Resort Experience Supervisor - job 1 of 4

As a Resort Experience Supervisor at Westgate Resorts, your key responsibilities include coordinating exciting recreation programs, managing special events, overseeing vendor relations, and ensuring guest safety during activities. You will also be in charge of organizing team member safety training, maintaining equipment, and enhancing team morale through various initiatives.

To apply for the Resort Experience Supervisor role at Westgate Resorts, candidates must possess a Bachelor's degree or equivalent experience. Additionally, having a current driver's license, First Aid, and CPR certification is essential. As this role may require lifting and working during weekends, applicants should be physically capable and flexible with their schedule.

Westgate Resorts is committed to the professional development of its team members, including Resort Experience Supervisors. The company offers career advancement opportunities, tuition assistance, and community involvement programs, all designed to support your career growth within the hospitality industry.

Being a Resort Experience Supervisor at Westgate Resorts comes with a variety of benefits, such as comprehensive health benefits, paid time off, a 401K plan with a company match, access to Daily Pay, employee discounts, and wellness programs. This robust benefits package is designed to take care of you and your family.

At Westgate Resorts, the work environment is dynamic and vibrant. As a Resort Experience Supervisor, you’ll interact with a diverse range of guests and team members, fostering a culture of fun, integrity, and teamwork. Your role will require creativity and enthusiasm, making every day in the resort exciting.

To create engaging recreational programs, I would begin by understanding guest interests through surveys and feedback, then brainstorm creative themes and activities. Collaborating with team members and vendors, I would ensure that each program is unique and aligns with the resort’s values, making fun an inherent part of each guest's experience.

In case of inclement weather, I would prioritize guest safety and quickly communicate changes through various channels. I would also have backup activities and entertainment options ready to ensure that guests continue to have an enjoyable experience, despite the cancellation. Flexibility and quick thinking are key in these situations.

My approach to team leadership involves open communication and recognizing individual contributions. I believe in creating a positive team culture where everyone feels valued and motivated. Regular team-building activities, recognition programs, and fostering a supportive environment greatly enhance team morale.

Certainly! I have extensive experience planning various events, from themed parties to corporate gatherings. My process includes setting clear goals, coordinating logistics, and working closely with vendors. Attention to detail and creativity are crucial, and I always ensure events run smoothly and exceed guest expectations.

Safety is my top priority during recreational activities. I always conduct regular inspections of equipment and facilities, ensuring compliance with safety standards. I also lead safety training sessions for team members, effectively instilling the importance of safety protocols and creating a culture focused on risk prevention.

I prioritize tasks based on urgency and importance while maintaining a detailed schedule. Effective delegation among team members ensures high-quality service delivery, and I always monitor progress. The key is to stay organized and focused while maintaining open communication with the team.

I employ guest feedback surveys and direct communication to assess satisfaction levels. Regularly reviewing this feedback helps identify areas for improvement. I also value team input on guest interactions, continually striving to enhance guest experiences.

I am very comfortable managing budgets for events. I approach budgeting by tracking upcoming expenses, maintaining accurate records, and finding ways to optimize costs without sacrificing quality. Open communication with vendors and utilizing resources effectively ensures we stay within budget.

Creativity is essential in my role as a Resort Experience Supervisor. It allows me to design unique activities and events that stand out and captivate guests. I enjoy brainstorming innovative ideas with my team to enhance the guest experience and create memorable moments.

I believe in building strong, collaborative relationships with vendors. I make it a priority to communicate openly about expectations, timelines, and feedback. Establishing mutual respect and trust ensures smooth operations and high-quality services for our guests.