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Job details

Warehouse Team Leader

WHO WE ARE

FLOWERBX is the disruptive online start-up that represents a new way to buy and send flowers. We are a direct to consumer flower delivery service that sources highest quality flowers directly from the growers and delivers them to our customers across 21 countries in Europe, and across the East Coast and West Coast of the US.

FLOWERBX Founder and CEO, Whitney Bromberg Hawkings, started the company in 2015 after working for Tom Ford for almost 2 decades. FLOWERBX has since catered to the fashion cognoscenti and tastemakers across all territories, being dubbed recently by the New York Times as "Fashion's Florist."

In 2020 we closed a GBP3 million (USD3.8 m) fundraising round with our focus now on accelerating growth and further US expansion. As well as our unique online offering, we also pride ourselves on our bespoke client services; supplying flowers for international luxury companies such as Dior, Louis Vuitton, Jimmy Choo, Vogue and Farfetch (to name a few), with FLOWERBX's signature style at the essence of each creation.

OUR VALUES

We Strive for Perfection - We do whatever it takes to win and commit to the highest standard in all our behaviour and actions. We have an unwavering focus on perfection in every detail, constantly looking for ways to go above and beyond, continuously improving our product, process, and ourselves. We get there through a mix of grit, determination, sound judgement, and by holding ourselves accountable to our promises.
We Do the Right Thing - "We do what's right in every action we take and in every decision we make. This means:
- Supporting each other as people and as teammates
- Empathizing with customers to always put ourselves in their shoes
- Operating our business sustainably and responsibly, leading the industry by example"
We Always Collaborate - We act as one team united in achieving our mission and vision. We are open and honest in the spirit of better outcomes for the company. No task is too small to roll up our sleeves and help one another. We achieve our goals when we have input from multiple angles, inviting different perspectives.
We Push Boundaries - We constantly challenge the status quo. We are original thinkers, combining ideas from different worlds, from fashion to business and beyond to create something entirely new. We are always on the lookout for opportunities to go where no one else has gone.

SOCIAL & ENVIRONMENTAL

Sustainability is a core operating principle for FLOWERBX. From our cut-to-order business model, local growers, FSC certified packaging, use of electric vans in dense areas, to offsetting carbon for our workforce. We became carbon neutral in 2021, with goals of becoming a B-Corp in 2022, and offsetting our carbon footprint by 200% in 2023.

Location Information:

This role is a full-time role, based at our London Warehouse (NW10). Proximity and the ability to come into the warehouse to start the shift at 5:00 am daily is required (Tuesday-Saturday). There will be a requirement to work full weekends during busy times around Valentine's Day, Mothers' Day and Christmas.

The Role:

Reporting to the Warehouse Manager, this role is responsible for:

Providing line management to the warehouse team, focusing on individual performance and coordinating their workloads and ensuring targets are met and high quality standards achieved
Onboarding and training new personnel
Supporting the Warehouse Manager in the day-to-day operation of the warehouse, and stepping in to cover, as required
Enforcing health standards, safety and security procedures
Provide a clean and tidy working environment for the warehouse team
Supporting the packing team with order preparation, and the day-to-day coordination of the FLOWERBX operation, to ensure that customer orders are shipped accurately and on time
Coordination and management of inbound deliveries
Building relationships with a range of logistics partners
Working closely with the Customer Service team to resolve consumer issues and complaints
Supporting with accurate stock management and purchasing, ensuring correct and detailed documentation
Accurate reporting of stock movements and performance
Assisting the team with creating, planning and implementing effective processes to ensure efficient production of customer orders on a daily basis, resolving issues as they arise and escalating as appropriate
Identifying and suggesting any process and systems improvements and making recommendations for change

The Person:

Proven experience as a Warehouse Team Leader with a track record of supervising and motivating strong teams
A team player with a strong ability to communicate confidently
A professional, proactive and 'can do' attitude with exceptional attention to detail and organisational skills
Customer service aptitude, understanding of customer deliverables
Stakeholder management skills
Ability to balance multiple priorities in a fast-pace operational environment, ideally having gained experience in operations within a similar environment
Self-starter and able to work independently
Ability to problem-solve quickly and take ownership comfortably
Leadership with the ability to motivate, develop and supervise others
Administrative skills, comfortable working with numbers (stock and cost control, productivity targets etc.)
Enthusiasm to learn and develop new skills
Assertive, resilient and open to change
Good working knowledge of health, safety and security requirements
Magento knowledge is preferred but not necessary
Warehousing/supervisory qualification would be advantageous