Icelandic Speaking Customer Service - Global Video Sharing Platform - Athens, GR

As an Icelandic Speaking Customer Service Representative at The House of Mercier, your main responsibilities include providing outstanding support to Icelandic-speaking users through phone, email, and chat, assisting them with account management and technical issues, accurately documenting customer interactions, and collaborating with internal teams for problem resolution. Staying updated on platform policies and engaging in continuous training to enhance your skills are also essential.

To qualify for the Icelandic Speaking Customer Service position at The House of Mercier, candidates must be fluent in both Icelandic and English, possess excellent communication and interpersonal skills, and have strong problem-solving capabilities. Previous experience in customer service, especially in digital media or tech support, is preferred. Familiarity with online platforms and an ability to work remotely is also essential.

The House of Mercier supports professional development for its Icelandic Speaking Customer Service Representatives through various training opportunities, performance bonuses, and ongoing team meetings aimed at enhancing service skills and industry knowledge. This commitment to growth ensures that you have the tools needed to excel in your role.

Icelandic Speaking Customer Service Representatives at The House of Mercier enjoy a range of benefits including private health insurance, a fully paid relocation package including flight and hotel accommodation, good monthly salaries, two extra salaries per year, and a vibrant workplace culture that prioritizes employee well-being.

While previous customer service experience is preferred for the Icelandic Speaking Customer Service role at The House of Mercier, it is not strictly necessary. What is essential is a customer-centric attitude, strong communication skills, and a willingness to learn about digital media and video sharing platforms.

In answering this question, highlight your previous roles in customer service, focusing on specific examples where you've effectively supported users. Discuss how your experience aligns with the responsibilities of the Icelandic Speaking Customer Service Representative role, emphasizing your familiarity with online platforms and your ability to communicate effectively in both Icelandic and English.

When responding, share a specific scenario where you effectively resolved a challenging customer situation. Outline your approach, such as listening actively to the customer, remaining calm, and working diligently to find a solution that meets their needs, demonstrating your problem-solving skills and ability to maintain a positive rapport.

Discuss your methods for maintaining clear communication, such as using simple language, checking for understanding, and being attentive to the customer’s needs. Emphasize your focus on building trust and rapport, which can lead to more productive interactions as an Icelandic Speaking Customer Service Representative.

Explain your processes for staying informed about platform updates, such as participating in training sessions, reading company announcements, and engaging with product materials. This reflects your dedication to providing accurate and helpful support to users.

Share your views on how outstanding customer service enhances user experience, fosters loyalty, and contributes to the overall reputation of a digital platform. Illustrate your belief with examples of how you’ve previously added value through excellent service.

Discuss your task management strategies, such as assessing the urgency and complexity of each inquiry and using organizational tools to stay on track. Describe how effective prioritization can lead to quicker resolution times and increased customer satisfaction.

Reflect on the aspects of customer service you enjoy, such as helping others, resolving issues, and making people’s day better. Highlight how these rewards motivate you to strive for excellence in the Icelandic Speaking Customer Service role.

Address this by showing how you would approach the scenario calmly, actively listen to the customer's concerns, and work collaboratively to find a solution that addresses their needs, which demonstrates your adaptability and customer-focused mindset.

Provide a detailed account of a time you collaborated with colleagues to resolve a customer issue, emphasizing your communication and teamwork skills. This showcases your ability to work effectively within a team in support of Icelandic-speaking users.

Discuss how you meticulously document customer interactions, including important details and follow-up actions. Explain how structured documentation practices enhance continuity in customer service and improve resolution efficiency.