Pool Operator

As a Pool Operator at Westgate Resorts, your responsibilities will include testing and adjusting pool water chemistry, cleaning and maintaining pool areas, and ensuring all equipment is functioning properly. You're tasked with delivering chemicals and supplies to pools and keeping the entire space safe and tidy for guests.

To qualify as a Pool Operator at Westgate Resorts, you must have a Certified Pool Operator License (CPO) and preferably one year of related experience. You should also possess strong communication skills, physical stamina, and a valid Florida driver's license.

Yes, Westgate Resorts provides a comprehensive benefits package for Pool Operators, including medical, dental, and vision insurance, paid time off, a 401K plan with company matching, flexible spending accounts, wellness programs, and even pet insurance among others. You’ll also have the option to access your earned pay daily!

Yes, as a Pool Operator at Westgate Resorts, you will be required to work weekends and holidays as needed, contributing to the enjoyable experience of our guests whenever they visit.

The work environment for a Pool Operator at Westgate Resorts is dynamic and fast-paced, often outdoors. You'll encounter various weather conditions and need to lift heavy objects. Your role will also involve interacting with guests, making strong communication skills essential.

Share specific experiences that highlight your ability to test and adjust water chemistry, clean pool areas, and troubleshoot equipment problems. Emphasize any relevant certifications and how they have prepared you for the role.

Discuss the procedures you follow for cleaning and maintaining pools, including the importance of adhering to safety protocols and ensuring all equipment is functioning correctly.

Be honest about challenges such as equipment malfunctions or adverse weather conditions. Illustrate how you resolved these challenges with a proactive approach and effective problem-solving skills.

Describe your methods for staying informed, such as attending industry seminars, participating in webinars, and reading relevant publications to keep up with changes in regulations and best practices.

Elaborate on the connection between pool maintenance and guest satisfaction. Your role supports a positive guest experience, so highlight how you prioritize customer interaction and addressing their needs.

Outline a calm and professional response, showing your readiness to take immediate corrective action, assure the guest that their concerns are taken seriously, and communicate how you would resolve the issue.

Emphasize how pool maintenance requires close coordination with other team members and departments to ensure smooth operations and timely maintenance. Share examples of your collaborative efforts in previous roles.

Demonstrate your organizational skills by explaining how you prioritize tasks according to urgency and efficiency, ensuring that all duties are completed without compromising safety or cleanliness.

Discuss the critical protocols you follow, such as checking safety equipment, following emergency response procedures, and ensuring you maintain clear communication while managing the situation.

Share your enthusiasm for the resort’s reputation and commitment to guest service. You may also mention shared values with Westgate, such as integrity and a passion for creating positive experiences in a beautiful setting.