Payroll Operations Team Lead

About Us:

Wrapbook is a smart, intuitive platform that makes production payroll and accounting easier, faster, and more secure. We provide a unified payroll platform that seamlessly connects your entire team—production, accounting, cast, and crew—all in one place. Wrapbook empowers production teams to manage projects, pay cast and crew, track expenses, and generate data-driven insights, while enabling workers to manage timecards, track pay, and onboard to new projects from any device. Wrapbook brings clarity and dependability to production payroll, while increasing the productivity of your whole team.

Trusted by companies of all sizes, Wrapbook powers payroll for some of the industry’s top production companies, including SMUGGLER, Tuff, and GhostRobot. Our growing team of 250+ people across the USA and Canada, including entertainment and technology experts from SAG-AFTRA, DGA, IATSE, Teamsters, Amazon, Microsoft, Facebook, and more. Wrapbook is backed by top-tier investors, including Jeffrey Katzenberg’s WndrCo, Andreessen Horowitz, and A* Capital. We have raised $130M and are in a strong financial position.

The Opportunity

Partner with the payroll operations manager to develop, implement and actively participate in ensuring payroll processing and/or remittance happens on time, compliantly and accurately. As a team lead this individual is also responsible for teaching and helping other teammates resolve complex issues and ensuring our teams productivity and service level metrics are met. You will drive documenting standard operating procedures, onboarding new team members, checking quality/accuracy and enabling the team on new launches. When not meeting team goals, this person steps in to help the team get back to baseline by removing blockers, solving cases and or remitting. In addition to team oversight and actually resolving issues, this individual will take on strategic projects.

What you'll do:

• Provide strong leadership, direction, and motivation to specialists to achieve the highest levels of product accuracy and timeliness, client service, reliability, and integrity.

• Coach and mentor teammates, providing additional training, assistance with complex situations and tickets, and acting as an escalation point.

• Act as a subject matter expert in Payroll Operations and remittance processes. Set the standard for knowledge and shares that knowledge internally and externally

• Understands how to perform all core functions the team performs in order to guide, mentor and teach the team when needed. Responsible for being a player coach where 20-25% of the time they are actually resolving complex issues and doing the work in order to make sure they are current on how to perform the day-to-day.

• Prepare process documentation and work with internal teams on process improvement projects.

• Responsible for reviewing the other team members' work (Q/A) and providing feedback

• Sets the bar for maintaining clear, well-documented notes in all systems to ensure all parties across the organization can understand the status of a payroll. No one has to ask why you did something on a payroll.

• Responsible for facilitating continuous employee growth and development, including training and coaching.

• Collaborate with management to provide primary input on personnel matters

• Partners with the manager on establishing goals, objectives and hiring plans.

• Acting as a point of escalation for the team.

• Champion departmental and company-wide initiatives.

• Understanding of and the ability to check calculations manually

• Evaluate gaps in payroll processing operations and compliance and provide recommendations to product and management

• Perform other duties as assigned or as the situation dictates.

What you'll have:

• 7+ years of end-to-end multi-state payroll processing experience, previous third-party payroll or entertainment/film industry payroll experience preferred

• Demonstrated organizational and project management skills

• Excellent communication and conflict resolution skills

• Proficiency in using payroll software and other relevant tools including Google-Suite, Microsoft Office, Salesforce.com

• Expert in residual rules, internal systems, software applications, the end-to-end process, and other tools.

Why Join Us

At Wrapbook, creativity meets technology — and not just in the product.

In addition to a competitive salary and all the benefits you can expect from a fast-growing technology company, you’ll get access to a team of creative problem solvers and the chance to see your contributions make large impacts. Benefits include:

• Unlimited Paid Time Off

• Work from anywhere in Canada and USA

• Health and Dental benefits

• Up to $1500 towards IT set up for your home

• Up to 2% matching RRSP / 401K

• Learning and Development opportunities

• Up to $50 USD/ $66.50 CAD towards Internet/Cell phone service

Our Pledge to Fostering an Inclusive and Safe Workplace:

Wrapbook pledges to be a harassment- and discrimination-free space for everyone, regardless of age, disability, ethnicity, gender identity or expression, nationality, neurotype, personal appearance, political affiliation, professional background, race, religion, or sexual identity or orientation.

Apply Now

Have we got your attention? Submit your application today and a member of our Talent team will be in touch with you shortly!

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