As a Part-Time Retail Ambassador at Rothy's, you are responsible for providing an exceptional customer experience at Westside Provisions, whether in-store, over the phone, or online. You'll engage with customers, understand their needs, and help them discover our products. You will also support the Retail Manager with daily operational duties, maintain expert-level knowledge of Rothy's offerings, elevate customer feedback, and help build customer loyalty.

To qualify for the Part-Time Retail Ambassador role at Rothy's, candidates should have at least 2 years of retail or hospitality experience. Excellent people skills, attention to detail, and a friendly demeanor are essential. You should also be able to foster connections in-store and within the community, contribute to sales goals, and be comfortable lifting up to 30 pounds.

Yes, Rothy's requires candidates for the Part-Time Retail Ambassador position to have a minimum of 2 years of experience in a retail or hospitality setting. This ensures that you possess the necessary customer service expertise to create engaging experiences for our customers at Westside Provisions.

Working as a Part-Time Retail Ambassador at Rothy's means being part of a supportive and inclusive team that values sustainability and community. The environment is dynamic and encourages creativity and problem-solving while focusing on delivering exceptional customer experiences. You'll be surrounded by like-minded individuals who are passionate about making a positive impact.

A Part-Time Retail Ambassador at Rothy's can expect a pay range of $15.50 to $16.00 per hour, with additional discretionary bonuses and a comprehensive benefits package. This includes wellness and commuter programs, PTO, wellbeing time, and an employee discount program, making it a rewarding role in both compensation and sense of contribution.

When faced with difficult customers, it's vital to remain calm and empathetic. Listen actively to their concerns, acknowledge their feelings, and seek ways to resolve the issue. Share an experience where you effectively addressed a customer’s problem, emphasizing your commitment to customer satisfaction.

My approach to customer service revolves around being approachable and attentive. I believe in creating personal connections with customers, understanding their needs, and providing tailored recommendations. Sharing a personal success story where you exceeded a customer's expectations will illustrate this approach.

I'm truly passionate about Rothy's commitment to sustainability and innovative design. I admire how the company transforms waste into stylish, comfortable products. Expressing genuine enthusiasm will resonate well with the interviewers, so share how this aligns with your values and aspirations.

Engaging customers involves creating an inviting atmosphere and maintaining approachable energy. I would greet every customer warmly, offer assistance, and share intriguing stories about our products. Discuss a time when you successfully engaged a customer to reinforce your point.

To meet and exceed sales goals, I believe in leveraging product knowledge and customer interaction. By understanding our inventory and actively listening to customers, I can make personalized product recommendations that resonate with their needs, thereby increasing sales. Share a relevant example where your strategy led to increased sales.

In response to constructive criticism, I always maintain an open mind to learning and growth. I recall a time when feedback helped improve my sales techniques. By actively incorporating the feedback into my approach, I became more effective and confident in my role. Discussing your growth can underscore your professionalism.

I make it a point to follow industry publications, social media accounts of thought leaders, and attend workshops or seminars whenever possible. Staying informed helps me engage with customers intelligently and align with their interests. Share specific examples of how you've applied this knowledge in prior roles.

Excellent customer service means creating a positive, memorable experience for every customer. It’s about actively engaging, understanding their needs, and ensuring they leave with a solution, ideally a strong connection to the brand. Relate this to your previous experience to give a real-world context.

I would promote Rothy's values by embodying sustainability in my interactions and educating customers about our environmentally-friendly practices. By sharing the story behind our products, I create an emotional connection that aligns with our brand's core principles. Tailor this response with your understanding of Rothy's mission.

Yes, I thrive in fast-paced environments where challenges arise and solutions need to be implemented quickly. My experience in previous retail positions prepared me to multitask effectively while ensuring that customer satisfaction remains a top priority. Share a specific scenario where you navigated a busy retail situation.