Licensed Optical Keyholder - Biltmore Fashion Park

As a Licensed Optical Keyholder at Warby Parker, you’ll be responsible for a variety of duties, including assisting customers with their eyewear choices, taking precise measurements, adjusting and fitting eyewear, and maintaining high optical standards. You'll also take on leadership by opening and closing the store, guiding your team, and maintaining operational procedures to ensure everything runs smoothly.

To qualify as a Licensed Optical Keyholder at Warby Parker, you should be a licensed dispensing optician (or ABO-certified in non-licensing states) with at least two years of experience. Leadership experience is essential, as well as a passion for eyewear and retail. Effective communication skills are a must, allowing you to break down complex optical terminology for customers.

The work environment for a Licensed Optical Keyholder at Warby Parker is dynamic and collaborative. You’ll be part of a positive team that focuses on exceptional customer service and learning. With a strong culture of support and innovation, you'll have the opportunity to thrive and develop your skills in a customer-centered atmosphere.

Warby Parker provides extensive training for Licensed Optical Keyholders, including ongoing mentorship from experienced leaders. You'll have the chance to participate in the Optician Apprentice Program, enhancing your skills and knowledge about the optical field, as well as customer service best practices.

Full-time Licensed Optical Keyholders at Warby Parker receive a range of benefits, including health, vision, and dental insurance, paid time off, retirement savings plans, and optical education reimbursement. There are also perks like a supportive employee assistance program and a welcoming snack pantry to enjoy during your workday.

When answering this question, highlight your previous roles where you’ve provided hands-on optical services. Discuss specific tasks like measuring pupils for correct fitting, understanding prescription details, and how you ensured customer satisfaction. Use this opportunity to emphasize your passion for eyewear and your commitment to helping customers find the perfect pairs.

Show your knowledge of Warby Parker’s unique mission and values. Talk about their commitment to affordability, style, and social responsibility, such as the Buy a Pair, Give a Pair program. Highlight how these beliefs resonate with you and how they guide your approach to customer service.

Executive your problem-solving skills by discussing a specific instance where you successfully managed a customer complaint. Emphasize your ability to listen, empathize, and provide clear solutions. Highlight your commitment to ensuring a positive outcome for the customer while adhering to store policies.

Express your proactive approach to learning by mentioning resources you utilize, such as industry magazines, conferences, and workshops. Additionally, you could talk about following social media influencers or brands that inspire you in the eyewear space, demonstrating your passion for the field.

Share your leadership philosophy, preferably focusing on collaboration, empowerment, and encouragement. Discuss a scenario where you mentored a team member and how you facilitated their growth by providing constructive feedback and fostering a supportive environment.

Provide a detailed example of a situation that showcases your dedication to customer service. Talk about the steps you took to address their needs and how it made a positive impact on the customer’s experience.

Discuss specific sales techniques you’ve used in the past, such as upselling complementary products or creating memorable in-store events. Emphasize the importance of understanding customer needs and how you focus on building relationships to enhance selling opportunities.

Explain your approach to accuracy and adherence to optical regulations. Include details about regular training updates you participate in and how you stay informed about industry standards to maintain compliance and high-quality service.

Reflect on your personal motivations, whether it’s passion for helping customers achieve clearer vision, the joy of working in a collaborative team, or the challenges presented by the optical industry. Use this question to demonstrate your enthusiasm for the position.

Discuss the importance of observation, feedback, and communication in evaluating a new team member. Mention that you would take time to build a rapport with them and create personalized training plans to bridge any gaps in their skills while promoting their strengths.