Workplace Services Manager

No Agency Submissions Accepted.

Onsite at HQ (Sunnyvale, CA) Monday to Friday 8:00 am to 5:00 pm

In this role you will be creating an enjoyable and productive environment for all Illumineers Worldwide.

Everyday you will manage the day to day operations at HQ including the facilities, food vendors and other programs which encourage employees to participate in the office environment.

To thrive in this role you must be willing to be flexible and agile.

About the Team:

The Illumio Real Estate & Workplace Services (REWS) Team prides itself on being the backbone of the company. To support our extraordinary teams, we're looking to add a Workplace Services Manager located at HQ in Sunnyvale, CA. Reporting to the Head of Real Estate & Workplace Services, our goal is to provide a great workplace experience where all Illumineers can operate efficiently and effectively in a clean, safe and fun environment.

Key Responsibilities:

• Manage / Supervise employees (and / or subcontractors / outside vendors) involved in building/facilities activities such as cleaning, reception, event planning, security, catering, ergonomics, space utilization and strategy, files and records, office supply, and office equipment

• Manage Workplace Services: Seat assignments, meeting rooms servicing, preventative and corrective maintenance programs and emergency response

• Collaborate with IT and People Operations for updating site/cube maps, occupancy reports, and onboarding / off-boarding protocols

• Responsible for the coordination and execution of small workplace projects that may include people moves, tenant improvements, maintenance, repairs, etc.

• Handles administrative functions including tracking of all expenses, PO creation and monitoring, ordering and maintaining supplies/equipment, and preparing reports on activities including costs for snack usage and lunch orders

• Help schedule the events calendar for the year, and take part with various employee groups to schedule, facilitate and plan employee events such as happy hour, special holiday events and intern events during the summer.

• Back up for receptionist for lunch, breaks and PTO, including greeting of clients, employee badging and providing concierge level of service to employees and guests

• Managed the Safety Team; assist with coordinating fire drills, emergency procedures, etc. also enforcing safety rules and governmental regulations as communicated by the REWS and People Operations Departments.

• Develop and Deliver Process and Procedure standards and improvements for: office workflow, physical operations, and vendor protocols

• Always ensure full compliance with all legal and statutory requirements, including Health & Safety, Fire, Sustainability, etc.

• Deliver KPI reporting, graphs and charts on caseload, enviro audits, vendor service tracking, real estate analytics - to upper management

• Guide, coach and educate receptionist for increased efficiencies & growth

• Co-develop security awareness plans with Head of Real Estate & Workplace Services

• Other duties as assigned by Head of Real Estate & Workplace Services

Experience:

• Bachelor's Degree (B.A./B.S.) or equivalent in Business Administration, Project Management, Finance or Accounting fields. MS or MBA preferred

• 5 years of experience in similar role

• Experience managing projects

• Strong and passionate Customer focus

• Effective communication skills with all employee levels including public speaking skills and presence in meeting environment

• Ability to operate and implement procedures seamlessly in a fast paced and evolving environment

• Ability to meet critical deadlines, manage multiple priorities when needed and maintain grace under pressure

• Display strong judgment, problem-solving, decision-making, analytical abilities, and crisis management skills

• Incredible work ethics, attention to detail and highly motivated

• Self-starter, proactive, hands-on: works with a sense of urgency, and handles self with minimal supervision

• Positive, can-do attitude; people can rely on you

• Be the culture ambassador of the office

• Ability to work autonomously

• Computer literacy including proficiency in Microsoft Office Suite: Outlook, PowerPoint, Word, and Excel

• Ability to maintain confidential information

• Spanish language skills is a plus

About Illumio:

Illumio, the pioneer and market leader of Zero Trust segmentation, prevents breaches from becoming cyber disasters. Illumio protects critical applications and valuable digital assets with proven segmentation technology purpose-built for the Zero Trust security model. Illumio ransomware mitigation and segmentation solutions see risk, isolate attacks, and secure data across cloud-native apps, hybrid and multi-clouds, data centers, and endpoints, enabling the world's leading organizations to strengthen their cyber resiliency and reduce risk.

Illumio believes that an environment of unique backgrounds, experiences, viewpoints, and individual contributions drives our success and makes us stronger together. We are dedicated to creating and maintaining a diverse culture and emphasizing inclusion and belonging.

Pay Range:

$ 109,000.00 USD - $ 125,000.00 USD

The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, location, experience, knowledge, skills, abilities, as well as internal equity, alignment with market data, or applicable laws.

Benefits:

At Illumio we offer a wide range of benefits to our eligible team members. Our benefit programs vary by location and can include Medical, Dental, Vision Coverage – Health and Dependent Savings Accounts – Life and Disability Programs – Paid Parental Leave – Voluntary Benefit Programs – Company Sponsored Wellness Program – Wellness Reimbursement Program - Retirement Savings – Equity Opportunities – Paid time off and Paid Holidays – Employee Incentive Program.#LI-CW1