Master Service Technician III (CFESA Certified) - Norfolk, Virginia - job 1 of 2

To qualify for the Master Service Technician III role at Whaley Foodservice, candidates must be at least 18 years old, possess a valid driver's license, and complete a satisfactory background check and drug screening. Additionally, you need to have a minimum of one year of relevant experience and hold the CFESA Master Technician certification with at least three out of the four required CFESA certifications, showcasing your expertise in the field.

The job outlook for Master Service Technicians III in Norfolk, Virginia is promising, with increasing demand for skilled technicians in commercial kitchen and HVAC repair. Whaley Foodservice is committed to supporting the growth of their employees, offering continuous education and career advancement opportunities, making this role a solid choice for job seekers in the area.

Whaley Foodservice offers an attractive benefits package for the Master Service Technician III position, which includes competitive salary and on-call pay, a company vehicle, cell phone, uniforms, and meters and test equipment. Additional benefits include medical and dental insurance, short-term and long-term disability insurance (company-paid), 401k plans with profit-sharing, paid holidays, and vacation time.

As a Master Service Technician III at Whaley Foodservice, your main responsibilities will include troubleshooting and repairing various commercial kitchen and HVAC equipment, adhering to safety policies, maintaining service vehicles and tools, communicating with customers about repairs, and actively participating in on-call rotations. You’ll also have the opportunity to mentor less experienced technicians and contribute to branch performance targets.

Absolutely! Whaley Foodservice encourages growth and development for their Master Service Technician III employees. The company offers continuing education opportunities and industry certifications that allow you to enhance your skillset. Additionally, your role as a mentor can lead to further career progression within the organization.

In the role of Master Service Technician III at Whaley Foodservice, you will work on a variety of equipment, including gas, electric, water, refrigeration, and steam-powered commercial kitchen appliances and HVAC systems. Your diverse technical expertise will ensure you can effectively troubleshoot and repair these critical components in the foodservice industry.

Whaley Foodservice prioritizes safety for all their employees by enforcing strict adherence to safety policies and procedures. As a Master Service Technician III, you will be provided with proper safety gear and guidelines to follow in order to maintain a safe working environment while performing repairs and maintenance.

When answering this question, provide specific examples of your previous work with commercial kitchen equipment, detailing the types of equipment you've repaired, the issues you encountered, and the solutions you implemented. Highlight any relevant certifications or training that directly applies to the role of Master Service Technician III at Whaley Foodservice.

A great answer would demonstrate your ability to assess the urgency and impact of each service request. Explain how you use tools like prioritization matrices or software to manage your time effectively, ensuring that critical issues are handled first while maintaining excellent customer communication.

Highlight your commitment to safety by discussing specific industry-standard protocols you’ve followed in past roles. Mention the use of appropriate personal protective equipment (PPE), and describe how you assess the working environment before beginning any repair to ensure your safety and that of others. This will show that you take safety seriously in alignment with Whaley Foodservice's policies.

Discuss your strategies for managing challenging customer interactions, such as employing active listening skills, showing empathy, and striving for positive outcomes. Aim to give an example that illustrates your ability to de-escalate tensions and build strong customer relationships, demonstrating how these skills align with Whaley Foodservice’s values.

Talk about any specific tools or software you’re familiar with, mentioning your proficiency in using tablets or apps for documenting tasks and repairs. Detail how these technologies streamline your workflow, ensure accuracy in documentation, and improve overall service quality, which aligns with Whaley Foodservice's operations.

Provide a clear example of a mentoring experience where you shared knowledge, provided guidance, or assisted a colleague in skill development. Emphasize the techniques you used to support their growth and the resulting improvements in their performance, which directly reflects the leadership abilities Whaley Foodservice values in a Master Service Technician III.

Discuss what drives your passion for the role, whether it’s problem-solving, customer interactions, or the technology involved. Make a connection between your motivations and the mission of Whaley Foodservice, indicating how your personal values align with the company’s culture and objectives.

Explain your commitment to continuous learning and professional development by mentioning industry publications, workshops, or training sessions you participate in. Discuss how staying informed about recent trends or advancements enables you to provide high-quality service in your role at Whaley Foodservice.

Share your method for maintaining accurate inventory records and managing parts orders. Discuss any specific tools or systems used to track stock levels or part numbers, and explain how these practices contribute to an efficient repair process, ultimately benefiting the operational flow at Whaley Foodservice.

Express your enthusiasm for the opportunity to work with Whaley Foodservice by highlighting your admiration for their commitment to employee growth, their comprehensive benefits package, or their focus on customer satisfaction. Clearly align your skills and career goals with the organization’s mission to show you’re a great fit for the team.