Licensed Optical Assistant Manager - Shoppes at Isla Verde

As a Licensed Optical Assistant Manager at Warby Parker, you will take the lead in providing exceptional customer service while managing the optical team. Your primary responsibilities include assisting customers with their eyewear needs, ensuring precise measurements and fittings, and maintaining high optical standards. Additionally, you will support the training and development of Optician Apprentice Program participants, oversee team performance through feedback and mentoring, and implement retail programs that enhance customer loyalty.

To qualify for the Licensed Optical Assistant Manager role at Warby Parker, candidates must be licensed dispensing opticians in states that require it, or ABO-certified opticians in non-licensing states. A minimum of two years in a management position is essential, along with strong leadership skills, excellent communication abilities, and a passion for the eyewear and retail industries. Candidates should be detail-oriented and adept in fostering a collaborative work environment.

Warby Parker supports the growth of its Licensed Optical Assistant Managers through structured training programs and continuous feedback. You will have opportunities to lead a team of Opticians, engage in ongoing development conversations, and apply your leadership skills to create a positive culture that promotes professional growth. There are also various employee engagement initiatives aimed at increasing job satisfaction and team morale.

At Warby Parker, Licensed Optical Assistant Managers are committed to delivering personalized customer experiences. This involves using your expertise to explain technical optical details in an easy-to-understand way, ensuring that every customer feels valued and informed. Your role includes not only fitting eyewear but also actively listening to customer needs and providing tailored recommendations that enhance their satisfaction and loyalty.

Working as a Licensed Optical Assistant Manager at Warby Parker offers a multitude of benefits, including health, vision, and dental insurance, paid time off, retirement savings plans with company matching, and opportunities for optical education reimbursement. In addition to these core benefits, employees enjoy a vibrant work culture, snack pantries in stores, and the chance to be part of a company that values giving back to the community through initiatives like the Buy a Pair, Give a Pair program.

To ensure high-quality customer service, I actively assess customer needs through effective communication and personalized attention. I train my team to prioritize customer satisfaction and take feedback seriously, encouraging team members to share insights that enhance our service delivery. I also stay informed about product offerings and optical standards to build customer confidence in their eyewear choices.

In my previous roles, I've focused on fostering an open environment where team members feel comfortable sharing their challenges and successes. I implement regular one-on-one meetings to discuss individual goals and areas for development. Additionally, I ensure that every team member understands their role in contributing to the overall success of the store while providing ongoing training and support on optical best practices.

When faced with difficult customer situations, I prioritize active listening and empathy. My strategy involves first understanding the customer's perspective and acknowledging their concerns. I then work collaboratively with them to find a solution that addresses their needs. This approach helps build trust and demonstrates our commitment to exceptional service, while also turning potentially negative experiences into positive resolutions.

I am committed to lifelong learning, regularly attending industry webinars, workshops, and trade shows to stay current on eyewear trends and optical standards. I also participate in online forums and connect with other optical professionals to gain insights into best practices and new product developments. Additionally, I encourage my team to engage in continuous learning and share relevant information amongst ourselves.

Successful teamwork is built on clear communication, mutual respect, and shared goals. I believe that fostering a culture where team members feel valued and supported encourages collaboration and innovation. I focus on recognizing individual strengths and how they contribute to the team's overall performance, creating a sense of belonging and purpose within the workplace.

An effective optical manager should possess strong leadership skills, exceptional communication capabilities, and a deep understanding of optical products and customer service. Additionally, being approachable and open-minded allows for collaboration with team members, ensuring that everyone feels heard and appreciated. A successful manager also motivates their team to stay engaged and passionate about their work.

I would approach inventory management with a proactive strategy by closely monitoring stock levels and demand trends. Implementing regular inventory checks helps in identifying slow-moving items for promotions while ensuring that high-demand products are replenished promptly. I also encourage team members to report any discrepancies or issues, fostering a culture of accountability and diligence in inventory management.

To drive sales in the store, I would focus on enhancing the customer experience through personalized interactions and effective sales techniques. Implementing promotional campaigns that highlight special offers and limited-time products can help attract more customers. I also encourage upselling by educating my team on complementary products and providing training on customer engagement strategies, always emphasizing the importance of truly understanding customer needs.

Creating a positive store culture involves fostering open communication, celebrating successes, and encouraging team-building activities. I regularly hold team meetings to share updates and celebrate achievements, ensuring everyone feels valued. Encouraging staff to voice their ideas and concerns helps build trust. Additionally, I prioritize creating a supportive environment that allows for personal and professional growth.

My inspiration to pursue a career in optical retail management stems from my passion for helping people and improving their quality of life. I find immense satisfaction in guiding customers through their eyewear decisions and witnessing the confidence they gain from their choices. Additionally, I've always enjoyed mentorship and leadership roles, making this career a perfect blend of my personal interests and professional skills.