Licensed Optician - Court Square

As a Licensed Optician at Warby Parker, you'll be responsible for helping customers with their eyewear needs, taking precise measurements, adjusting and fitting eyewear, and ensuring that all products meet our high optical standards. You'll also explain prescription terminology and product options to customers while working collaboratively with your team to deliver exceptional service.

To qualify as a Licensed Optician at Warby Parker, you need to be a licensed dispensing optician in states that require it, or an ABO-certified optician in non-licensing states. A strong passion for the eyewear and retail industries, along with excellent communication skills, is also essential for success in this role.

At Warby Parker, we believe in setting our employees up for success. As a Licensed Optician, you can expect comprehensive training that covers our product range, customer service policies, and sales techniques. You'll also have access to ongoing resources for professional development and optical education reimbursement to further enhance your skill set.

Absolutely! At Warby Parker, teamwork is integral to delivering the best customer experience. As a Licensed Optician, you'll collaborate with fellow team members to share best practices and provide seamless service, ensuring that all customers feel valued and satisfied with their eyewear choices.

Working as a full-time Licensed Optician at Warby Parker comes with a range of benefits including health, vision, and dental insurance, paid time off, retirement savings plans, parental leave, and even optical education reimbursement among others. We prioritize employee well-being and offer various perks to support a healthy work-life balance.

To ensure accuracy, first, I take my time to gather all necessary measurements, double-checking them against a standard checklist to confirm correctness. Clear communication with the customer regarding their needs also helps me avoid misunderstandings that could lead to errors.

When dealing with difficult customers, I remain calm and patient, actively listening to their concerns. I empathize with their situation and work collaboratively to find a solution, as this fosters trust and often turns a challenging interaction into a positive experience.

In my previous role, our team aimed to increase sales during an annual promotion. We held regular brainstorming sessions to align our goals and assigned specific tasks with clear accountability. By working together and supporting one another, we not only met our sales targets but exceeded them!

I admire Warby Parker's mission to provide affordable eyewear while positively impacting communities. The innovative approach to vision care and emphasis on customer experience resonates with my values, making this a company I’d be proud to represent.

I would break down complex terms into simpler language, using analogies whenever possible to relate them to everyday experiences. Encouraging questions and providing visual aids can further clarify any uncertainties the customer may have.

As a team player, I communicate openly, offer help, and celebrate team wins. I respect diverse opinions and strive to maintain a positive atmosphere, understanding that collaboration leads to the best outcomes for both customers and colleagues.

To stay informed about optical trends, I regularly read industry publications, follow relevant blogs, and participate in professional forums. Engaging with fellow opticians and attending workshops also enhances my knowledge and helps me stay at the forefront of the field.

Once, our store introduced a new inventory system. I quickly adapted by taking notes during training sessions and practicing using the software after hours. This proactive approach allowed me to assist my colleagues as they adjusted, ensuring a smooth transition for the entire team.

I believe that exceptional customer service naturally leads to increased sales. I prioritize understanding each customer's unique needs first and foremost, guiding them patiently through the selection process to ensure they leave satisfied and willing to refer others.

If I noticed a colleague struggling, I would offer to assist them, sharing tips and techniques that have worked for me. We could also collaborate on their responsibilities, which fosters a supportive atmosphere and promotes team growth.