Optical Keyholder - Lakeside Shopping Center

As an Optical Keyholder at Warby Parker, your core responsibilities will include assisting customers with their eyewear needs, accurately fitting and adjusting glasses, and ensuring the finished products meet optical standards. Moreover, you’ll oversee daily operations, mentor the Optical team, and nurture a positive work environment.

To apply for the Optical Keyholder role at Warby Parker, candidates must be licensed as dispensing opticians in states requiring a license or hold ABO certification in non-licensing states. Along with 2+ years of optical experience, supervisory experience is essential, accompanied by excellent customer service and communication skills.

In the Optical Keyholder role at Warby Parker, you’ll engage with various customers, assisting them in understanding their eyewear needs. You'll explain prescription terms simply and provide guidance to both longtime customers and those trying glasses for the first time, ensuring a pleasant experience.

An Optical Keyholder at Warby Parker takes on essential leadership duties by mentoring the Optical team, particularly those in the Optician Apprentice Program. You'll also drive the store's vision, aid in training new staff, and maintain an atmosphere that encourages productivity and teamwork.

Warby Parker offers a competitive benefits package for full-time Optical Keyholders, including health, vision, and dental insurance, paid time off, a retirement savings plan, parental leave, short-term disability, and more. You'll also enjoy opportunities for optical education reimbursement!

To ensure a positive customer experience, focus on engaging with customers by asking about their needs, providing accurate fitting and adjustments, and sharing knowledge about the products. Show enthusiasm and empathy to help build a connection.

When facing a difficult customer, stay calm and listen to their concerns fully. Acknowledge their issue, provide reassurance, and offer solutions tailored to their situation. This demonstrates your commitment to excellent service and customer satisfaction.

To effectively train and mentor the optical team, I employ hands-on demonstrations, regular feedback sessions, and create an open environment for questions. Encouraging team collaboration fosters both individual and collective growth.

Managing daily operations involves structured checklists and reminders to ensure compliance with Warby Parker's standards. Staying organized and regularly communicating expectations within the team also helps maintain consistent service quality.

To maintain a positive work culture, I prioritize open communication, recognition of team achievements, and fostering inclusivity. Regular team meetings help us address concerns and celebrate successes together.

Staying updated with eyewear trends involves attending industry workshops, engaging in continuous education, and following reputable eyewear publications. Networking with peers also provides insights into current developments.

I have extensive experience taking precise optical measurements and making adjustments for comfort and fit. Proficiency in these skills is crucial for ensuring customer satisfaction and adherence to optical standards.

Customer education is vital as it helps clients make informed choices regarding their eyewear. Simplifying complex prescription details and product benefits empowers customers and enhances their trust in our expertise.

I track and manage inventory through systematic logging, utilizing sales data to forecast needs and conduct regular audits to ensure accuracy. This prevents stock shortages and maintains a seamless customer experience.

My passion for the optical field stems from a desire to improve others' vision and help them feel confident. The ability to blend technical skills with customer interaction makes this role truly fulfilling.