Licensed Optical Assistant Manager - Warby Parker Beach Reads

As a Licensed Optical Assistant Manager at Warby Parker, your primary responsibilities include leading a team of Opticians, providing hands-on customer service, managing inventory systems, and ensuring that all customer eyewear needs are met. You'll also be responsible for training and developing team members, while maintaining high standards of optical quality and customer satisfaction.

To qualify for the Licensed Optical Assistant Manager position at Warby Parker, candidates must be a licensed dispensing optician or an ABO-certified optician in non-licensing states. You should also possess a minimum of two years of management experience in an optical retail setting and demonstrate excellent leadership, communication, and customer service skills.

A typical day as a Licensed Optical Assistant Manager at Warby Parker involves engaging with customers, assisting them with fittings and eyewear selection, running team meetings, and collaborating with the Store Leader to assess staffing needs. You'll be ensuring that all optical tasks are executed flawlessly and providing ongoing feedback and support to your team.

Warby Parker offers extensive support to its Licensed Optical Assistant Managers through continual training and development programs, competitive compensation, benefits such as health and paid time off, and a work environment that encourages open communication and team collaboration, helping you to thrive in your role.

At Warby Parker, there are numerous pathways for career advancement for Licensed Optical Assistant Managers. Your leadership skills can pave the way to higher management positions within the optical team or even transition into broader store management roles, as the company supports your professional growth and development.

To ensure high-quality customer service, I focus on understanding customers' needs, providing personalized solutions, and training my team to prioritize customer satisfaction. I believe in leading by example and fostering an atmosphere where team members feel empowered to engage with customers actively.

My leadership style is collaborative and supportive. I prioritize clear communication, encourage feedback, and provide opportunities for my team to develop their skills. This approach cultivates an environment of trust and motivation, ultimately driving team success.

I utilize goal-setting, regular performance reviews, and recognition of accomplishments to manage and motivate my team. I encourage open discussions to understand individual aspirations, helping to align their goals with the store's objectives.

One challenge I faced was a sudden increase in customer volume during peak season. I addressed this by reallocating team members to assist at busy stations and communicated effectively to manage customer expectations. We also implemented a queue system to streamline service.

I stay informed about industry trends by subscribing to trade publications, attending optical conferences, and engaging with colleagues in the field. Continuous learning is vital to remain knowledgeable about products and technologies that can improve customer experience.

I have experience overseeing inventory management, including tracking stock levels, ordering supplies, and conducting regular audits. I ensure that we have enough inventory to meet customer needs while minimizing waste and optimizing storage efficiency.

I approach conflicts by facilitating open and respectful communication between team members. My goal is to understand each person's perspective and find a resolution that works for everyone, helping to restore harmony within the team.

Training and development are crucial parts of my management approach. I believe in providing continuous learning opportunities, both formal and informal, to help team members grow in their roles and feel competent and valued in their positions.

My vision for the optical team at Warby Parker is to create a customer-centric environment where every team member feels committed to providing top-notch service, values collaborative teamwork, and fosters a culture of ongoing learning and improvement.

I am drawn to Warby Parker because of its innovative approach to eyewear, commitment to social responsibility, and dedication to customer experience. I admire how the company integrates style and function, and I want to contribute to that vision by helping to lead and inspire a talented team.