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Leasing Consultant I (Roosevelt Town Apartments)

WinnCompanies is looking for a Leasing Consultant I to join our team at Roosevelt Town Apartments, a 154-unit residential community located in St. Louis, MO. 


In this role, you will perform all day-to-day leasing and marketing activities related to apartment rentals, move-ins, and lease renewals. You will also provide outstanding service to customers, residents, and clients, while always maintaining budgeted occupancy at the highest attainable rents.


Responsibilities
  • Interact with prospective and current residents to achieve maximum occupancy.
  • Generate and manage traffic and property tours. Lease apartments, qualify prospects, follow up on prospect leads, prepare lease documentation, complete move-in paperwork and procedures, maintain applicable databases, and ensure tour route, amenity areas, and show units are to company standard.
  • Deliver customer service that exceeds expectations for new and current residents. Educate and implement WinnCompanies programs, processes, and policies to new and current residents as applicable.
  • Review, prioritize, and distribute resident service requests. May assist with the planning and facilitation of property events.
  • May assist on-site management with ensuring that all marketing documents, supplies, reports, advertisements, and web content are current and updated as necessary based on property, regional, or corporate initiatives.
  • Maintain relationships with area businesses, employers, and real estate brokers to generate new business, while remaining current with local events and hiring trends that may have an impact on the property.
  • Remain up to date with federal, state, and other regulatory requirements and programs.


Requirements
  • High school diploma or GED equivalent.
  • 1-3 years of experience in leasing, property management, sales, or retail.
  • Experience with Microsoft Office applications.
  • Strong written and verbal communication skills.
  • Excellent customer service skills.
  • Ability to multi-task and work in a fast-paced environment.
  • Superb attention to detail.


Preferred Qualifications
  • Associate's degree in business-related field.
  • Experience with Yardi or RealPage property management software.
  • NALP certification.


#IND1


Our Benefits:

Permanent full-time US employees are eligible to participate in the following benefits:

- Generous time off policies (including 11 paid holidays (12 for MA employees); Generous Accrued Time Off increasing with years of service; Generous paid sick time; Annual day of service; Floating Holiday)

- 401(k) plan options with a company match

- Various Comprehensive Medical, Dental, & Vision plan options

- Flexible Spending Account, Dependent Care Flexible Spending Account, Health Savings Account options with HSA annual employer contribution

- Long Term Disability and voluntary Short Term Disability; Basic Term Life Insurance and AD&D; optional supplemental life insurance

- Health Expense Reimbursement program (including gym memberships, equipment, and subscriptions)

- Tuition Reimbursement program and continuous training and development opportunities

- Wellbeing program (group challenges, seminars, opportunities to earn points to reduce medical premiums), Employee Assistance Program, & Commuter and Parking Reimbursement options

- Employee Corporate Discount Programs (Verizon Wireless, Home Depot Pro, Staples, and more!)

- Flexible and/or Hybrid schedules are available for certain roles

- Employee Relief Program supporting employees with unexpected hardships that place undue financial stress on them and their families

- To learn more, visit winnbenefits.com


Why WinnCompanies?

A job you can be proud of: WinnCompanies is a nationally recognized leader in apartment community management and development. Our team members are committed to helping people in the communities we serve and making a positive difference in their lives. 

A job that challenges you: Our employees are responsible for our growth and success, and we challenge our team members to always be their best in our fast-paced, dynamic and rewarding workplace. 

A job you can learn from: We offer multi-faceted leadership and learning opportunities to support our team members’ career growth and professional development.

A team that caresWe value teamwork, innovation, diversity and mutual respect. Through our recognition and rewards programs, we’re committed to celebrating and uplifting our team members.

 

About Us:

WinnCompanies is a mission-driven, national business focused on building and operating top quality affordable housing communities for individuals and families of all incomes, including members of the U.S. Armed Forces and their families. Our people are the source of our success – 4,400+ team members working together to create the best possible living communities in 24 states, Washington, D.C., and Puerto Rico.

 

Whether your skills are in operations, maintenance, leasing, compliance, marketing, IT, HR, accounting or finance, there’s a role for you at WinnCompanies. Your passion for excellence can help us make a positive impact in the lives of real people every day.


If you are a California Resident, please see our Notice of Collection here.

Current Winn employees should apply through this internal link.

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CEO of WinnCompanies
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Gilbert Winn
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What You Should Know About Leasing Consultant I (Roosevelt Town Apartments), WinnCompanies

WinnCompanies is excited to welcome a Leasing Consultant I to our team at Roosevelt Town Apartments, a thriving 154-unit residential community nestled in St. Louis, MO. This role is perfect for someone who loves interacting with people and thrives in a vibrant, dynamic environment. As a Leasing Consultant I, you will play a crucial role in our daily operations, handling everything from apartment leasing and move-ins to lease renewals. Your day-to-day will involve connecting with prospective residents to achieve maximum occupancy, conducting engaging property tours, and ensuring that all units and amenities are showcase-ready. You’ll also manage prospective leads, prepare essential lease documentation, and complete necessary move-in procedures while maintaining well-organized databases. With a strong focus on customer satisfaction, your goal will be to provide stellar service that goes above and beyond for both new and current residents. What’s more, you'll have the opportunity to collaborate on property events and work closely with on-site management to keep marketing materials updated and relevant. Building and maintaining relationships with local businesses and real estate professionals will also be part of your toolkit as you expand our outreach and adapt to local trends. At WinnCompanies, we believe in fostering a supportive, rewarding workplace where your contributions are valued, and personal growth is nurtured. If you're looking for a fulfilling career and a chance to make a difference in people’s lives, this is the role for you!

Frequently Asked Questions (FAQs) for Leasing Consultant I (Roosevelt Town Apartments) Role at WinnCompanies
What are the main responsibilities of a Leasing Consultant I at WinnCompanies?

As a Leasing Consultant I at WinnCompanies, you will be responsible for managing the leasing process for Roosevelt Town Apartments, which includes conducting property tours, qualifying prospects, preparing lease documentation, and overseeing move-in procedures. You'll also be tasked with generating traffic through effective marketing strategies and providing outstanding customer service to ensure resident satisfaction.

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What qualifications do I need to apply for the Leasing Consultant I position at WinnCompanies?

To apply for the Leasing Consultant I position at WinnCompanies, you need a high school diploma or GED equivalent, along with 1-3 years of experience in leasing, property management, sales, or retail. Familiarity with Microsoft Office applications and strong communication skills are also essential. Preferred qualifications include an associate's degree in a business-related field and experience with property management software such as Yardi or RealPage.

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How can a Leasing Consultant I contribute to the success of Roosevelt Town Apartments?

A Leasing Consultant I contributes to the success of Roosevelt Town Apartments by driving occupancy through effective leasing strategies, maintaining excellent customer relations, and ensuring that all marketing efforts reflect the community's high standards. Your proactive approach to understanding local housing trends and resident needs will help us adapt and thrive in the competitive rental market.

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What types of training opportunities are available for new Leasing Consultants at WinnCompanies?

WinnCompanies values professional development and offers robust training opportunities for new Leasing Consultants. You will receive training on our leasing systems, customer service protocols, and community-specific resources, along with ongoing education through workshops and mentorship programs designed to enhance your skills and support your career growth.

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What role does customer service play in the Leasing Consultant I position at WinnCompanies?

Customer service is at the heart of the Leasing Consultant I role at WinnCompanies. You will be the first point of contact for prospective residents, so providing top-notch service and ensuring a positive leasing experience is paramount. Your ability to address concerns, educate residents on community policies, and build lasting relationships will directly impact resident satisfaction and retention.

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Common Interview Questions for Leasing Consultant I (Roosevelt Town Apartments)
How do you manage multiple prospects during busy leasing periods?

To manage multiple prospects efficiently during busy periods, I prioritize my tasks using a well-structured schedule, ensuring I allocate specific time slots for responding to inquiries, conducting property tours, and following up with leads. I also maintain detailed notes on each prospect to provide a personalized experience.

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Can you describe a time when you overcame a difficult leasing challenge?

I once worked with a challenging prospect who had unique requirements. By actively listening and understanding their needs, I tailored my approach and highlighted specific features of our community that aligned with their interests, ultimately leading to a successful lease signing.

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What strategies do you use to generate interest in available units?

I employ a combination of online marketing, hosting open houses, and leveraging community partnerships to generate interest in available units. Engaging with local businesses and promoting special incentives can also help attract potential renters.

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How do you ensure compliance with regulations in the leasing process?

I stay informed about federal, state, and local regulations relevant to leasing by attending training sessions and reading current industry publications. I integrate this knowledge into our standard procedures to ensure comprehensive compliance.

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Describe your approach to building relationships with residents and prospects.

My approach involves active listening, regular check-ins, and engaging conversations to build trust and rapport. I believe in being approachable and demonstrating genuine interest in their needs and feedback.

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How do you handle resident service requests effectively?

I prioritize resident service requests based on urgency and ensure prompt communication. I follow up with residents to confirm their issues have been resolved and encourage feedback on the service they received.

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What tools or software are you familiar with in property management?

I am familiar with various property management software tools such as Yardi and RealPage. I find these platforms incredibly helpful for tracking leases, managing resident accounts, and conducting data analysis to improve marketing strategies.

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How would you describe good marketing practices for apartment leasing?

Good marketing practices for apartment leasing should include clear and engaging online listings, high-quality photos and videos, and targeted advertising that reaches potential renters through social media and community events, ensuring we highlight the unique attributes of our properties.

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What would you do if you didn't meet occupancy targets?

If I didn't meet occupancy targets, I would evaluate my current marketing strategies, seek feedback from prospects who chose not to lease, and adapt my approach based on the insights gathered to improve our outreach and meet our goals.

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How do you keep yourself motivated in a fast-paced leasing environment?

I stay motivated by setting daily goals and celebrating small achievements. I also remind myself of the positive impact I have on residents' lives by helping them find their next home.

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Through the efforts of our outstanding team members, WinnCompanies is the creator and champion of the best possible living communities for our residents and clients, achieved through strong partnerships, a passion for excellence and a commitment t...

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DATE POSTED
December 14, 2024

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