Customer Relations Supervisor (Billing Supervisor)

The Customer Relations Supervisor at AWP Safety is primarily responsible for overseeing the Customer Relations Team, ensuring timely and accurate invoicing, managing workloads, and facilitating effective customer onboarding. This role involves resolving account issues, fostering collaboration across departments, and providing exceptional customer service, all while meeting production goals and compliance standards.

To be considered for the Customer Relations Supervisor role at AWP Safety, applicants typically need a high school diploma or GED, with a bachelor’s degree preferred. Additionally, candidates should have 5-7 years of experience in accounts receivable, along with strong problem-solving, communication, and organizational skills.

At AWP Safety, success for the Customer Relations Supervisor is defined by the ability to lead a team effectively, ensuring high levels of customer satisfaction through timely invoicing and resolution of account issues. Achieving production goals while maintaining compliance and fostering positive relationships with both internal and external stakeholders is also essential.

The Customer Relations Supervisor at AWP Safety should be proficient in Microsoft Office, especially Excel and Word, as these tools are crucial for managing data and reports. Familiarity with Microsoft Great Plains and Salesforce is also preferred, as these software platforms play a significant role in our operations.

The work environment for the Customer Relations Supervisor at AWP Safety is primarily sedentary, focusing on desk-based tasks. The standard hours are Monday to Friday, 8 a.m. to 5 p.m., with a typical 45-hour work week. The role requires adaptability to shift priorities quickly and includes occasional physical tasks such as lifting up to 25 pounds.

When answering this question, highlight specific experiences where you've successfully managed accounts receivable. Discuss your familiarity with processes such as invoicing, follow-up on overdue accounts, and maintaining accurate records. Provide examples of how your work has contributed to timely collections and satisfied customers.

To effectively answer this question, share the strategies you use for prioritization, such as creating daily to-do lists, using digital tools to track progress, or employing time management techniques. Discuss a time when your organizational skills made a difference in completing important tasks on schedule.

When discussing customer issue resolution, emphasize the importance of active listening to understand the problem fully, followed by a systematic approach to resolving it. Provide an example where you successfully navigated a complex issue to turn a dissatisfied customer into a satisfied one, demonstrating your commitment to excellent service.

Outline your approach to team management, focusing on how you set clear expectations, monitor performance, and provide support and training where needed. Sharing your experience in conducting performance evaluations can also demonstrate your leadership style and effectiveness in achieving team goals.

Talk about a specific challenge you faced, the steps you took to analyze the issue, and the solution you implemented. Discuss the positive outcome that resulted from your problem-solving efforts, showcasing your critical thinking and ability to adapt.

Answer this question by discussing methods you implement to reduce errors in invoicing, such as double-checking entries, utilizing invoicing software features, and conducting regular audits of your team's work. Highlight the importance of continuous improvement to ensure efficiency.

Talk about your conflict resolution techniques, such as facilitating open communication and mediation between team members. Use an example of a past conflict you successfully resolved, focusing on how you fostered a constructive dialogue that led to a positive outcome.

Share specific examples of how you've used Microsoft Excel to track data, generate reports, or analyze financial information relevant to accounts receivable. Describe any advanced functions or features you are familiar with and how they have enhanced your work efficiency.

Discuss the importance of proactive communication, regular follow-ups, and understanding the clients' needs to build strong relationships. Provide examples of how your efforts have led to lasting partnerships or repeat business, illustrating your commitment to client satisfaction.

Express genuine enthusiasm for AWP Safety's commitment to integrity and service excellence. Tie in your skills and your alignment with AWP Safety's core values of ownership, trust, and teamwork, demonstrating how you're eager to contribute to a company that shares your own professional principles.