Resettlement Specialist - job 1 of 2

Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten?  Do you believe in our calling as Christians to welcome the least of these and love our neighbor?

If you answered ‘yes’, to any of the above, World Relief, and millions of people around the world need you.

At this pivotal moment in time, we are rapidly expanding and growing our team to meet the increasing needs of our world. We are looking for people who want to use their gifts and talents to make a real and tangible difference in our world and the lives of the suffering.

If you’re looking for a purpose-driven career in which you can grow your talents, while also standing up for the rights of the vulnerable, we want you to join us today.

ORGANIZATION SUMMARY

World Relief is a global Christian humanitarian organization whose mission is to boldly engage the world’s greatest crises in partnership with the church. The organization was founded in the aftermath of World War II to respond to the urgent humanitarian needs of war-torn Europe. Since then, for 80 years, across 100 countries, World Relief has partnered with local churches and communities to build a world where families thrive and communities flourish.

Today, organizational programming focuses on humanitarian and disaster response, community strengthening and resilience, and refugee & immigrant services and advocacy.

POSITION SUMMARY:

World Relief seeks a....

World Relief Memphis seeks a highly talented Resettlement Specialist to ensure the delivery of quality, timely and compassionate services to newly arrived refugees to Memphis in accordance with federal and World Relief requirements. The Resettlement Specialist will ensure the successful connection to all required and relevant resources, provide on-going cultural adjustment support, collaborating with community stakeholders, and make appropriate internal and external referrals while empowering and encouraging clients towards the goal of self-sufficiency.

• Prepare for new arrivals by preparing case files, completing applications and working in collaboration with the Housing & Resource Manager to ensure safe and appropriate housing and all material needs are secured in accordance with federal requirements. 
• Coordinate with any relevant US ties for new arrivals to determine any support and resources that will be provided to clients upon arrival.
• Serve as the primary R&P case specialist for a regular, ongoing R&P caseload, completing all required R&P core services within the R&P service period (up to 90 days)
• Provide community orientation, navigation and connections to address basic needs.
• Assist refugees with initial health screening paperwork and appointments and identifying and accessing transportation assistance for other health related appointments.
• Assist clients in creating budgets and provide basic financial information
• Ensure clients are promptly enrolled in eligible refugee and public benefits (as applicable), including health insurance, secure Social Security cards and IDs, enroll in ESL classes, and referrals for employment services.
• Conduct a comprehensive family assessment with each client, develop individualized service plans that are goal oriented and tailored to individual needs, and make appropriate referrals for which clients would benefit in their journey towards self-sufficiency and community integration. 
• Perform home visits and evaluations during service period
• Identify and address barriers to successful resettlement and integration in partnership with clients
• Operate as a cultural broker between volunteers, church groups, service providers and refugees to facilitate self-sufficiency among clients.
• Provide mediation services between clients and outside entities (I.e. neighbors, landlords, volunteers, service providers, etc.)
• Maintain regular communication with clients through phone calls, emails, and office visits. 
• Maintain and complete detailed and accurate records of client files, case notes, and ensure timely case closure and all applicable reports in accordance with federal and World Relief requirements. 
• Complete reports, service plans, and other tasks related to programs connected to the Tennessee Office for Refugees.
• Actively participate in service line, department and all staff meetings, staff development opportunities, ongoing training and organizational events
• Other related tasks and duties as assigned

• Mature and personal Christian faith
• Committed to the mission, vision, and values of World Relief
• Desire to serve and empower the Church to impact vulnerable communities
• Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Evangelicals For the Health of The Nation document
•  Up to 25% domestic travel only required
• Excellent time management and planning skills, and a keen attention to detail
• Strong interpersonal, verbal and written communication and conflict resolution skills
• Highly motivated with good follow through and problem-solving skills 
• Skill and sensitivity working with people from various backgrounds and beliefs
• Ability to work with minimum supervision and resolve problems/issues promptly and effectively
• Ability to work well on a team in a synergistic work environment, a flexible and motivated team player
• Ability to prioritize, multi-task and organize in a fast paced and fluid environment
• Ability to work evenings and weekends as client’s needs change
• Valid driver’s license and reliable access to an insured vehicle required
• Must be able to drive WRM fleet vehicles, including a 15-passenger van

• Demonstrated understanding of case management processes, strengths-based perspectives, and trauma-informed practice preferred
• Previous professional experience in social services sector strongly preferred
• Previous case management experience preferred
• Bi-Lingual strongly desired (e.g. Dari, Arabic, Kirundi, Swahili)
• Undergraduate degree preferred 

• Experience in Microsoft software including Excel, Word, Power Point, and Outlook

World Relief offers a competitive benefits package and employee discount program for full-time and part-time employees.

World Relief is honored to be recognized with the Gold-level Cigna Healthy Workforce Designation for exceeding the core components of our well-being program including leadership and culture, program foundations and execution, and whole person health.

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Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

For World Relief staff, strong commitment to the mission, vision, and values of World Relief is essential, and Christian faith is a prerequisite for employment, based upon United States federal guidelines provided in Title VII of the Civil Rights Act of 1964.