Accounts Receivable Collector

As an Accounts Receivable Collector at Wilson Elser, key responsibilities include drafting written communications to clients addressing outstanding balances, reviewing payment applications, making collection calls to clients, tracking electronic invoice submissions, and documenting all collection activities in the assigned database. Your role involves engaging professionally with partners and management, as well as analyzing partial payments from clients.

Wilson Elser seeks candidates who possess an Associate or Bachelor’s degree, or a High School diploma with four years of office experience, including two years in collections or accounts receivable. Familiarity with law firm revenue cycles is advantageous, and candidates should be proficient in Microsoft Office, specifically Excel, with a solid understanding of data management and analysis techniques.

While previous experience in a law firm is not strictly required for the Accounts Receivable Collector position at Wilson Elser, it is certainly a plus. Candidates with knowledge of the legal sector and the unique financial processes it entails will find themselves better equipped to navigate the role's challenges.

The salary range for the Accounts Receivable Collector position at Wilson Elser is between $50,000 and $70,000 USD annually. However, compensation may vary based on factors such as experience, education, and geographic location.

At Wilson Elser, an Accounts Receivable Collector can look forward to an outstanding benefits package that includes medical, dental, and vision insurance, as well as life and disability insurance. Employees also benefit from a 401(k) retirement savings plan with matching contributions, generous PTO, and access to various employee perks.

When answering this question, detail any relevant experience you have in managing accounts receivable, including specific tools or methods you used. Highlight your ability to reconcile payments, communicate with clients, and document activities accurately.

Discuss your strategies for prioritizing tasks, such as creating to-do lists, using project management tools, and regularly reviewing deadlines. Offer an example of a time when your organization helped you manage your workload successfully.

Share your communication style and strategies you’ve employed, such as being empathetic yet assertive, providing clear explanations, and using written follow-ups. Highlight a successful interaction you had in resolving an overdue payment.

Explain your approach to conflict resolution, emphasizing the importance of active listening and understanding the client’s perspective. Share an example where you successfully resolved a dispute through negotiation or compromise.

Discuss the software tools you’ve used, such as billing systems, Excel, or specific A/R software like BillBlast. Highlight any advanced skills you possess, such as using functions or formulas that aid in data analysis.

Outline your understanding of key accounting principles, like the revenue cycle and accounts reconciliation. Discuss any relevant training or coursework that deepened your knowledge in this area.

Identify what drives you in a workplace setting, whether it’s achieving personal goals, contributing to a team, or helping the company succeed. Relate this motivation back to the responsibilities of the Accounts Receivable Collector position.

Describe the methods you use to keep track of multiple accounts, such as using spreadsheets, organizing emails, or utilizing task management software. Offer an example of how your approach has led to success.

Reflect on a specific call where you effectively communicated with a client to arrange payment. Discuss what tactics you employed that led to a positive outcome and what you learned from that experience.

Share your knowledge about Wilson Elser’s reputation in the legal field, its values, and its commitment to employees. Convey your enthusiasm for joining a firm that prioritizes professional growth and teamwork.