Service Technician III (Master CFESA Certified) - Louisville, Kentucky

As a Service Technician III at Whaley, you will be responsible for maintaining and repairing commercial cooking and HVAC equipment. This includes troubleshooting issues, utilizing your tablet to document work, and communicating with customers about repairs. Additionally, adherence to safety protocols and mentoring other technicians are part of your role.

To qualify for the Service Technician III position at Whaley, you must be at least 18 years old, possess a valid driver's license, and have completed a satisfactory background check. A minimum of one year of applicable experience, along with CFESA Master Technician credentials and three out of four CFESA certifications, is also necessary.

Whaley offers its Service Technician III employees a competitive salary, generous paid time off, a sign-on bonus for experienced technicians, and benefits like a company vehicle, cell phone, uniforms, industry certification opportunities, 401k profit-sharing, and medical and dental insurance among others.

Absolutely! At Whaley, we prioritize the growth of our employees. As a Service Technician III, you’ll have access to continuous education and training to enhance your skills, and there are clear pathways for advancement in the company.

Whaley prioritizes safety by ensuring all Service Technician III employees adhere to strict safety policies and procedures. Employees are required to use personal protective equipment and follow safety protocols while performing maintenance and repair tasks.

As a Service Technician III at Whaley, you will utilize various tools for repair, including hand tools and power tools. Additionally, you'll have a service vehicle stocked with necessary parts to ensure efficient repairs and maintenance.

The work environment for a Service Technician III at Whaley is dynamic and supportive. You will work independently with daily supervision, and your role includes engaging with customers and collaborating with fellow technicians, fostering a positive team atmosphere.

When answering this question, focus on specific equipment types you've worked with, your troubleshooting methodologies, and examples of past challenges you've successfully resolved. Highlight any relevant certifications to reinforce your expertise.

Discuss your understanding of safety protocols, such as wearing personal protective equipment, and how you maintain a safe work environment. Share experiences where you've prioritized safety in past roles.

Explain the importance of documentation in your role and describe the tools you use, such as a tablet or software. Providing examples of how accurate documentation has helped improve service efficiency can be beneficial.

Emphasize your approach to customer service, discussing how you explain technical issues in a way that is easily understandable. Having real-life examples of positive interactions can help substantiate your communication skills.

Describe your personal approach to on-call work, how you prepare for it, and your availability. Share experiences where your on-call duties resulted in positive outcomes for clients.

Provide a specific scenario where you successfully mentored someone, detailing the situation, what you taught them, and how you assessed their progress. This shows your leadership skills in fostering team collaboration.

Discuss how you account for parts and supplies in your service vehicle. Share tips on efficient inventory management and how it minimizes downtime during repairs; this shows resourcefulness and responsibility.

Highlight the specific CFESA certifications you've obtained, your study methods, and how they’ve equipped you for your role. This underscores your commitment to professionalism and continuous learning.

Choose an accomplishment that showcases your skills and impact on your previous employers. Share the context, the challenges you faced, and how you succeeded in achieving your goals.

Explain your method for prioritizing tasks, such as using a grid system or considering factors like urgency and proximity. Discussing a real example of managing busy days effectively can make this answer more impactful.