Front-End Specialist FT - job 3 of 4
Overview
Southeastern Grocers is committed to a culture of belonging and fostering an inclusive environment where we celebrate differences. As a great place to work, we empower everyone to be their full, authentic selves. Read our Belonging, Inclusion and Diversity Statement here.
Job Title: Front End Specialist Location: Retail Grocery Location
Position OverviewThe front end specialist will increase customer confidence and loyalty by providing accurate, fast and friendly customer service and execution of front end processes. This role will satisfactorily resolve customer and cash concerns or escalate them to appropriate level of management. Primary Responsibilities & Accountabilities- Support the department manager with the management of inventory, in-stock position, pricing integrity, merchandising, labor, security, expense control and other operational processes to company standards.
- Ensure the store’s front end opens or closes properly with the shift’s monetary transactions reconciled according to company policies and procedures with discrepancies explained.
- Oversee daily store accounting functions (including those for self-checkouts, when applicable); perform and report weekly closeouts.
- Determine and order an appropriate amount of money for daily business.
- Provide continuous attention to customer needs; educate customers on self-checkouts; and greet, assist, and thank customers in a prompt, courteous and friendly manner.
- Address customer issues/complaints immediately and resolve to full satisfaction of customer, within company guidelines while maintaining composure and professionalism; appropriately escalate issues to management with a positive attitude.
- Maintain knowledge of front end operations and stay current on changes in policies and procedures in order to preserve and proactively support department service levels and accountability.
- Manage ACM lanes according to company standards and policies; ensure each self-checkout lane is properly opened, appropriate reports are printed and cash maintenance requirements are performed.
- Troubleshoot problems with front end equipment through self-help icon on computer desktop or by contacting the retail service help desk as needed.
- Stock front end products; restock and use supply items efficiently to eliminate waste and to maintain the lowest supply cost.
- Exhibit professional telephone etiquette and ensure connection to the appropriate department or team member.
- Ensure discarded or returned merchandise is put up.
- Keep work area clean, orderly and free from safety hazards; report faulty equipment and hazards to management.
- Perform cashier and pricing team member duties, as necessary.
- Notify management of abnormal customer or vendor behavior, team member theft, customer shoplifting, unauthorized mark-downs, property defacement, or any action that is illegal and/or against company policy or a possible security threat.
- Perform other job-related duties as assigned.
- Must be at least 18 years of age.
- High school diploma or equivalency.
- Proven performance as a SEG associate in the customer service area; or one (1) year management or supervisory experience in supermarkets, retail, restaurants, hotels or general business.
- Ability to read, write and speak English proficiently.
- Ability to understand and follow English instructions.
- Authorization to work in the United States or the ability to obtain the same.
- Successful completion of pre-employment drug testing and background check.
- Proven experience as a SEG associate in the grocery area and at least one other department in the store; or two (2) years proven leadership in the department.
- Lives the Values by embracing the essence of the company demonstrating a commitment to the company’s goal and values.
- Unifies and motivates team through praise and recognition of success with immediate feedback to build an environment of trust.
- Business-driven showing passion for the business, delivering results consistently.
- Customer-orientated by passionately demonstrating that the customer comes first… always by putting the customer’s needs above all else.
- People Passion through consistently treating others with respect and dignity.
- Compliance with all company policies and procedures.
- Proficient with computer applications used in effectively operating the department.
- Strong customer service skills.
- Exceptional interpersonal, motivational and communication skills.
- High standard of integrity and reliability.
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
Are you passionate about providing exceptional customer service and creating a welcoming shopping experience? Southeastern Grocers is seeking a Front-End Specialist to join our team in Fort Pierce! In this role, you'll be at the forefront of customer interactions, ensuring that every customer leaves with a smile. You'll provide fast and friendly assistance while expertly managing various front-end processes. Your responsibilities will include overseeing daily monetary transactions, addressing any customer concerns promptly, and maintaining the front end's operational standards. If you're someone who thrives in a dynamic retail environment and enjoys fostering customer loyalty, this position is perfect for you. Join us in creating an inclusive culture where differences are celebrated and every employee feels valued. Here at Southeastern Grocers, we believe in empowering our team members to be their authentic selves, and we are excited to welcome someone who shares these values. Together, let’s make every shopping experience memorable!
Join Kansas Surgery and Recovery Center as a Recovery Room RN and be a critical part of aiding patient recovery in a leading orthopedic specialty hospital.
A great opportunity awaits as a Certified Sterile Processing Tech with CommonSpirit Health, where you'll enhance patient safety and improve quality in the operating room.
Join Ivanti as a Scale Customer Success Manager to help global customers maximize value from their products and services while driving organizational growth.
Schwab is seeking a Senior Client Service Manager to excel in client relationships and service delivery within the retirement solutions sector.
Join Suite Living Senior Care as a caregiver in their Float Pool Staff, and make a positive impact on residents' lives while gaining diverse experience.
Cleveland Clinic is seeking a dedicated RN for their Twinsburg Emergency Department to ensure high-quality patient care.
Join Allied Universal as a Security Officer, where you'll be entrusted with safeguarding critical information and personnel.
Join Advocate Health's oncology team as a Registered Nurse, where you will provide compassionate patient care in a dynamic environment.
Subscribe to Rise newsletter
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
Sign up for our weekly
newsletter of fresh jobs
