Leasing Consultant

To qualify for a Leasing Consultant position at Wendover Management, LLC, candidates are generally expected to have at least a high school diploma, with college education preferred. Previous leasing experience is a plus, and being bilingual in Spanish and English is advantageous. Familiarity with property management software such as Entrata and proficiency in computer applications like Word and Excel will greatly benefit you in this role.

As a Leasing Consultant at Wendover Management, LLC, you will be responsible for greeting residents and guests, understanding their needs, and maintaining ongoing positive relationships. You'll assist with leasing and renewals, conduct property tours, and coordinate community activities with the Community Manager. You will also engage with social media to promote resident events, so a flair for communication and relationship-building is essential.

Wendover Management, LLC offers a supportive environment for Leasing Consultants, including ongoing training and career development opportunities. Employees can expect competitive pay along with comprehensive benefits, which include medical, dental, vision insurance, and a generous paid time off policy. Plus, the company fosters a culture of teamwork and support!

Leasing Consultants at Wendover Management, LLC typically work in a well-lit, air-conditioned office, ensuring comfort and a pleasant working atmosphere. The role may require after-hours or weekend work but is balanced with a comprehensive benefits package to maintain employee well-being.

While previous leasing or real estate experience is preferred for the Leasing Consultant position at Wendover Management, LLC, it is not strictly necessary. What truly matters is a strong desire to learn, exceptional customer service skills, and the ability to connect with residents and colleagues.

Successful Leasing Consultants at Wendover Management, LLC should possess excellent verbal and written communication skills, strong interpersonal abilities, and a proactive attitude. Familiarity with property management software and social media platforms is also essential, along with the adaptability to thrive in a dynamic environment.

Wendover Management, LLC places a strong emphasis on career development. As a Leasing Consultant, you will have access to ongoing training and educational reimbursement programs, equipping you with the knowledge and skills to advance your career in property management.

Answering this question requires you to highlight your commitment to understanding residents' needs and going the extra mile to meet them. Discuss specific strategies you have implemented, such as actively listening, following up with residents, and creating a welcoming atmosphere. Stories or examples of how you've turned a challenging service situation into a positive experience can also provide valuable insights.

To answer effectively, discuss your organizational strategies, such as using task management tools, prioritizing based on urgency, and maintaining flexibility to accommodate unexpected requests. Highlight any methods you use to stay focused and productive while managing multiple responsibilities.

In responding to this question, be honest about your level of experience with property management software. If you have used systems like Entrata, describe how you utilized these tools for tasks such as lease tracking, tenant communication, and accounting. If you haven't had experience, share your willingness to learn and adapt quickly.

This is a chance to express your alignment with Wendover’s mission and values. Discuss your admiration for their commitment to creating quality housing and enriching lives. Showcase how your skills and professional aspirations align with their culture, and express excitement about contributing to their community-focused initiatives.

When addressing this question, it’s crucial to demonstrate your problem-solving skills and your commitment to open communication. Explain your methods for de-escalating tensions, actively listening to residents’ concerns, and seeking mutually beneficial solutions, as well as documenting interactions for clarity.

Discuss how social media can be a powerful tool for community engagement and marketing. Mention ways you've used these platforms to promote events, respond to inquiries, and foster a sense of community among residents. Demonstrating your understanding of leveraging social media highlights your adaptability.

Highlight the importance of personalization and attentiveness during property tours. Elaborate on how you would adapt your approach based on the prospect’s needs, highlighting aspects of the property that matter most to them. Encourage prospects to envision their life in the community by creating an engaging narrative.

Talk about your ideas for community events, such as welcome parties, fitness classes, or social meet-ups. Highlight the importance of fostering a sense of belonging and how you would encourage resident participation to create an active and inviting community.

Share a specific example that illustrates your sales technique, emphasizing the skills you used to understand the client’s needs and overcome objections. Focus on the follow-up actions you took after the initial meeting and how you maintained communication to guide them through the leasing process.

In this response, discuss the significance of empathy and strong communication skills in building trust with residents. You can elaborate on how these qualities lead to higher resident satisfaction and retention, creating a positive living environment for all.