Job details

Integration Specialist

Our founders and their team have developed the first and only end-to-end software solution for Infusion Centers that has gained significant traction in the market.

Great organizations are made of great people. We're looking to fill an Integration Specialist role on our growing team. This is a full-time position. The primary responsibility is supporting our VP of Product and Integrations in establishing new and maintaining existing integrations for our healthcare SaaS application. The ideal candidate would have job experience in a similar technical support role. Candidates must enjoy and work well with technology and possess great written and verbal communication skills.

Responsibilities

Learn and understand the infusion center and pharmacy healthcare models
Maintain a working knowledge of WeInfuse products and associated platforms, integrations, and systems
Support and lead testing calls when establishing new integration connections with client teams to ensure integrations are working as expected and client workflow requirements are met
Collaborate with our integration partner and other stakeholders, including clients and EHR integration teams, during the integration setup process to ensure effective communication between all parties, track project status, and ensure project timelines are met
Manage the data cleanup process to ensure existing data across WeInfuse and client EHRs are mapped correctly as part of the integration setup process
Provide effective and accurate technical integration onboarding guidance and ongoing support for customers across multiple channels (phone calls, emails, desktop sharing, etc) in a timely and professional manner
Monitor integration logs and proactively identify and troubleshoot potential issues for existing integration connections
Collaborate with the Client Success and Software Engineering teams to identify bugs and provide feedback
Identify and maintain standard responses for often-encountered integration issues and documentation gaps
Provide excellent client service with friendly, professional responses
Go beyond your comfort zone when needed

Qualifications

Bachelor's degree, required
2+ years of experience with web application support in a technical helpdesk or customer support environment
Proven track record of achieving and exceeding measurable goals
Must be detail-oriented, organized, and able to multi-task and manage multiple projects at once
Must possess excellent written and oral communication skills, including ability to communicate with all levels of org chart
Ability to say: “I don’t know, but I can get that answer for you” and then find the answer for the client
Excellent computer skills: Google Suite and all Microsoft Office Applications
Able to work independently (but understand we won’t leave you on an island)

$70,000 - $75,000 a year

About WeInfuse

Come join our growing company. We are an established healthcare SaaS start-up with offices in Dallas and Austin.

Founded in 2016, WeInfuse is an infusion center software and consulting organization. Our founders and their team have developed the first and only end-to-end software solution for infusion centers that has gained significant traction in the market. In addition to providing the industry’s leading SaaS solution, WeInfuse provides infusion center start-up, optimization and pharmaceutical manufacturer consulting services.

For US-Based Roles: We are not offering new sponsorships opportunities at this time for persons requiring employment visas, such as an H-1B; authorization to work in the U.S. is a precondition of employment.

Any unsolicited resumes/candidate profiles submitted through our website or to personal email accounts of WeInfuse team members are considered the property of WeInfuse and are not subject to payment of agency fees.

Average salary estimate

$72500 / YEARLY (est.)

min

max

$70000K

$75000K

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What You Should Know About Integration Specialist, WeInfuse

Are you ready to dive into an exciting opportunity with WeInfuse as an Integration Specialist? Located in the vibrant city of Austin, this hybrid role is a chance to be part of a pioneering team that has developed the first and only complete software solution for infusion centers. As an Integration Specialist, you’ll play a key role in supporting our VP of Product and Integrations by establishing and maintaining integrations for our healthcare SaaS application. We believe that great organizations are built on great people, and we’re looking for someone who thrives in a technical support role and has a passion for technology. Your responsibilities will include collaborating with clients and EHR integration teams to streamline the integration setup process, as well as providing technical onboarding support and troubleshooting assistance. You’ll need to have a keen attention to detail and strong communication skills, both verbally and in writing. With your experience of at least 2 years in web application support, you’ll be equipped to manage multiple projects while ensuring timely and efficient client service. At WeInfuse, we’re not just offering a job; we’re inviting you to be part of an innovative healthcare company that’s transforming the industry. If you’re ready to take the next step in your career and make a real impact within a growing organization, we want to hear from you!

Frequently Asked Questions (FAQs) for Integration Specialist Role at WeInfuse

What does the Integration Specialist role at WeInfuse involve?

The Integration Specialist role at WeInfuse primarily focuses on supporting the VP of Product and Integrations by managing and establishing new integrations for their healthcare SaaS application. This includes collaborating with clients, leading testing calls, and troubleshooting integration issues, all while ensuring excellent client service.