Night Transportation Coordinator

As a Night Transportation Coordinator at Werner Enterprises, your primary responsibility is to manage and support a fleet of 100-250 professional drivers during night and weekend operations. You will be tasked with ensuring that drivers are well-prepared and equipped to deliver industry-leading service to customers. This involves professional communication through various technologies, solving daily challenges, and coaching drivers on various operational matters such as hours of service, routes, and productivity.

To become a Night Transportation Coordinator at Werner Enterprises, a bachelor’s degree from an accredited college or university in Supply Chain, Business Administration, or a related field is preferred. Previous experience in transportation or management roles will give you a significant advantage. Additionally, knowledge of transportation terminology and North American geography, along with strong communication and conflict management skills, are essential to succeed in this role.

The work schedule for a Night Transportation Coordinator at Werner Enterprises is quite unique, featuring a rotating pattern of 7 nights on followed by 7 nights off. This means that you will only be working 26 weeks out of the year! This distinct schedule allows you to enjoy extended time off, creating a great work-life balance.

A Night Transportation Coordinator at Werner Enterprises requires professional verbal and written communication skills. You will need to effectively utilize various communication technologies such as Outlook, in-cab messaging, and phone systems to relay important information to drivers and facilitate interdepartmental collaboration. Being courteous and clear in your communication will help build strong relationships and ensure smooth operations.

As a Night Transportation Coordinator at Werner Enterprises, you can expect a comprehensive benefits package, including medical, dental, and vision plans. Additionally, the position includes a 401(k) plan with company matching, paid time off, life insurance, disability plans, and optional supplemental coverage to support you and your family.

When asked about managing a large fleet of drivers, emphasize your previous experiences and strategies that focus on communication, building relationships, and responding quickly to issues. Highlight specific tools or processes you would implement to ensure driver support, such as regular check-ins and data analytics for performance monitoring.

Addressing personal issues requires empathy and understanding. You should explain how you would maintain open lines of communication with the driver, encouraging them to discuss their challenges. Offer supportive resources available through the company and stress the importance of their well-being while ensuring that productivity standards are met.

Share a specific example that demonstrates your conflict resolution skills. Explain the situation, what actions you took to mediate the disagreement, and the resolution. Show how effective communication and a focus on collaboration led to a positive outcome.

Highlight your familiarity with transportation management systems, communication platforms, and any software that aids in route optimization. Discuss how you’ve utilized technology in the past to improve efficiency and support drivers in their roles.

Discuss your approach to prioritization, which may include assessing the urgency of issues, evaluating the impact on service, and using available data to guide your decisions. Mention any tools or frameworks you find helpful in managing multiple tasks simultaneously.

Express your passion for the transportation industry by discussing how its dynamic nature and the chance to support drivers in their roles motivate you. Connect your eagerness to overcome challenges and to contribute to efficient transport operations to the larger goals of the company.

Explain that you would take a supportive approach by first understanding the specific challenges the driver faces. Offer tailored advice and tools to help improve their workflow and encourage open communication for ongoing support and feedback.

Emphasize your understanding of confidentiality protocols, especially regarding payroll and medical information. Discuss how you would ensure that sensitive data is handled appropriately and communicate any necessary policies with your team.

Highlight your knowledge of key routes, major cities, and regional regulations that impact transportation. Reference any specific tools or maps you depend on to ensure drivers are well-informed and routes are efficient.

Explain that interdepartmental communication is crucial for aligning goals, enhancing collaboration, and ensuring smooth operations. Provide examples of how you’ve previously worked across teams to achieve common objectives and improve service delivery.