Technical Implementation Specialist - Multi

As a Technical Implementation Specialist at Weave, your primary responsibilities include guiding new customers through the installation of our syncing software, client software, and mobile app. You'll help troubleshoot any software installation issues, setup call flows, and ensure that all phone customizations meet customer desires. You'll also be involved in training customers on phone usage and conducting tests to ensure everything is functioning properly.

To excel as a Technical Implementation Specialist at Weave, you will need excellent interpersonal and customer service skills, patience, and the ability to multitask. Familiarity with basic hardware and troubleshooting experience is essential, along with strong analytical and problem-solving abilities. Adaptability and a proactive approach to learning are also crucial as you navigate this dynamic role.

The work environment for a Technical Implementation Specialist at Weave is highly collaborative and engaging. You'll be part of a fun team that emphasizes a positive client experience. The hybrid model offers you the flexibility to work both in the office and from home, creating a balance that supports both productivity and team collaboration.

Weave is committed to a white-glove onboarding experience, which means we focus heavily on communication and relationships with our clients. As a Technical Implementation Specialist, you'll be equipped with the tools and support needed to ensure that every customer feels valued throughout the installation process. Our teams work together to ensure that clients receive a tailored, pleasant experience from start to finish.

At Weave, we prioritize growth and development for our Technical Implementation Specialists. By gaining valuable experience in troubleshooting and client interaction, you’ll have the opportunity to learn new skills and advance within the company. With our commitment to diversity and inclusion, we nurture talent regardless of background, ensuring everyone has the chance to progress in their career.

When answering this question, share specific examples of past software installations you've managed. Highlight any troubleshooting challenges you overcame and the steps you took to resolve issues, emphasizing your technical skills and customer service approach.

For this question, illustrate your organizational skills by outlining a systematic approach. Discuss how you might assess the urgency of tasks based on client needs and deadlines, emphasizing your ability to multitask effectively.

Employ the STAR (Situation, Task, Action, Results) method to detail a specific technical issue you encountered. Explain the context, the actions you took, and what the outcome was, underscoring your analytical and problem-solving skills.

Discuss techniques such as taking a moment to assess the situation, focusing on one task at a time, or employing deep breathing. Sharing personal coping strategies conveys your ability to maintain professionalism in stressful scenarios.

Here, convey your commitment to customer satisfaction. Describe your approach to communication, addressing customer concerns promptly, and ensuring they feel supported throughout the installation process.

Detail the types of hardware you’ve worked with and provide examples of troubleshooting scenarios. Emphasize your hands-on experience and approach to problem-solving, showing that you're resourceful and skilled.

Outline the steps you would take to gauge client needs, recommend suitable configurations, and test functionality. Highlight the importance of collaboration with clients to ensure their requirements are met.

Discuss your focus on clarity, pace, and confirming understanding. You might emphasize the use of practical examples and hands-on experiences to facilitate learning and retention for customers.

Share your genuine enthusiasm for Weave's mission of delivering excellent client experience and the culture of collaboration. Mention how the role aligns with your own career aspirations in technology and customer service.

Discuss your proactive approach to learning, such as following industry news, engaging in online courses, or participating in community forums. Convey passion for continuing education and staying updated with the latest advancements in technology.