Social Adjustment Services Senior Specialist - 2024674

Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten?  Do you believe in our calling as Christians to welcome the least of these and love our neighbor?

If you answered ‘yes’, to any of the above, World Relief, and millions of people around the world need you.

At this pivotal moment in time, we are rapidly expanding and growing our team to meet the increasing needs of our world. We are looking for people who want to use their gifts and talents to make a real and tangible difference in our world and the lives of the suffering.

If you’re looking for a purpose-driven career in which you can grow your talents, while also standing up for the rights of the vulnerable, we want you to join us today.

ORGANIZATION SUMMARY

World Relief is a global Christian humanitarian organization whose mission is to boldly engage the world’s greatest crises in partnership with the church. The organization was founded in the aftermath of World War II to respond to the urgent humanitarian needs of war-torn Europe. Since then, for 80 years, across 100 countries, World Relief has partnered with local churches and communities to build a world where families thrive and communities flourish.

Today, organizational programming focuses on humanitarian and disaster response, community strengthening and resilience, and refugee & immigrant services and advocacy.

POSITION SUMMARY:

World Relief seeks a Social Adjustment Services Senior Specialist. This position plays a crucial role within our refugee resettlement agency in helping clients obtain self-sufficiency and social integration through applying for and receiving services for which client is eligible. This role is responsible for supervising others and includes responsibilities consistent with supervising employees including but not limited to monitoring daily work activities, tracking and approving timesheets including approving time off, monitoring performance including entering goals, progress check-ins, and weekly or bi-weekly check-ins, documenting performance concerns. This position will provide direct services to clients with a caseload of up to 50% or more.

• This role is responsible for supervising others and includes responsibilities consistent with supervising employees, including but not limited to monitoring daily work activities, tracking and approving timesheets including approving time off, monitoring performance including entering goals, progress check-ins, and weekly or bi-weekly check-ins, documenting performance concerns, entering staff promotions, transitions, and separations in HRIS within required time frame. Managers at World Relief are also considered spiritual leaders and are expected to lead staff in a manner consistent with our Christian values, including but not limited to praying with staff, leading devotionals, and fostering a Christian environment in interactions with staff throughout World Relief.

• Recruit and train Social Adjustment Services Case Specialists.
• Develop partnerships with individuals and organizations that can provide additional support and resources for our clients.
• Ensure program compliance with all relevant federal, state, and local regulations, as well as organizational policies.
• Prepare and submit timely reports to funders, stakeholders, and organizational leadership.
• Conduct regular audits of client files and program processes to ensure quality and compliance.
• Build and maintain relationships with community partners, service providers and other stakeholders.
• Ensure the implementation of changing policies and forms from TXOR as needed.
• Represent World Relief Texas at community meetings, events, and forums.

• Ensure program compliance with all relevant federal, state, and local regulations, as well as organizational policies.
• Maintain accurate and up-to-date client records and program documentation.
• Prepare and submit timely reports to funders, stakeholders, and organizational leadership.
• Conduct regular audits of client files and program processes to ensure quality and compliance.

• Complete intake/enrollment for eligible clients
• Assess client needs upon enrollment and create a plan for the client to reach self-sufficiency and social integration
• Assist clients in developing life skills and navigating American systems
• Enter client and service information in the ClientTrack database weekly
• Prepare and maintain detailed case files
• Maintain detailed and accurate case notes for all client interaction
• Provide transportation to initial doctor appointments, benefit interviews, and trainings for clients as needed
• Assist clients in scheduling transportation benefits as provided by RMA and Medicaid
• Provide interpretation for SAS related services as needed by using the interpreters contracted with World Relief or using the telephonic system as a last resort
• Assist clients with application forms for assistance, such as government housing and Food Stamp/Medicaid
• Follow up with Food Stamp/Medicaid office and SSA regarding client’s application until decision is made
• Equip clients to conduct independent services
• Refer clients to other programs and services as needed
• Evaluate and monitor quality of data entry by other agency staff to ensure data integrity for program requirements.
• Maintain regular communication with clients through client home visits, phone calls and office visits 
• Monitor files to ensure all required documents are included and files are in compliance with RSS SAS Program Guidelines  

• Mature and personal Christian faith
• Committed to the mission, vision, and values of World Relief
• Desire to serve and empower the Church to impact vulnerable communities
• Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Evangelicals For the Health of The Nation document
• Proficient in Microsoft Office applications
• Ability to work a flexible schedule including occasional early mornings and evenings.
• At least one-year experience in an office environment
• Valid Driver’s License and good driving record

• Excellent interpersonal and communication skills
• Ability to manage multiple demands and deadlines with flexibility Ability to maintain records and reports
• Detail-oriented and organized
• Demonstrates initiative, flexibility, and responsibility
• Ability to communicate clearly, both orally and in writing
• Effectively manage stressful or crisis situations
• Fluent in languages spoken by clients preferred, but not required (Spanish, Arabic, Farsi, Dari, French, Kinywarwanda, Pashto, Haitian Creole, Swahili and Pashto)

World Relief offers a competitive benefits package and employee discount program for full-time and part-time employees.

World Relief is honored to be recognized with the Gold-level Cigna Healthy Workforce Designation for exceeding the core components of our well-being program including leadership and culture, program foundations and execution, and whole person health.

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Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

For World Relief staff, strong commitment to the mission, vision, and values of World Relief is essential, and Christian faith is a prerequisite for employment, based upon United States federal guidelines provided in Title VII of the Civil Rights Act of 1964.