Integration Program Manager - 2024429

ORGANIZATION SUMMARY:

World Relief is a global Christian humanitarian organization that is fighting for change that lasts, right here in the U.S. and across the globe. We bring sustainable solutions to the world’s greatest problems – disasters, extreme poverty, violence, oppression, and mass displacement. The organization is approximately 75 years old and has worked in over 100 countries around the world since its founding.

In the United States, we come alongside local churches, community organizations and hundreds of individual volunteers to support newly arriving refugee and other immigrant families. Today, we are proud to partner with over 6,000 local churches, and 95,000 volunteers globally to bring hope, healing and transformation to the most vulnerable.

POSITION SUMMARY:

Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten?  Do you believe in our calling as Christians to welcome the least of these and love our neighbor?

If you answered ‘yes’, to any of the above, World Relief, and millions of people around the world need you.

World Relief seeks an Integration Program Manager. The Integration Program Manager (IPM) will provide supervision and strategic management for programs serving refugees and other eligible immigrants during their first months and years in the U.S. to ensure that program participants achieve stability and move towards healthy integration. The IPM will lead a team that delivers high-quality cultural orientation, group services, and senior services, while ensuring compliance with programs established by the Bureau of Population, Refugees, and Migration (PRM), the Office of Refugee Resettlement (ORR), and its program intermediaries.

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Embody the mission, vision and values as leader and an example for staff, volunteers, clients and the community
• Responsible for the hiring, training, supervising, coaching, and evaluation of refugee and immigrant integration program staff.
• Assist staff with setting individual goals, identifying professional development opportunities, practicing self-care, and managing priorities and workload.
• Facilitate regular meetings with staff to provide supervision and support, including communicating expectations, providing constructive feedback, assisting with problem-solving, and providing accountability and coaching in areas needing improvement.
• Participate in regular meetings with other program managers to ensure quality, team-based, and client-centric service provision.

• Oversee the delivery of cultural orientation and assessment for every refugee adult within the initial 90 days after their arrival in the U.S., in compliance with grant and program requirements for the Reception and Placement (R&P) program. Regularly evaluate the cultural orientation service delivery approach to identify opportunities to improve efficiency and service provision.
• Manage services for senior refugees and immigrants, including running groups and providing individual case management for these populations. Ensure compliance with the requirements for the Refugee Social Services (RSS) program.
• Supervise staff who provide group services to eligible vulnerable immigrant populations through the Preferred Communities (PC) program.
• Conduct regular needs assessments among immigrant communities to inform service planning.
• Ensure all services are culturally and linguistically appropriate and of high quality.
• In conjunction with finance staff, monitor program budgets, reviewing them monthly at a minimum, to ensure expenses do not exceed income.
• Participate in grant writing for renewal grants and in grant acquisition activities for new opportunities
• Develop and maintain systems, policies, and procedures for case management staff within the framework of WR’s systems and policies.
• Provide direct service support as needed

• Ensure accurate and timely submission of cultural orientation assessment reports in compliance with the R&P program.
• Perform regular reviews and monthly quality control to ensure that electronic case files, client notes, and services are timely, accurate, thorough, and in compliance with R&P, PC, and RSS guidelines.
• In collaboration with program directors and managers, solicit client feedback both informally and formally about service provision, including feedback from refugee and immigrant community leaders via Community Consultations or other forums on a regular basis.
• Respond to beneficiary and community feedback and use it to adjust service provision as appropriate.
• Work collaboratively with Family Case Management and Initial Resettlement program managers to identify program needs and establish clear and measurable objectives and goals to demonstrate how needs are met.

• Participate with other program staff in weekly case briefing meetings to monitor client progress, adjust case plans, and effectively address the needs of clients
• Maintain regular communication with program managers and directors, locally and regionally, and provide appropriate feedback loops to the team
• Collaborate with Volunteer Mobilization staff to develop and maintain opportunities for WR volunteers to integrate with and support resettlement programming
• In collaboration with Program Directors, represent World Relief to funders, partner organizations, and other community stakeholders
• Participate in video calls and regular communication with WR’s Home Office
• Respond quickly to inquiries from partner organizations, funders, volunteers, and clients
• Work with local organizations to develop partnerships and ensure refugees and other immigrants are aware of and able to access external services as needed
• Participate in Case Management meetings and ensure strong internal collaboration and coordination around service provision and program design

• This role is responsible for supervising others and includes responsibilities consistent with supervising employees including but not limited to monitoring daily work activities, tracking and approving timesheets including approving time off, monitoring performance including entering goals, progress check-ins, and weekly or bi-weekly check-ins, documenting performance concerns, entering staff promotions, transitions, and separations in HRIS within required time frame. Managers at World Relief are also considered spiritual leaders and are expected to lead staff in a manner consistent with our Christian values including but not limited to praying with staff, leading devotionals, and fostering a Christian environment in interactions with staff throughout World Relief.
• Ability to coach, motivate, and encourage others to work effectively and pursue excellence
• Fluent in English with strong interpersonal communication skills – active listening, speaking, and writing
• Extensive cross cultural or knowledge of immigrant experience strongly preferred
• Previous management experience strongly preferred
• Fluency in a second language is a plus
• Knowledge of the Reception & Placement, Preferred Communities, and Refugee Social Services programs is strongly preferred
• Excellent problem-solving and conflict resolution skills; ability to assess, analyze, and respond to changing realities appropriately
• Ability to manage multiple demands and deadlines with flexibility
• Decisive, ability to obtain necessary information to make good decisions
• Strong ability to work independently, remain focused, productive, and accomplish goals in a challenging, fluid and sometimes unpredictable environment
• Strong team player who demonstrates commitment and the ability to collaborate effectively across department and program areas
• Demonstrates integrity, humility, positivity, and a willingness to learn
• Ability to mediate conflict and provide constructive feedback in a timely manner
• Willingness and ability to commit to the position for a minimum of one year
• Must be willing to perform other tasks as assigned

• Mature and personal Christian faith
• Committed to the mission, vision, and values of World Relief
• Desire to serve and empower the Church to impact vulnerable communities
• Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Evangelicals For the Health of The Nation document
• 2+ years of experience working with refugees and/or other immigrant populations
• 1+ years of experience in overseeing or implementing training programs, workshops, and/or cultural orientation sessions
• Bachelor’s degree in education, social work, cross-cultural communication or related fields
• Proven ability to work under stress and manage multiple deadlines
• Proficient in Microsoft Office applications (Excel, Outlook, Power Point, Teams, Word, etc)
• Valid driver’s license and access to a reliable vehicle

World Relief offers a competitive benefits package (25 hours + per week):

- Medical, Dental, Vision

- Offer 16 company Paid Holidays + 4 additional Personal days per year!

- Paid Sick and Vacation Time

- Paid Parental Leave (12 weeks for qualified employees)

- FSAs: Medical & Dependent Care, & Commuter Funding

- Supplemental Life Insurance (employee, spouse, and children)

- Critical Illness, Hospital Indemnity, and Accident insurance policies

- Legal Shield Insurance

World Relief pays 100% for eligible employees:

- Group Term Life (employee, spouse, and children)

- Long Term & Short-term Disability

- Accidental Death and Dismemberment (AD&D)

- Long Distance Travel Insurance

- Employee Assistance Program (EAP)

World Relief - Retirement:

- 401K & Roth

- WR matches up to 4%, then an additional quarter percent up to 10%

- Eligibility: Full Time (40 hours per week) is eligible after 3 months of employment. Part time is eligible after 1000 hours in a year. 

World Relief Discounts (Immediately Eligible):

- Verizon

- Pet Insurance through Nationwide

- Home and Auto insurance through Liberty Mutual

- Working Advantage Discount Program

- Active & Fit Gym Membership

World Relief is honored to be recognized with the Gold-level Cigna Healthy Workforce Designation for exceeding the core components of our well-being program including leadership and culture, program foundations and execution, and whole person health.

PHYSICAL DEMANDS: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

·         While performing the duties of this job, the employee is required to have ordinary ambulatory skills sufficient to visit other locations

·         The ability to stand, walk, stoop, kneel, crouch, and manipulate (lift, carry, move) light to medium weights of 10-15 pounds.

·         Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read application information.

·         The employee frequently is required to sit, reach with hands and arms, talk and hear.

WORK ENVIRONMENT: 

·         General office setting. World Relief also offers hybrid and remote schedules for limited positions.

·         Great lengths of time working on computer, reading from computer screen, entering information, standing at copier or fax machine, and some time on the phone or in virtual meetings may be required.

·         Year-end archiving activities involve repeated lifting and bending.

·         Physical, emotional and intellectual demands

·         Equipment used: Employee computer (desktop or laptop), printer, and copier.

·         All of the above duties and responsibilities are essential job functions subject to reasonable accommodation. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. This job description is not to be construed as an exhaustive statement of duties, responsibilities or requirements. Individuals may be required to perform any other job-related instructions as requested by their supervisor, subject to reasonable accommodation. This position description is not all-inclusive and is always under review.

We are proud to be an EEO/AA employer M/F/D/V.

For World Relief staff, strong commitment to the mission, vision, and values of World Relief is essential, and Christian faith is a prerequisite for employment, based upon United States federal guidelines provided in Title VII of the Civil Rights Act of 1964.

Legal Background in the United States

World Relief is both an equal opportunity employer and a faith-based religious organization. World Relief strictly prohibits and does not tolerate unlawful discrimination against employees on the basis of person’s race, color, sex, national origin, age, disability, genetic information, or any other characteristic protected under applicable federal, state, or local law, which does not conflict with the protections afforded World Relief as a faith-based employer.  

In addition, physical or mental limitations will not be a factor in the application of World Relief's employment policies or employee practices, except for those situations in which occupational requirement make consideration of such factors necessary.

Pursuant to the Civil Rights Act of 1964, Section 702 (42 U.S.C. 2000e 1(a) World Relief has the right to, and does, hire only candidates who agree with World Relief’s Statement of Faith.