Workleap is an ecosystem of powerfully simple employee and digital experience software that helps modern workplaces have a greater impact— fast.
Built for today’s leaders and their teams, Workleap products aim to make work really work by fostering engagement, performance, growth, and productivity within organizations.
We are seeking a highly motivated and customer-centric individual to join our team as a Customer Success Manager for our Workleap HR products.
As a key member of the Customer Success team, you will be responsible for ensuring the success and satisfaction of our valued customers. Your primary focus will be on driving customer retention and identifying growth opportunities within your assigned book of business (about 100 clients).
You will be developing deep and personalized relationships with our clients to become their trusted advisors and ensure they achieve their business goals through an optimal use and adoption of our Workleap HR products.
So, what will your new role look like?
The Customer Success team is composed of CS enthusiasts who are ready to step up and make a difference in our client’s life!
The team is composed of 8 CSM and one Customer Training Manager, all focused on delivering valuable recommendations and best practices for our clients to achieve their goals.
What are the next challenges awaiting your team?
Historically the team has only been focusing on product adoption. We are in the midst of changing the team priorities to be more revenue centric and play a more central role in our client’s retention and growth.
Also, as Workleap suite of products is expanding (we recently acquire Pingboard), the challenge for the CS team is to understand the client’s needs and objectives that would align with all the existing and potential new Workleap products.
At Workleap, we build together, we trust each other, and we support each other in success or failure. You will be able to express yourself, evolve and develop your creativity in an environment that will adapt to your daily life and your needs.
We strive to create a healthy and inclusive work environment. This is everyone’s business.
Our Candidate Experience Flow at Workleap:
Phone Screen - Virtual Interview using Microsoft Teams - Work Sample - Job Offer
We are looking forward to getting to know you!
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