At River, we are committed to building financial solutions that power a transparent and efficient global economic system made possible by Bitcoin. To that end, we have built leading Bitcoin Lightning, brokerage, custody, and mining products to keep our clients ahead of the curve. We aim to bring premier Bitcoin banking solutions that offer a full array of financial services to our clients.
When hiring, we look for candidates who demonstrate the ability to think clearly, communicate effectively, and get things done. We value people who are able to think and build for the future without forgetting the lessons of the past.
River is headquartered in Columbus, OH, and has raised more than $50 million from leading investors, including; Goldcrest, Kingsway, Polychain, M13, DG, and Valor.
Case manage client questions and feedback regarding our products and services
Support client base through the onboarding process
Analyze and identify trends in client activity and inquiries
Provide exceptional service to our clients and identify opportunities to go above and beyond
Collaborate with Relationship Management, Financial Operations, Risk Management, Client Services, and Institutional teams to support business needs
Identify and develop operational efficiencies to scale the business and processes
Be the voice of the client and provide input to product specifications based on client feedback
Excitement to work in a fast-paced fintech startup environment
Customer-facing experience preferred (i.e. food/hospitality/retail)
Positive attitude and energy
Strong critical thinker
High confidence, low ego
Great communicator, conversationalist
Highly adaptable
Preference to candidates with a degree in Communication, Business Finance, Business Operations, Business Marketing, or Information Systems
Salary and benefits
Salary: $70,000 - Full Time
Competitive compensation and equity
Unlimited PTO
Medical, dental, and vision insurance
401k
In-office lunch benefit
Remote position after training
Interview Process
Screening Video Call (30 minutes)
Role specific interview block (1 hour with 2 River employees)
Prompted Writing Sample
Culture & Executive Interview (1 hour block with 2 River employees)
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
At River, we’re looking for a Client Operations Associate for our West Coast team, a role that's all about providing our clients with top-notch service as we revolutionize the financial landscape with Bitcoin. If you have a passion for fintech and love solving problems while keeping clients happy, this could be your perfect fit! As a vital part of our operations team, you'll manage client inquiries and feedback about our innovative products ranging from Lightning solutions to custody services. You will ensure our clients are seamlessly onboarded, analyze trends in their activities, and collaborate with various teams to enhance our services. We see you as a voice for the client, offering crucial insights that can shape future product offerings. If you're enthusiastic about thriving in a dynamic environment, love being client-facing, and have a knack for communication, we want to hear from you! With a salary of $70,000 and amazing benefits like unlimited PTO and medical coverage, it's a great opportunity to grow and make an impact at River, a company already recognized for its forward-thinking approach and impressive investor backing. Join us in our mission to create premier Bitcoin banking solutions and be part of a team that values innovation and adaptability.
Invest in Bitcoin with confidence Buy BTC | Zero-fee DCA | Hosted mining | 100% reserve custody | Lightning ⚡
14 jobsSubscribe to Rise newsletter