Field Service Technician I - Mobile, Alabama

A successful Field Service Technician I at Whaley Foodservice should have a strong background in commercial kitchen repairs, particularly in HVAC and refrigeration systems. Experience matters, and having at least three years in the field will set you up for success. Strong electrical skills and a safety-first mindset are critically vital. Additionally, having excellent customer service skills will enhance your interactions with clients, ensuring they receive the best service possible.

As a Field Service Technician I at Whaley Foodservice, your responsibilities include troubleshooting and repairing commercial kitchen equipment, HVAC, and refrigeration systems. You'll communicate repair status with customers and the branch office, complete services promptly, manage parts in your vehicle, and ensure that your equipment meets WHALEY's high standards of quality. You will also need to accurately complete paperwork and meet reasonable on-call requirements.

Absolutely! Whaley Foodservice believes in the growth of their employees. As a Field Service Technician I, you’ll have access to continuing education, industry certifications, and the potential for promotion to more senior roles as you gain experience and showcase your skills. We are committed to helping you evolve in your career.

Whaley Foodservice offers an impressive benefits package for Field Service Technicians, which includes a competitive salary, a sign-on bonus for experienced candidates, company vehicle and cell phone, uniforms, meters and test equipment, and comprehensive medical and dental benefits. Additionally, enjoy 401k and profit sharing, paid holidays and vacation days, and company-paid short- and long-term disability insurance.

The culture at Whaley Foodservice is inclusive, supportive, and focused on quality service. Employees are valued and encouraged to contribute their ideas. Whaley Foodservice celebrates diversity and strives to create a workplace where everyone feels welcome, respected, and motivated to do their best work.

Customer service is a fundamental aspect of the Field Service Technician I role at Whaley Foodservice. Your ability to communicate effectively, understand client needs, and provide timely solutions directly impacts customer satisfaction and retention. It’s essential to foster positive relationships with clients and ensure that their expectations are not only met but exceeded.

As a new Field Service Technician I at Whaley Foodservice, you can expect thorough training on our equipment, safety protocols, diagnosing issues, and repairing commercial kitchen equipment. You’ll also receive ongoing training and opportunities for continuing education to stay current with industry standards and technological advancements.

In your answer, be specific about the types of equipment you've worked on. Describe situations where you successfully repaired or maintained equipment and how that contributed to smoother operations for clients. Mention any specialized training you may have received as well.

Discuss your time management skills, the organization of your tasks based on urgency, and how you communicate with clients regarding expected timelines for repairs. Emphasize any methods you've developed for efficiently handling multiple tasks while ensuring quality service.

Safety is paramount; describe the safety measures you take to protect yourself, your colleagues, and the clients. Include examples of situations where you ensured equipment safety and how you stay updated on relevant safety regulations.

Show how you approach difficult situations with empathy and professionalism. Discuss a specific example where you turned a challenging interaction into a positive outcome through effective communication and problem-solving skills.

Illustrate your systematic approach to diagnosing and fixing HVAC or refrigeration problems. Include steps such as gathering information, checking equipment, and any tools or methods you commonly use.

List the tools and equipment that are part of your toolkit as a Field Service Technician. Highlight any advanced tools you prefer using that increase efficiency or precision in your work.

Discuss your commitment to professional development. Talk about subscriptions to industry journals, attending workshops, certifications, or networking with peers that help you stay informed on new technologies and techniques.

Describe a specific scenario where you encountered difficulties during a repair and how you overcame them. Highlight your critical thinking skills and resourcefulness in resolving the issue.

Share your passion for the role by discussing aspects that you find most satisfying, like solving complex problems, helping clients maintain their equipment, or the variety of work that keeps each day interesting.

Craft a compelling answer that includes your admiration for Whaley Foodservice's commitment to quality, diversity, and employee development. Align your career goals with the opportunities you see at Whaley, making it clear that you are enthusiastic about becoming part of their team.