Questions for Keyholder - Morningside Heights
What qualities do you think make a successful Keyholder at Warby Parker?

A successful Keyholder at Warby Parker should possess strong leadership skills, exceptional customer service abilities, and an entrepreneurial spirit. It's essential to demonstrate adaptability, creativity, and the capacity to motivate team members while promoting an inclusive environment.

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How would you handle a difficult customer as a Keyholder?

When dealing with a difficult customer, remain calm and empathetic. Listen actively to their concerns, validate their feelings, and provide a thoughtful solution. Ensuring they feel heard can often defuse tension and lead to a positive outcome.

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Can you describe a time you led a team successfully?

Consider sharing a specific example where your leadership directly contributed to team success. Highlight your approach to motivating team members, delegating tasks, and fostering collaboration to achieve your sales or service goals.

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What strategies do you use to engage customers on the sales floor?

Effective engagement strategies include actively approaching customers, asking open-ended questions to understand their needs, and sharing product knowledge in a relatable way. It’s important to build genuine connections that make customers feel valued and appreciated.

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How would you contribute to the Warby Parker brand as a Keyholder?

As a Keyholder, I would embody the brand's values by providing exceptional service, sharing its story with passion, and promoting a positive team culture. I would also look for innovative ways to enhance the shopping experience and reach out to local communities.

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What do you know about Warby Parker's mission?

Understanding Warby Parker's mission is vital. The company aims to make vision care accessible to all while maintaining a strong focus on social causes, such as their Buy a Pair, Give a Pair program. This mission aligns well with engaging customers who share these values.

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How would you prioritize tasks during busy store hours?

During busy hours, I would prioritize customer engagement, ensuring everyone receives prompt assistance while also delegating responsibilities among team members. Establishing a clear direction helps maintain operational efficiency without sacrificing quality service.

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What do you consider your biggest strength in retail?

Consider discussing a specific strength, like interpersonal skills or product knowledge. Back it up with examples of how this strength has positively impacted your performance in previous roles, especially in customer interactions or leadership.

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How do you stay motivated during long shifts as a Keyholder?

Staying motivated requires effective techniques like setting small goals, maintaining a positive attitude, and ensuring strong team communication. Finding joy in helping customers and collaborating with teammates also fuels motivation throughout long shifts.

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What strategies would you employ to train new team members?

I would utilize hands-on training approaches, ensuring new team members shadow experienced employees and gradually take on responsibilities. Regular check-ins and constructive feedback would be crucial for their growth, ensuring a smooth onboarding process.

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Inclusive & Diverse
Rise from Within
Mission Driven
Diversity of Opinions
Work/Life Harmony
Social Impact Driven
Rapid Growth
Passion for Exploration
Dental Insurance
Health Savings Account (HSA)
Vision Insurance
Disability Insurance
Performance Bonus
Family Medical Leave
Paid Holidays
Medical Insurance
Mental Health Resources
Maternity Leave
Paternity Leave
Paid Time-Off

Warby Parker was founded with a mission: to inspire and impact the world with vision, purpose, and style. We're constantly asking ourselves how we can do more and make a greater impact, and that starts by reimagining everything that a company and...

579 jobs
MATCH
Calculating your matching score...
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
No info
SALARY RANGE
$41,600/yr - $47,960/yr
EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
December 17, 2024

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