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Social Assistance Relationship Specialist

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Company Description

We believe in the power of work. Since 1994, we’ve been partnering with governments and local agencies across Canada to create sustainable employment opportunities for people, businesses and communities. We understand that work gives hope, strengthens relationships and drives economic growth.

Job Description

About the role

Location: Remote with regional travel required

Travel Expectations: Minimum weekly visits and attendance expected at OW/ODSP local offices, Service Provider sites, and community events in Toronto region

The Social Assistance (SA) Relationship Specialist focuses on improving client services, facilitating communication, and ensuring that SA clients receive the support they need to find sustainable employment. This role is responsible for building, maintaining and nurturing relationships with Social Assistance (SA) delivery agents including Ontario Works (OW) and Ontario Disability Support (ODSP) partners. The ideal candidate will have a strong understanding of social assistance programs and possess excellent interpersonal and organizational skills.

What you’ll do

Build and maintain strong working relationships with Social Assistance (SA) delivery agents (OW and ODSP offices) and community partners.
Communicate regularly with SA delivery partners to provide updates on project progress, successes, and challenges
Work in partnership with SA delivery agents to set monthly referral targets based on active caseload from each local office and ensure consistent flow of referrals into EO services
Develop and deliver on-going training/information sessions for EO Network, OW and ODSP caseworkers on Integrated Employment Services and referral practices
Act as the primary point of contact for EO Service Provider Network and SA partners on all matters concerning OW and ODSP clients, ensuring that queries on referrals or any aspect of partnership working are resolved within 48 hours (24 hours if possible)
Prepare and present reports, summaries, and analyses to senior leadership, documenting project outcomes and impact
Coordinate with internal operations teams to align services and resources with the needs of OW and ODSP clients
Stay updated on changes in social assistance legislation and ensure EO staff are informed
Coordinate with internal operations teams to align services and resources with the needs of OW and ODSP clients
Participate in and actively contribute to relevant forums, committees, and meetings, promoting transparency of our services and fostering a collaborative multi-agency support team approach to service integration
Foster a collaborative and inclusive team environment, promoting teamwork, accountability, and excellence in service delivery

Qualifications

What you bring

Bilingual (English and French) an asset
Strong understanding of social assistance programs and benefits
Experience and knowledge of the landscape of local services that offer specialist support or those of different inclusion groups
Understanding of local public sector services and commissioned services
Experience working in an outcomes / target-based environment
Able to work autonomously and self-starter
Strong interpersonal skills: ability to build effective working relationships with internal and external partners
Ability to work with a wide variety of people (CEOs, senior managers, front line staff)
Ability to build strong partnerships and identify opportunities for collaboration

For complete job requirements, see the full Job Description here.

Additional Information

What we offer

Competitive salary of $65,000 - $70,000 per year
Comprehensive and flexible health and dental benefits
Ongoing learning and development opportunities
Generous time off policy to encourage work/life balance
A diverse and inclusive workplace with a track record of high employee engagement and teamwork

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WCG is strengthened by diversity. We are committed to achieving a workplace that is equitable and representative of Canada’s diverse population. We actively work to attract, develop, and retain employees from diverse and equity-deserving backgrounds who have exceptional ability and the desire to make a difference. We continuously strive to support individual needs and differences in a work environment that is built on inclusivity and respect for everyone.

WCG is committed to providing an accessible, barrier free recruitment and selection process. If contacted for an employment opportunity, please advise us if you require accommodation in advance of any part of the recruitment and selection process.

Average salary estimate

$67500 / YEARLY (est.)

min

max

$65000K

$70000K

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What You Should Know About Social Assistance Relationship Specialist, WCG International Consultants Ltd.

At WCG, we believe in harnessing the transformative power of work, and we are on the lookout for a dedicated Social Assistance Relationship Specialist to join our team in Toronto, ON. In this exciting role, you'll work remotely but will need to travel regionally to connect with community partners, government agencies, and local offices that support Ontario Works (OW) and Ontario Disability Support (ODSP) clients. Your mission is all about improving client services and communication while ensuring that those in social assistance receive the guidance they need to secure sustainable employment. Imagine building and nurturing relationships with various social assistance delivery agents and helping them set referral targets that directly influence positive outcomes. You'll also be preparing insightful reports for our senior leadership team and responding promptly to any queries to foster collaboration between different service providers. We highly value interpersonal and organizational skills, along with a solid understanding of social assistance programs, so if you're a self-starter who enjoys working autonomously while collaborating with diverse talents—this could be the perfect opportunity for you. Join us, and make a meaningful impact by promoting teamwork and excellence in service delivery as part of a diverse and inclusive workplace steeped in a culture of engagement and respect.

Frequently Asked Questions (FAQs) for Social Assistance Relationship Specialist Role at WCG International Consultants Ltd.

What qualifications do I need to become a Social Assistance Relationship Specialist at WCG?

To become a Social Assistance Relationship Specialist at WCG, candidates should have a strong understanding of social assistance programs and benefits. Experience in collaborative work environments and knowledge of local public sector services is essential. Bilingualism in English and French is an asset along with effective interpersonal skills to foster relationships across various levels, including CEOs and front-line workers.