Master Service Technician III (CFESA Certified) - Orlando, Florida

To become a Master Service Technician III at Whaley Foodservice, candidates must have a valid driver's license, a satisfactory driving record, and at least one year of relevant experience. Importantly, candidates should hold three of the four CFESA certifications to qualify for this position. Additionally, candidates will need to pass a background check and drug screening.

The Master Service Technician III at Whaley Foodservice is responsible for maintaining and repairing various types of commercial kitchen and HVAC equipment. Responsibilities include troubleshooting equipment issues, documenting tasks with a tablet, communicating with customers regarding repairs, monitoring truck stock, and demonstrating leadership by mentoring other technicians.

Yes, Whaley Foodservice offers a sign-on bonus for qualified technicians joining the team as a Master Service Technician III. This is an exciting opportunity, especially for those who bring valuable skills and experience to the role.

As a Master Service Technician III, you can expect a competitive salary, on-call pay, and a variety of benefits including a company vehicle, cell phone, uniforms, 401k and profit sharing, as well as medical and dental benefits. Additionally, employees enjoy paid holidays, vacation time, and both short-term and long-term disability insurance at no cost.

Whaley Foodservice fosters an inclusive and diverse work environment. We celebrate the contributions of all employees and are committed to providing a supportive atmosphere where each team member can thrive, especially for the Master Service Technician III role.

To apply for the Master Service Technician III position at Whaley Foodservice, visit our careers page where you can find information on how to submit your application. We’re looking for talented individuals to join our team!

Successful Master Service Technicians III at Whaley Foodservice possess strong troubleshooting skills and the ability to communicate effectively with customers. Proficiency in using both hand and power tools, along with organizational skills to manage tasks independently, are essential for excelling in this role.

When answering this question, provide specific examples of the types of equipment you have repaired, such as gas or electric appliances. Discuss challenges you faced and how you overcame them, emphasizing your technical skills and commitment to quality service.

To effectively prioritize tasks, discuss your approach to assessing the urgency of each request based on customer needs and equipment criticality. Highlight your ability to remain organized and adapt quickly to changing situations.

In your response, outline your adherence to safety protocols and the use of protective equipment. Discuss how you identify potential hazards and the importance of following safety procedures to prevent accidents.

Address this question by explaining your strategy for communicating clearly and respectfully with customers, even in tough situations. Give an example where you successfully diffused a tense moment by being transparent about repair costs and timelines.

Provide insight into your troubleshooting method. Discuss factors like equipment history, symptoms of the malfunction, and the process you follow to isolate the problem. Understanding and employing a systematic approach can be an important differentiator.

Express your commitment to professional development by mentioning industry certifications, workshops, or online courses you’ve taken. Highlight your network within the industry and resources you utilize to keep current with advancements.

In your answer, share a specific example of mentoring a new technician, detailing your approach to fostering their skills. Discuss the balance of providing guidance while allowing them the autonomy to develop their troubleshooting techniques.

Discuss specific tools that are indispensable for your role, such as multimeters, screwdrivers, and power tools. Explain how you use these tools to perform quality repairs, and mention any specialized equipment relevant to the role.

Explain how you monitor your truck stock regularly to ensure you have essential parts available. Discuss the systems you use for tracking inventory and how this practice enhances your service efficiency.

Share what drives you in your work as a Master Service Technician III, whether it's problem-solving, customer satisfaction, or continuous learning. Reflecting on your motivations can provide personal insights that resonate with interviewers.