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Senior Software Engineer (Node.js), LiveOps

Company Description

Wolt is a Helsinki-based technology company that provides an online platform for consumers, merchants and couriers. It connects people looking to order food and other goods with people interested in selling and delivering them. To enable this, Wolt develops a wide range of technologies from local logistics to retail software and financial solutions – as well as operating its own grocery stores under the Wolt Market brand. Wolt’s products include Wolt+ (subscription service for customers), Wolt for Work (meal benefits and office deliveries for companies), Wolt Drive (fast last-mile deliveries for merchants) and Wolt Self-Delivery (service for merchant partners with their own delivery staff). Wolt’s mission is to make cities better by empowering and growing local communities. Wolt was founded in 2014 and joined forces with DoorDash in 2022. DoorDash operates in 29 countries today, 25 of which are with the Wolt product and brand.

Working in Product Development at Wolt

At Wolt, we’re about getting things done. You’ll probably enjoy it here if you like taking ownership, developing yourself and being around friendly, humble and ambitious people. 

The behind the scenes of Wolt is run by an awesome bunch of over 700+ planners, builders, designers and data crunchers. We call ourselves Product+, as we’re the very core of Wolt’s products, tools and platforms. To build our products, we work in over 60  cross-functional, independent and autonomous teams. Teams are made up of a mix of talented individuals: engineers, designers, data scientists, analysts, and product leads. Each team takes ownership for solving customer problems in the best possible way.

Our Commitment to Diversity, Equity & Inclusion

We want to have all sorts of people in our team – people like you and me, and people different from you and me. To be able to work with diverse teammates – when it comes to gender, age, ethnicity, life background, sexual orientation, political views, religion, or any other personal trait – we consciously aim to offer equal opportunity for everyone to work with us. This is because we believe diverse teams make the most thought-through decisions and build things in the most inclusive way.

Join us today to build Wolt together.

#LI-NM3

Job Description

World-class customer service is one of the cornerstones of Wolt 💙 Over the years we have invested a lot in our in-house built support tooling. Why? Because we're convinced it's the secret sauce that ensures smiles on the faces of our customers and partners across all 28 countries that we operate in. We take huge pride in our customer operations’ quality, so on top of building delightful support experiences in our consumer app we also aim to uncover and tackle issues before our customers and partners even notice something might be wrong.

The LiveOps team is all about conquering inefficiencies and equipping our support teams across 28 countries with top-notch tools. The team is on a mission to automate the everyday grind, so our teams can focus on delivering an extraordinary customer experience. One such tool we’ve recently introduced is automated proactive reach-outs for late orders, a game-changer which had a tremendous impact on the efficiency of our customer support. On top of that the team owns SuPi (the Support Inbox), an advanced system that based on heuristics proactively spots customer issues before they even hit the radar. It's like having a crystal ball for customer satisfaction!

So, if you're ready to roll up your sleeves and craft tools that match the same level of quality and passion we dedicate to creating our external solutions, you've found your tribe at Wolt!

📍This role can be based in our tech hub in Helsinki or you can work fully remotely anywhere in Finland. If you are not based in Finland, don't worry, relocation is offered. 

Qualifications

To thrive in this team, you'll need a strong foundation designing and building top-class software and APIs, using Node.js and Typescript. It's great if you consider yourself flexible, adept at working with different languages and technologies depending on the problem we face. However, for this role, having robust Node.js backend skills would be highly beneficial.

We highly appreciate experience in developing scalable software services in production, as well as proficiency with databases like MongoDB and PostgreSQL. Expertise in open-source projects, Kubernetes, and AWS is a valuable addition, as we heavily rely on these technologies.

You're making the right choice by applying if you can drive projects independently, take ownership beyond the obvious, have a strong motivation to learn, and have a track record of collaboration with product teams and fellow team members. Join us on this exciting journey where your skills and unique perspective will play a crucial role in shaping our success!

Additional Information

The position will be filled as soon as we find the right person, so make sure to apply as soon as you realize you really, really want to join us!

The compensation will be a negotiable combination of monthly pay and DoorDash RSUs. The latter makes it exceptionally easy to be excited about our company growing and doing well, as you’ll own a piece of the pie.

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What You Should Know About Senior Software Engineer (Node.js), LiveOps, Wolt

At Wolt, we’re on the lookout for a Senior Software Engineer (Node.js) to join our dynamic LiveOps team situated at Pohjoinen Rautatiekatu 21 in Helsinki or possibly straight from the comfort of your home in Finland! If you have a strong foundation in building top-notch software and APIs with Node.js and Typescript, you will feel right at home here. Our LiveOps team thrives on enhancing customer experiences across 28 countries by developing and optimizing tools that empower our support teams. You’ll take charge of creating solutions that not only automate everyday tasks but also anticipate customer needs—imagine using your expertise to make our support operation as seamless as possible! You should be comfortable navigating different technologies as we confront various challenges, but possessing robust skills in Node.js, MongoDB, and PostgreSQL will set you apart. We value independence, initiative, and a passion for continuous learning, as you will be collaborating closely with product teams to drive innovative projects forward. Plus, you'll work alongside a diverse group of friendly and ambitious individuals dedicated to making a tangible difference. If you are eager to put your skills to the test and thrive in a supportive environment that encourages ownership and development, Wolt might just be the ideal place for you. We can’t wait to see how you will contribute to our mission of making cities better! Join us today and let’s build something amazing.

Frequently Asked Questions (FAQs) for Senior Software Engineer (Node.js), LiveOps Role at Wolt
What responsibilities does a Senior Software Engineer (Node.js) at Wolt have?

As a Senior Software Engineer (Node.js) at Wolt, your key responsibilities will include designing and building high-quality software solutions and APIs, focusing on scalability and performance. You will play a crucial role in enhancing and automating tools that streamline customer support operations across our various regional teams. In addition, you'll collaborate with cross-functional teams, tackle complex problems, and oversee independent projects to ensure our customer satisfaction remains top-tier.

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What qualifications are required for the Senior Software Engineer (Node.js) position at Wolt?

To qualify for the Senior Software Engineer (Node.js) role at Wolt, candidates should have a robust understanding of Node.js and Typescript, along with experience in developing scalable applications in production environments. Familiarity with databases, specifically MongoDB and PostgreSQL, is essential. Additionally, experience with tools like Kubernetes, AWS, and contributions to open-source projects are highly valued. A proactive mindset and strong collaboration skills are key to thriving in this role.

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What is the work culture like for a Senior Software Engineer (Node.js) at Wolt?

The work culture at Wolt for a Senior Software Engineer (Node.js) is casual yet driven, filled with friendly and diverse team members who are passionate about their work. You'll find a supportive environment that encourages ownership, individual growth, and collaboration. Wolt promotes an inclusive atmosphere where diverse perspectives are not only welcomed but seen as essential for making well-informed decisions. Join us to engage with a community that shares your drive and passion!

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Are there remote work options for the Senior Software Engineer (Node.js) role at Wolt?

Yes, Wolt offers flexible arrangements for the Senior Software Engineer (Node.js) position. You can choose to work from our tech hub in Helsinki, or opt for a fully remote position anywhere in Finland. For those outside Finland, we also provide relocation support. We understand the importance of work-life balance and aim to accommodate various working preferences!

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How does the Senior Software Engineer (Node.js) contribute to customer satisfaction at Wolt?

A Senior Software Engineer (Node.js) at Wolt directly contributes to customer satisfaction by developing and enhancing tools that improve the efficiency of our support teams. By automating tasks and predicting issues before they escalate, you ensure that our teams can focus on delivering an exceptional customer experience. Your work will play a pivotal role in maintaining the quality standards that Wolt is known for across all 28 countries!

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Common Interview Questions for Senior Software Engineer (Node.js), LiveOps
Can you describe your experience with Node.js and its application in your previous projects?

When discussing your experience with Node.js, focus on specific projects where you utilized it to solve problems or improve efficiencies. Be sure to mention any frameworks or packages you frequently use and highlight your understanding of asynchronous programming, which is crucial in Node.js applications.

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How do you ensure the quality of the software you develop?

To ensure quality in software development, I prioritize implementing thorough testing protocols, including unit tests and integration tests. I also incorporate code reviews and feedback loops in my workflow, which helps maintain high standards and catches potential issues early in the development process.

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What strategies do you use to approach complex technical problems?

My approach to complex technical problems involves breaking them down into smaller components. I start by understanding the specific requirements and constraints before brainstorming potential solutions. Collaborating with peers for input and exploring existing documentation or resources helps me refine and implement an effective solution.

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How do you handle tight deadlines while maintaining quality in your work?

Handling tight deadlines requires careful prioritization of tasks and effective time management. I focus on clearly defining the scope of work and setting realistic milestones. I believe transparency with the team about progress and potential roadblocks is key, allowing us to adjust accordingly and maintain quality standards.

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Can you give an example of a time when your code improved a process or feature significantly?

I recall a project where my code optimally restructured a data retrieval feature, which significantly reduced load times for our application. I can explain the process I followed, the challenges I encountered, and the measurable impact this had on user satisfaction and system performance.

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How do you stay up-to-date with industry trends and advancements in technology?

Staying current with industry trends involves regularly reading tech blogs, participating in webinars and conferences, and engaging with developer communities. I also contribute to open-source projects and often experiment with new technologies in side projects, which helps me learn and apply new concepts effectively.

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What is your experience with working in cross-functional teams?

I've had the privilege of working in various cross-functional teams involving designers, product leads, and data scientists. Effective communication is fundamental, as it ensures we align on project goals and timelines. I often find that bringing different perspectives together enhances creativity and leads to more robust solutions.

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Describe a challenge you faced while collaborating with product teams and how you resolved it.

Collaboration can sometimes uncover conflicting priorities. I once faced a situation where engineering and product teams had different interpretations of a feature's requirements. To resolve it, I initiated a joint meeting to clarify expectations, redefined roles, and focused on a shared goal, which allowed us to successfully realign and move forward.

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What tools do you use for version control and why?

I primarily use Git for version control. It allows for efficient collaboration, branching, and tracking of changes in the codebase. Using tools like GitHub or GitLab complements Git's functionality, giving me additional features such as pull requests and issue tracking, which enhance my workflow.

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How would you approach mentoring a junior software engineer on your team?

Mentoring a junior engineer involves patience, support, and structured guidance. I would start by understanding their strengths and areas for improvement, then create a tailored development plan. Regular check-ins and encouragement to ask questions are vital, fostering an environment where they feel comfortable seeking help.

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Wolt makes it incredibly easy for you to discover and get what you want. Delivered to you – quickly, reliably and affordably. And by doing so, we make cities better places to live.

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Full-time, remote
DATE POSTED
January 10, 2025

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