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(USA) Digital Coach - job 1 of 6

Position Summary...What you'll do...Leads and develops teams effectively by teaching, training, and actively listening to associates; touring stores and providing feedback (Tour-to-Teach); communicating and collaborating with all levels of associates regarding store operations, utilizing technology, business initiatives,merchandising, and company direction; introducing and leading company change efforts; providing clear expectations and guidance to implementbusiness solutions; and communicating business objectives to teams effectively.Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW)service model; managing and supporting customer service initiatives (for example, store of the community and community outreach programs);ensuring customer needs, complaints, and issues are successfully resolved; developing and implementing action plans to correct deficiencies; andproviding process improvement leadership to ensure a high quality customer experience.Drives the financial performance and sales of the designated store area by reviewing and evaluating P&L (Profit & Loss) statements; managing andassisting in budgeting, forecasting and controlling expenses in designated business area to confirm they are indexed to sales; monitoring andensuring effective merchandise presentation, seasonal transitions, inventory flow, and operational processes; and developing and implementingaction plans to mitigate shrink and ensure sales and profit goals are achieved for business area.Provides supervision and development opportunities for hourly associates by hiring, training, and mentoring of associates; assigning duties; settingclear expectations; providing associate recognition; communicating expectations consistently and effectively; ensuring diversity and inclusionawareness; and recruiting and developing qualified associates to meet staffing needs and achieve company growth potential.Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders;supporting plans and initiatives to meet customer and business needs; identifying and communicating goals and objectives; building accountability forand measuring progress in achieving results; identifying and addressing improvement opportunities; and demonstrating adaptability and promotingcontinuous learning.Provides supervision and development opportunities for associates by hiring and training; mentoring; assigning duties; providing recognition; andensuring diversity awareness.Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity byimplementing related action plans; utilizing and supporting the Open Door Policy; and providing direction and guidance on applying these in executingbusiness processes and practices.At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.For information about PTO, see https://one.walmart.com/notices .Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.For information about benefits and eligibility, see One.Walmart .The annual salary range for this position is $65,000.00-$80,000.00Additional compensation includes annual or quarterly performance bonuses.Additional compensation for certain positions may also include:- Regional Pay Zone (RPZ) (based on location)- Sales Volume Category (SVC) (based on facility sales volume)- Complex Structure (based on external factors that create challenges)Minimum Qualifications...Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.2 years' of college; OR 1 year's retail experience and 1 year's supervisory experience; OR 2 years' general work experience and 1 year'ssupervisory experience.For facilities that sell firearms, I acknowledge that the position for which I am applying will require successful completion of a firearms- specificCriminal Background Check (CBC) and Firearms Authorized Training.For facilities that sell only ammunition and have state specific requirements, I acknowledge that the position for which I am applying may require acurrent state issued Certificate of Eligibility.Associates will be required to attend and successfully complete all job-required trainings and assessments (for example, Academy trainings, Open Door trainings, etc.).Preferred Qualifications...Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University, General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firingPrimary Location...460 Fairview Ave, Hudson, NY 12534-1018, United States of America
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What You Should Know About (USA) Digital Coach, Walmart

Hey there! Are you ready to become a Digital Coach at Walmart in beautiful Catskill, NY? In this dynamic role, you’ll lead and develop teams like a pro, using your exceptional teaching and training skills. You’ll actively listen to associates, provide valuable feedback during store tours, and engage with all levels of team members about store operations. But it's not just about operations; you're here to model and demonstrate outstanding customer service, guiding your team and ensuring they meet the highest standards. Your mission will also include driving the financial success of your designated area, analyzing P&L statements, managing budgets, and monitoring inventory flow. If you’re a natural leader who enjoys mentoring and developing associates, this position is perfect for you! You’ll be responsible for hiring, training, and ensuring everyone is set up for success while promoting diversity and inclusion. Plus, you’ll be a key player in implementing change initiatives and continuous learning. Walmart offers an array of benefits including health coverage and a solid retirement plan, alongside annual bonuses based on your performance. Ready to embark on this exciting journey? Your skills in digital competencies will shine in this role, making a significant impact on team performance and customer satisfaction. Let's make a difference together at Walmart!

Frequently Asked Questions (FAQs) for (USA) Digital Coach Role at Walmart
What are the primary responsibilities of a Digital Coach at Walmart?

As a Digital Coach at Walmart, your primary responsibilities include leading and developing teams through effective training and communication, enhancing customer service standards, driving financial performance by evaluating P&L statements, and implementing business solutions. You will also supervise and mentor associates, ensuring a diverse and inclusive work environment.

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What qualifications do I need to become a Digital Coach at Walmart?

To qualify for the Digital Coach position at Walmart, you need either 2 years of college, 1 year's retail experience combined with 1 year's supervisory experience, or 2 years of general work experience along with 1 year's supervisory experience. Preferred qualifications include a Bachelor's degree in Business Management or equivalent experience.

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How does Walmart support the career growth of a Digital Coach?

Walmart actively supports the career growth of a Digital Coach through comprehensive training programs, mentoring opportunities, and tuition reimbursement via its Live Better U program, which covers education expenses for associates pursuing degrees or certificates.

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What benefits can a Digital Coach expect at Walmart?

As a Digital Coach at Walmart, you can expect a competitive salary ranging from $65,000 to $80,000, performance-based bonuses, health benefits including medical, vision, and dental coverage, as well as paid time off and retirement plans. Additional perks include discounts and educational assistance.

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What personal skills are important for a Digital Coach at Walmart?

Important personal skills for a Digital Coach at Walmart include strong leadership and communication abilities, adaptability to change, a commitment to exceptional customer service, and the ability to mentor and support staff to achieve their full potential.

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Common Interview Questions for (USA) Digital Coach
Can you describe your leadership style as a Digital Coach?

When answering this question, highlight your approach to leadership, emphasizing collaboration, support, and active listening. Mention how you adapt your style to meet team needs, ensure clear communication, and foster an inclusive environment.

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How do you handle conflicts within your team?

In your response, focus on conflict resolution strategies such as addressing issues promptly, facilitating open discussions, and finding mutually beneficial solutions. Illustrate your ability to maintain a positive team dynamic through proactive communication.

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What methods do you use to train and develop associates?

Discuss various training techniques you employ such as hands-on demonstrations, e-learning modules, and one-on-one coaching. Highlight how you tailor training styles to suit individual learning preferences and foster continual growth.

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How do you measure the success of your team's performance?

Talk about quantitative measures such as sales figures, customer satisfaction scores, and associate retention rates. Emphasize the importance of setting clear goals and providing consistent feedback to gauge progress.

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Can you give an example of a successful change initiative you led?

Share a specific case where you identified a need for change, implemented a strategy, and achieved measurable outcomes. Emphasize your approach to engaging team members and addressing any resistance along the way.

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How do you ensure excellent customer service in your team?

Discuss your commitment to the One Best Way service model and how you instill this ethos within your team. Talk about the training you provide and the feedback process in place to maintain high customer service standards.

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What do you think is the most challenging aspect of being a Digital Coach?

Acknowledge common challenges such as managing diverse teams, addressing performance issues, or adapting to company changes. Illustrate how you approach these challenges with a positive attitude and a focus on proactive solutions.

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In your view, what makes an effective mentor?

Describe the characteristics that define an effective mentor, such as patience, the ability to give constructive feedback, and the willingness to invest time in developing others. Share examples of how you've exemplified these traits in mentorship roles.

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How do you adapt your coaching style for different associates?

Emphasize your flexibility in coaching styles, mentioning how you assess each associate's strengths and areas for growth. Provide examples of how you adjust your methods to best suit their individual needs and learning styles.

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What financial metrics do you find most important in driving sales performance?

Identify key financial metrics such as sales growth, profit margins, and expense ratios that are vital for evaluating performance. Discuss how you use these metrics to make informed decisions and guide your team in achieving business goals.

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DATE POSTED
December 3, 2024

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